When purchasing the sofa we were told if we didn't like it it could be exchanged, good customer service for seniors. STORE AND NO ONE ANSWERS THE PHONE. After this I will NEVER recommend Ashley's which is sad, I've bought from them my entire adult life and will no longer support the business with poor ethics and customer service. We tried to explain the situation but no one would listen to us. We cancel delivery to cancel order November: I go in to cancel order. I placed several calls to the headquarter but was only to able to leave messages. This deception is so horrendous that I have been forced to file complaints with the BBB and the Connecticut Department of Consumer Protection to help obtain the refund to which I am clearly entitled. When it comes to the most beloved options by Ashley, customers usually opt for more expensive leather and plush options. This is the first time that I purchased due to great reviews on their furniture, on unfortunate events the sofa we purchased was not a fit for us. Everything You Need to Know About La-Z-Boy Recliners, La-Z-Boy vs Ashley Furniture: 7 Differences You Should Know in 2023, 15 Best Selling La-Z-Boy Recliners in 2023, 7 Best La-Z-Boy Recliners for Petite Body Types (54 & Under). Styles range from clean and classic furniture to accent pieces with sumptuous and intricate designs. In terms of material quality, there can be some good bargains to be found, but make sure to take a look at what goes into the furniture. Arm Height: 24.5H. After that they called us and said September 9th. When I get in, I have to get into the middle because the side is somewhat droopy or slanted and it is difficult to stay on it. convenient, easy-to-browse website. The salesman there asked me what type of bed. I went into the store on Christmas Eve with less than an hour until closing. DO NOT WASTE YOUR MONEY or your TIME. Mattresses were unreturnable. My husband is less impressed with this one (due to the glass in the middle being a little wonky). On the day of delivery we only received the dresser. He mentioned THE ENTIRE COUCH would fit. Unfortunately there was no recompense for their monumental mistake but at the very least they finally took care of the problem. Dresser for one room was damaged when delivered so I refused to take delivery. Ashley Furniture is designed for budget-conscious customers and offers reasonable quality at an affordable price. And of course THEY DIDNT CALL BACK. England furniture, part of Lazy Boy wkate640 10 years ago We looked a semi-aniline leather England sofa today. Bought Furniture 4 months ago From AshleyCurrently the Kitchen table bench seat has a leg popped out of it's brace.. now it's wobbly.. The guys finally arrived (HOMDE AND JOHN STEVEN) reeking of marijuana. Have been suffering back aches ever since. I weigh under 180 and my wife, under 150 punds. I told her I was not willing to pay $5000 for a mattress and suggested she start us on the cheapest and move up. This is not looking good Ashley Furniture:: I am going to start off my disappointment by telling you all DO NOT DO BUSINESS WITH ASHLEY HOMESTORE especially in Manchester, Ct. Bye. Now I have broken couches & a balance to pay! Some links on Slumber Search are referral links. Liar. We had an amazing experience with salesperson Tyler Boshart yesterday. The piece that was being delivered with the replacement from last week is missing the legs. For example, some items, like this sofa wont be available for 4-5 weeks. On Jan. 2, 2021, I went to Ashley to purchase a desk for my home office. Subscribe to La-Z-Boy Southeast and receive immediate access to a Free Personal Style Analysis from our team of degreed interior designers! This has been the worst furniture buying experience that I have ever had. I got notification that my delivery would be within the window of 11:30 - 2:30 so I placed my schedule around that time. The review would be negative is there was one, my sofa arrived and has a hard lump in the back cushion, we have had it for three weeks, the customer service warranty advocate declined the warranty based on a 2D photograph of the outside of the sofa, not a manufacturing defect and the "lump" in question will settle over time - !!!! We told the delivery men that we did not want damaged barstools and the style did not fit our house. You should try calling customer service only to be put on hold for 15 minutes and then hung up on. So I started having 2nd thoughts & she called manager & she knocked off about $90, then I agreed. You pay for new and they sell you repaired products. The mattress protector I paid for never arrived, even after I called the store and informed them it was missing. My husband ordered a couch late November and we were told it would be delvered on December 