As of now 11/20/2021, items still not received and continually getting delayed. Pay structure and compensation, systems need reviewing and updating. Totally ruined the surprise? When speaking to the manager at customer service she basically called me a liar. The saleswoman virtually followed me around the shop forcing advice on me I didn't want, I just wanted to browse and enjoy being in the shop. Customer service representatives are useless, refused to change shipment, resend item, or issue refund. I have never waited more than a week for items to be delivered, including boxing day sale which was their busy time. After hearing nothing on Day 4 I contacted the customer service via live chat. The moisturiser gives it a nice glow, with a fresh, dewy look. Very disappointed regarding extending voucher date. Its a shame as I loved lots of their products if I dont receive my product Ive told them Im going elsewhere. ALOT of gossiping between workers anxiety high on some days. Could be organic but if not then it still is reasonably made and environmentally friendly. Favorite is the body butters, love the soft, subtle scent of coconut body butter and the Strawberry Body Butter. Christmas went fast but very stressful with not much support from store manager. It helped dry out and soothe my spots all those years ago, and I still use the oil to this day. This concentrate (which I apply morning and evening), is enriched with plant stem cells, glycerine and oils to leave skin instantly smoother and replenished with moisture. Please note that we may share your email with the company to verify your order. Cruelty free and fair trade baby whose mommy is a cruelty loving mega-corporation. Good service on overall. Company culture has taken a down fall. Keep an eye out for the sales that they regularly have. From that point, I realizado that the company is not willing to have a feedback from their customers, they do not listen to us and they justo care about money. Soo upsetting? My foundation goes on smoother, my pores are concealed and the mattifying effect keeps my oily skin from looking shiny throughout the day. I won't be using Body Shop now. NOT EVEN CLOSE. A positive learning environment, room to grow, opportunities to try new products, good staff discount. Holiday allowence. As of now, item continued to get delayed. Meeting a lot of new people, learning a lot and sharing that with the team. Last order opened top. I was toldo I Will be receiving a phobe call from them to explain the issues with the product. Would not pump. I apply it at night withthe brand'sfacial massage tool or my jade roller. And weirdly enough, despite trying all the latest beauty buys for work, when I look in my makeup and skincare bags, The Body Shop is a brand I always come back to. All their products are cruelty free and vegan. Upon calling I was advised to pick a replacement and then when I did in the same range..they said I would need to pay full price as the sale was over. Very supportive and understanding, Short notice for shifts and requires you to flexible, poor management, standing long hours with minimal pay. My skin is thanking me. Thats why were donating 50,000 to support Plan Internationals work in the UK and Ireland Together, we can make sure girls and young people know their rights and have their voices heard Our stores will also be accepting donations today and tomorrow to support. Primers are a new The Body Shop find for me, but this little wonder product gives me picture-perfect skin even on days I feel far from it. Plus you can rest in the knowledge that no animals were harmed making these products :), Brought my daughter who lives in the country a $200voucher for her birthday she couldn't use the voucher to order online? The Fresh Nude foundation has a perfect semi-matte finishit gives me a light hydrated look whilst still covering my imperfections. Bought the coconut body butter and zero smell of coconut! Even though it cannot treat hair loss, it made me comfortable after cleaning. Unrealistic kpis for the business barely making target. Everytime I make a purchase at the Body Shop, I usually regret it. Flexible work pattern, the pros are very dependent on which store you work in and who is your direct manager as you rarely deal with the company itself. When I went to another section the first woman shouted across the shop asking if I'd found what I needed, I'd started to feel anxious and couldn't wait to get out the shop. Antagonistic and rude male member of staff. Delivery is always quick and the items are well packed. They told me it still hadn't been despatched and I shouldn't expect it to be despatched for another week. Just bought some lovely body butter from here. Irritation get from nothing to severe. Rep has stolen my money and wont supply goods, Amazing skin care range. They said I had 20 minutes from ordering to cancel the order and after that it couldn't be cancelled. Now I've been recommended by a staff member who works in body shop to moist my skin with vitamin E as a gel cream. NOT EVEN CLOSE. Very disappointing? Still not shipped This will replace the current featured review for targeted profile. What also helps is that the brand was recently bought by Natura, a Brazillian-owned company that also owns Aesop. I'm demanding a full refund for this transaction. The order I raised for Kristna arrive in good quickly and have use the body wash and Aftershave for many years as it suit my skin and does give me an allergic reaction. It also includes red algae extract and vitamin C to brighten skin for a luminous complexion. I expected the items to arrive on time. Later it told me free item is out of stock so remove it from the basket. All they had to do was look up my order on the computer and said yep we'd be happy to make the exchange. Jenny Brownless is a freelance writer with over eight years of experience in the field. Vitamin C Moisturiser - Such a good addition to my skin care products! I checked the terms and conditions and there is no mention of this. Now this Body Yogurt has become my new BFF. Although I love TBS butters they will not be getting my business anymore for the way I was treated. Top quality products and top quality assistance. I add in a drop of the Oils of Life Revitalizing Facial Oil if I'm feeling extra indulgent.. I turned round and said yes I'm fine thank you and she continued to stand there and talk at me about the range when I was clearly not interested. I ordered some foot cream along some other items. Take The Body Shop's "Enrich Not Exploit" Commitment, for example, where itpromises to workfairly with farmers and suppliers to help them thrive through its Community Trade program. My husband purchased The Body Shop's Vitamin E skin care kit for me for Christmas. The website definitely needs some improvements, it loads too slow and that can get very annoying. Im still processing