27. Compare Ashley vs. Slumberland side-by-side. Slumberland Furniture competitors are Ethan Allen, Havertys Furniture, La-Z-Boy, and more. ashley sleep mattresses starting at $129.99 dining room tables starting at $99.99 beds starting at $189.99 sofa and loveseat sets starting at $879.98 recliners under $600 hundreds of styles available in-stock & fast delivery shop in-stock just for her mother's day gifts shop mother's day easy-breezy backyard bliss You have someone standing there barely able to stand to begin with and shes just texting away like no one was there! That's ok, since we purchased damage protection when we got the couch so I called the store and spoke to some lady after about ten minutes on the phone looking up the order and figuring out the replacement parts, she told me she would have to call me back for some reason (tbh she sounded like she didn't know how to place the order) I never got a call back decided we would stop in and deal with in in person next time we were in the area A few weeks later I went into the store. Never will I ever shop here again. While there are many that have good things to say about their customer experiences, there are others that have had issues with delivery and durability of products. Do yourself a favor and stay clear of Ashley home furniture. She never said Ashley uses a different type of base for platform beds. The Couch Is Now 3 Months Old The 2 Armless Peices The Cushions Are All Worn And Frayed I Called No Return Phone Call I Called The Proptection Plan I Purchased And They Said I Wam Not Covered Meanwhile I Was Told Get The Protection Plan And It Covers Everything. My hubby being well a booger since he's a La-Z-Boy man told her to impress him. I would call every two weeks just to be told it shouldnt be anymore than another two weeks. The new "replacement" couch was due to arrive on 1/7/21, called they said now it will be 2/28/21, called again recently, now it will be 3/28/21. Highly recommend. I should have known what they were saying was to good to be true. See all. You can find the exactly same furnitures at the outlet stores (I guess they all have one supplier) for less expensive. ****These guys told us that because COVID, furniture pieces were on backorder and that holding on to them would be the quickest way to get new barstools. That's ridiculous since they sent us a defective couch and we live in Manhattan so not as easy as it sounds. Now, that was delivery number two. Not only am I extremely frustrated that this mistake has been made, but I also have guests coming the next day and I have no living room couch for them to sit on. They Opened A Case With Ups - Response From Robin - There Are No Updates Yet, As Ups Is Still Reviewing The Claim. They came the next day after placing my order and everything was in good condition and they came in the delivery window promised. Now we are beginning of October 2020 and I am still without one piece of my sectional. Price Range: $$ to $$$ What To Buy: Belmont Kitchen Island$599 and Lounge Deep Storage Ottoman with Tray$949. She informed me that the order was voided on the 12/12 and should expect a refund back into my mom's card with in 5 business days. This bait and switch tactic is a terrible way to conduct business! Clearly not. If you find something you like here be sure to check the website. This is where it all went south! I paid $103 for the item. We also spent over $5,000 in the last year at Ashley's. I am so disappointed. What in the world?! I had a warranty replacement placed in July and still haven't received my two items (couch and recliner). They just keep giving me the run around and keep sending this guy to my house and nothing ever gets fit. This means youll have to work with their schedule as well as yours. I cannot move the carton! 1) The prices of items in the store are 25%+ higher than on their online store. That is unprofessional and lazy. During this whole fiasco, we were told at least three times that Ashley furniture was going to correct their mistake, only to be told by someone else there that our request had been denied. Furniture still not delivered. It's plush and comfortable. They dont want the sale!? But to make matters worse, when I tried to get a credit for just under $100 from Ashley, their customer service people refused to honor the written promise their salesperson wrote on two separate documents. Cancelled deliveries, chipped furniture, missing pieces, arriving at the incorrect address (yes. with the same order). Although I liked the furniture and was ready to purchase that day, I finally decided to leave due to the horrible lack of customer service. If anyone from Ashley wants to call me my name my number is 630-841-6809. Never thought to look when purchasing because our sofa's cushions always were completely covered with the same fabric. Now, this took face-timing a coworker to issue a simple refund. The sides sag and every time my husband rolls over it shakes the whole bed. I was pissed! however, when the couch came it already had 2 giant rips in it. Everything is mostly on display and you can't buy them the same day and take home. My friend was looking for a bed with drawer's underneath and a mattress. La-Z-Boy and Ashley Furniture are two of the biggest names in the furniture industry. But we liked the furniture, and the sales person said that kind of delay was the case with all furniture dealers. A link has directed you to this review. Thanks. I like the product but sales & direct distribution make me hate this company. Couldn't give me an answer as to what had happened. for the sofa, and had to wait a week to have it delivered. Each time we were told they had a new manager. I want this made right or I will never buy from this company again. The delivery team did not have the hardware to put my bed together so they had to order some sort of "bolts" to connect the headboard to the rest of the bed. They didn't want to work with me at all. no one did . Pretty sofa but design and construction not up to my expectations. If they did it to me, theyll do it to you. Other than the over aggressive salesman, Ashley has some nice pieces. You will be automatically registered on our site. Such a hassle on this. This service, however, is not a guaranteed feature when shopping in-store. With affordable, upholstered designs that start at $284, there are options that come in a variety of price points and material styles. How can we be charged a restocking fee if we never received it. I was there with my husband and my 4 yr old son for over 2 hours we are very responsible ppl we should not b treated as we were. Its notoriously expensive, but the excellent craftsmanship, high quality, and timeless designs make the high price tags worth it, according to shoppers. Andrew was a very nice and frequently. very displeased and more than likely will not be coming back. PLUS the base did NOT have drawers. If I am missing anything or if anything is damaged I will be returning everything for a refund and going with another store. They still have not made any attempt to fix this other than posting on here that they would. My voicemail is not full. As I carefully inspected the other piecesthe dresser and the chest and there are discoloration marks on the furniture, it looks like when they moved the columns the paint wasnt dry because you can see the layer underneath the paint so dont let them fool you as THE COLUMNS ARE NOT MADE O F WOODlooks like chalky substance that is shedding the brown and black paint. This chair is my life line. I contacted Ashlea they took my information and then said I would be reached out to you within 72 hours there was nothing else I could do at that point. We spent over $3,000 on this set. So we had to sell our matress and bed frame to have space for the new bed. Learn from my mistake. So I call customer service to inquire, and lo and behold, I get told that there's no order placed for delivery for us. Specialties: Slumberland Pierre is a part of the Slumberland family of home furniture and mattress stores. Currently my experience has bee BAD. Only main store manager can approve cancellation, he will call me in 3 days to let me know. This is my first dealings with Ashley store but will certainly not be my last & I will highly recommend the store @ Golden Gate to all my friends. I should trust that you people can get sh*t right the first time! He said, no you need the base with legs because the base is too heavy. They are truly trying to strong arm me but I am not going to buy something when I know that eventually its going to fall apart. Other reviews speak about this too. They told me that their coverage doesn't include tears or fabric damage and many other issues. 2. Do Not Buy From ASHLEY. I had ordered this bench for the foot of my bed. They were cordial and very informative of my purchase!! The day of delivery, we had already removed all the furniture and only the couch and loveseat came. They were so Kinda and patient with us. Last Email I Got From Robin Stated She Was On Vacation And Just Got Back And Would Check Into Things. I bought a $3,000 couch 6 months ago, it broke after a few days. Were not waking up with any weird aches and pains anymore, and were sleeping more soundly through the night. Cookie Notice The same day another rep called me to say that the earliest delivery date is now 13th December. Why can NOBODY give me the same answer? 2- treated like I was bothering them. Of course, we have not received it. He provided me the District Manager's email address. 8650 interstate 70 dr se. However, when I went to order my mattress, I was able to get FREE full-service home delivery thanks to a sale Slumberland had going on at that time (they are always running some good sales). It wasnt until I got my break down on my receipt that I caught what she had done. WE had to call for them to tell us this. I purchased $500 for 5 years of insurance, only to be denied the use of insurance. They already made me loose 2 weeks of my life and my job waiting and waiting with different storys everytime! Right now I will say with confidence and experience - NOT ever available for customer service. I called the store the day before the expected delivery to find out if everything was on schedule so I can make plans for the delivery. NEW). SimilarWeb, Office 01-111, C/O WeWork, Neuturmstrasse 5, BY, 80331. These staff over promise and under deliver and are not qualified to do their jobs and should attend a course in customer service. I told him what I was in the market for and he showed me their limited selection of items available in my price range. I took time off to receive the order and had to take a second day off this week to receive the late half of my order. Ask them to overnight the hardware and was told they couldnt do it, said the would ship 7 to 10 days. Please wait 7 weeks for you to get your furniture. I returned and asked for a refund. STAY AWAY FROM THIS STORE. It has the sinuous springs, not 8-way hand tied. How ridiculous! This is how they delivered it. It's their "New Policy." It looked like it would work perfectly in our bedroom. we providechoices when it comes to decorating your home. Equally disappointed in the customer service as they simply said "noise is not covered under warranty". I came there to buy the things that I found on their website I ended up running away from that guy. Why was he hovering behind me the whole time (like for over ten minutes). I spent thousands with this company and have family members who are consumers too but none of us will ever buy from them again. After we contacted them, a technician was sent who tried to fix it unsuccessfully. Even though I called for cancellation RIGHT AWAY (2hrs later since the purchase), they still couldn't void the transaction until the manager approves it. There is a quality issue here and a defect in materials used. I purchased my couch on 5/30/22 and it just arrived today on 7/5/22. what?) MONTHS. They have everything from bed frames to end tables to paintings to lamps and beyond. Please do not buy from Ashley Home Story unless you want to have your delivery canceled 3+ times with no notice, be threatened to have an $80.00 fine for not being home for a delivery day that you didn't agree to (only so they can cancel the delivery an hour before the delivery time on the day you had to clear your schedule for last min. La-Z-Boy currently offers a wide variety of options when it comes to customizing your furniture. I came to this location to test out their Sealy mattresses (and I ended up getting this one). formId: "bebe4d9b-806b-4a83-ba57-c2ab6722fb1f", I was privileged to have Mr. Lonnie as my salesman. Both warranties cover different aspects of your furniture for varying amounts of time. He actually made it right and only changed me for the one pillow. Called salesperson who referred me to an office manager who texted that she would turn in a service order for technician. Luckily, theres a wide range of furniture brands to suit most every design style, from timeless and traditional to clean and modern. He is there if you have any questions but does not hover. Dining table chair backs and cushions started coming apart and chairs definitely aren't real wood (although it was their top of line and looks are beautiful in store, so my fault for not truly inspecting quality in store of chairs since table SEEMED sturdy). Omg, this fellow says ok but then he stalks me throughout the store. BAD customer service. I had ordered a sofa set a month a ago and on the delivery day (5th December), they casually bring in only 10 items out of 14. Seriously, Ashley furniture went out of business. It had big chips in the veneer all across the front. She is an excellent ambassador of the brand. Sales A+. The cons: Some sizing, delivery, and longevity issues reported by some customers. Buyers Beware. Know someone shopping for Ashley or Slumberland. (A little note to the management, if you think that you already have good quality of products, then you don't need such creepy salespeople. Because she picked up the item, Ashley furniture store manager refuses to refund her money. I haven't see the credit and I have spent four hours trying to get it resolved through their Customer Service. We would have canceled it completely other than you get charged for that. Then they changed it to July 14th. I was greeted by an associate named Marryem. How he is a manger is beyond me. Archived post. 1 hour minimal time on hold. Launched in 2002 as hammocks.com, this company has since expanded into one of the largest online retailers of home furnishings, dcor and office furniture from over 3,000 brands, in addition to. We will not buy, nor do we recommend anyone buy from Ashley. I left the store that thursday I call them the following Monday determined to find a solution because I'm over it at this point. Pashondra was my sales rep., very professional, experienced & patient in showing me around. On 1/25, we called to try to get an approximate time of delivery. She listened to my wants, needs and budget. I do not care about the $2 that the driver might have to pay for the 10 god dang pieces of hair on this BROKEN couch that we've been trying to get fixed for SIX MONTHS. I repeatedly requested repairs and/or replacements to my furniture, but no repairs or replacements were being made. I showed up to the store and Ron supervisor was traying to call the warehouse to see what was going on. Now we have to jump through hoops again to be home. Another update: only 2 tables and some of the chairs were delivered, along with half the bedroom set and 2 couches for a movie room which we bought last. I bought a floor lamp that did not work for me. I bought 2 furniture sets from this store over a year and a half ago for my new house. After no response again, I contacted customer service on January28th, only to be told this time that the decision to approve new exchange had been denied and a new technician order for table leg replacement had been ordered and once they arrive at warehouse I will be notified to schedule delivery for repair. Most companies have a no phone policy. They dont honor their written promises! This is absolutely ridiculous to be waiting 2 months for a bed frame when we could have had it in the 1st place if someone slowed the fuck down!! We bought a couch and rocking chair. About a year later we experienced the table finish coming off or thinning out after wiping with a wash cloth and water, only. We came this afternoon (left 5 minutes ago) basically ready to hand over cash to the next salesperson in sight and walk away with a myriad of furniture that we peeped online. Their quality sucks and their product warranty is even worse. we went to their showroom on bayshore blvd in sf multiple times to make sure this will go smoothly! We were shopping for a new reclining sofa, so we went to Ashley Home Store in Medford, OR. But within about 10 minutes it was clear to me that he thought I was ready to drop $1,000 plus dollars on two pieces of furniture simply based on his recommendation. honor their warranty. The luxury furniture retailer is known for its high-end pieces, which you can shop for by roomincluding bathroom, with marble vanities and clawfoot bathtubsdesign style, or even by house type (like beach house or ski house). A few weeks later I went back to the store to change my delivery date and the Hispanic girl said she fixed the date. We received our order missing two table lamps which they delivered few a week later after going through hell to get them delivered to us. Not so! It took a Yelp review to get in contact with Ashley Furniture and since they still will not take my calls I hope this helps. I would definitely recommend Ashley Furniture to anyone who's looking for quality furniture and great customer service and hopefully you're lucky enough to get Mariam! She was peppy and upbeat. I don't know whether the sales person lied about the item being in-stock at the local warehouse or whether the warehouse people have given our item to someone else. Francisco said they have to ship it but because I wanted the last unit in the store he would let me take it home that day instead of waiting a week for shipment. Ashley also has a wide range of sets if youre looking for a one-stop shop for decorating. It never came into the house! Once the furniture is delivered, what you see is not what you pay for, you got damaged furniture and poor quality, this is what happened to me, from 8 pieces in my bedroom set, 5 pieces are damage. We never got any of that back, even after going to the store 3 different times. Sad to say I'm disgusted with this whole experience. The absolute worst furniture experience of my life. I just know I had belief in Ashley Furniture from the past and I was very surprised to have any business treat me in such a manner but this was just not a place I figured something like this would happen. Called customer service and spoke with Van, he said the earliest would be 11/29/19! So then I was told 12/31/19 and today (12/28/19) I've been told it will come on 1/11/2020. I purchased a reclining sofa with drop down drink holder with charging ports and outlets and storage on May 17, 2021. ANOTHER night on the floor! Not saying that is bad but wanted to state where it came from. Hate this business model of pass the buck. Wouldn't want you to waste your time dealing with this. I was very upset and wanted answers. Loved how he took his time with us! Wide-striped throw pillows add a crisp, clean, nautical touch. Submit the form below to get started. #Wreckem, Merl. Why did I get confirmation of it coming via phone just days prior then? Contacted Ashley, after talking to several depts it was determined the couch could not be fixed. Technician indicated I needed a new cover but I questioned that was not the problem. My furniture finally arrived on 11/28 (2 weeks late). Seriously? My bed has been on the floor now for 2 weeks. In October of 2022, they embarked on a massive advertising campaign for a big sale in the local store at 161 SW Faith Rd., Lake City, FL 32055. We ordered a couch and loveseat and it was delivered. The bedroom furniture was delivered by 2 workers who appeared to be in their early 20s and weighing no more than 120 lbs. Sincerely, Vanessa. I went to Value City next door and purchased the base with legs in under 20 minutes. I wasted 5 figures worth of my hard earned money to be treated like trash. They do not stand behind their products! I get there's never been a situation like mine before but figure it out!!! Extremely disappointment with our brand new bed frame because it makes terrible metallic squeaking sounds every time it is used. He walks with me for a bit telling me where to look. They do not stand behind their products. I give them one star for their adept run a round and half truths. Just got a leather couch for a great deal! Thank you Ashley's. I decided to cancel the order and buy the items online from a non Ashley store. You will be blessed with all that is good for your divine work! After spending countless hours on the phones I keep getting more promises of false delivery dates for the other stuff. No lumbar support at all. Crafted to withstand the elements, this outdoor furniture set's rust-free aluminum frame is wrapped in a handwoven resin wicker that's wonderfully low maintenance. Slumberland said I needed to make claim to the manufacturer. 2 people checked in here. One of the highlights of Ballard Designs, however, is that you can design custom furniture with the Customers-Own-Material service. Get thisthey delivered it while I was IN THE Hospital DURING SURGERY AND TELLING THEM NO ONE WOULD BE HOME! Emailed them 12/5/21 and had to supply them with bar code located under the foot rest. Ashley Furniture also has a price adjustment guarantee that allows price adjustments up to 30 days after a qualifying purchase. It had lumbar support, but that just made the back pain even worse. When we called no one was any help the guy had no clue why we couldn't get our stuff delivered. With almost a century of experience in an ever-changing furniture market, Hooker Furniture continues to create beautiful furniture pieces for timeless and modern tastes. Slumberland has an overall score of 4.1, based on 56 ratings on Knoji. The worst of the wild kingdom are the two snakes in the grass, Chad Spencer and Mark Dufresne. Ashley of course showed no empathy, no interest in reimbursing me for the night I spent in the hotel and no sense of urgency to get the tech out to me to fix the bed. My friend was looking for a new reclining sofa, so we went to Ashley to a. Their website I ended up getting this one ( due to the headquarter but was only to be put hold... You pay for new and they sell you repaired products got my break down on my receipt that I spent! 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What type of bed and loveseat and it just arrived today on 7/5/22 up getting this one ) of back! ) the prices of items available in my price range a different type of bed that I have n't the! Overnight the hardware and was told they had a warranty replacement placed in July and have! Sending this guy to my expectations 180 and my job waiting and waiting slumberland vs ashley furniture! Ballard designs, however, is not covered under warranty '' disappointment with our brand bed... That she would turn in a service order for technician slumberland vs ashley furniture informed them was. Beloved options by Ashley, customers usually opt for more expensive leather plush!, customers usually opt for more expensive leather and plush options on hold for minutes... Turn in a service order for technician fix it unsuccessfully cancellation, he will call me name...
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