and in shock. I ordered some bits from bodyshop with delivery within 2-3 days. A great company with honourable beliefs and goals. I added this to my order. Every time I visit the store, the sales assistants always treat me so well. I have heard every excuse from customer service. No help. I could get a free gift so added it to the basket. Has scent thank you put on skin as I cannot afford to throw out. I often picked up.other things while I was in-store for my Indian Night Jasmine, but no more Body Shop. It's low effort and it's not a job you take home with you, ideal as a part time. The Drops of Youth range is a new addition to my bathroom cabinet, but it's fast becoming a real favorite. I bought Body shop's Vitamin C Glow boosting Moisturiser and I'm very happy with the purchase. doing business for good, little work life balance, late nights, weekends, always busiest on holidays and have a blackout period at xmas. Claim your profile to access Trustpilots free business tools and connect with customers. The Shimmer Waves bronzer might have changed its packaging over the years but it's still my go-to glow palette. This rating has decreased by -3% over the last 12 months. I placed an order and it took 3 weeks to arrive. Has scent but waxy substance not going to soften skin. They have great sales and coupons as well! I may have only been a Saturday girl, but I got to know the products well, trying and testing them so I could help customers find their perfect match. Balanced workload, support and community driven. Ironically I would have stayed in there much longer and likely spent more money if I hadn't wanted to run away from her. Skin Defence Multi-Protection Essence SPF 50. They gave me the same stock answer so were also pretty useless. Was for a birthday present today that's why paid for express delivery. Girls still dont have equal rights and that has to change. I said, I was expressing my disappointment in Body Shop as by referring it exatly in these words not happy. I have never had had an issue making returns, whether they are from an online or in store purchase. When to Body Shop No stock for what I wanted. She was excited to put an order in then was told she couldn't use them online? I really feel as if I should start finding another company to use. ( never in stock) when packed. Would not let me speak to a supervisor. Never again? We need your email address to verify that your review is genuine. Well my package is going to be late by 5 whole days according to that estimate and they won't even refund me the cost of shipping. You know the idea of cruelty free means the WHOLE company is no just a branch and the body shop's mother company is L'OREAL and they still love using Peter rabbit and thumper as test subjects. Only downside was lack of hours due to not being a busy store and only needing 2 team members in store at all times, despite being a team of 7+ people. Even just the gorgeous fragrance walking past a shop now takes me right back. Everyone online raved about the amazing peach scent so of course I had to get it! A wonderful way to learn more interpersonal skills. It just has to be within their 45 day policy. So I placed order again when they told me item was back in stock. I've bought from them for a long time but always in person\u2014 what bad customer service. I know lots of shops use this technique but it doesnt make it right. Got an email saying 30 percent off and it would not apply to my order. Back then, I loved that I was working for a brand that promoted cruelty-free beauty and fair trade, and the brand's ethics have only gotten stronger. The chamomile (sourced from Norfolk, U.K.) nourishes your face, leaving skin clean and silky-soft. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). You use expensive skin creams, eat nutritious foods, and drink lots of water. This rating has decreased by -2% over the last 12 months. Id love it if you could walk into the body shop and buy something without being asked about all your personal details and having loyalty cards and products you dont need pushed at you every single time. Now my maths may not be the best but 12pm is prior to 14-00. Employees also rated The Body Shop 3.5 out of 5 for work life balance, 4.0 for culture and values and 3.1 for career opportunities. Read employee reviews and ratings on Glassdoor to decide if The Body Shop is right for you. Very argumentative and not the customer service we expect. Its a great place to work. TheHimalayan Charcoal Mask rids me of my still frequent acne. I use it once a week and can feel a difference to my skin immediately after use. Per the manager, an investigation has to be completed. I can't believe they have change a classic fragrance that has been a best seller for yrs the original white musk now they have made it vegan taken the honey out of it was told it smells the same or jus a slight difference no it isn't its really not the same at all I should know I've been wearing this fragrance forever & a day change by all means but have both so u have a choice not get rid of original completely alot of people I know agree with me & say its not the same once I use up what have never will white musk be brought again by me which not jus to me but many others its a shame..absolutely gutted that was a best seller of the body shop. Help future customers by talking about customer service, price, delivery, returns & refunds. Seller advertised 3-7 day shipment. When I called customer service they put the blame on me, saying I should have also accounted for an additional 48 hours for processing?? Took three attempts to get my delivery, and it was 4 days late. Items ordered on 11\/4\/2021. Packing in the warehouse situation is not good enough! I went straight to the make-up section and crouched down and the same woman from before stood a few feet behind me and asked if I needed any help, I didn't respond as wasn't sure it was meant for me, she raised her voice a bit and asked again, I ignored again as thought it was quite rude, then she raised her voice a third time and asked again! The first one was vitamin C cream eh in l purchased online and it literally burned my skin. They are not edited, verified or endorsed by either Seek.com.au or the company themselves. Its manipulative and assumes customer is an idiot. Seek.com.au posts reviews for what they are worth and for information purposes only to assist candidates to find employment. No softness nothing. The toner and the night cream are my new holy grain moisterizer and cleanser. Place my order a month ago I have loved every minute of working for The Body Shop, I have an incredible team that are supportive and the company really values its employees. Find out more about salaries and benefits at The Body Shop. As a valued customer Im rather disappointed in this company lately. "It has a well-established reputation as an ethical beauty brand," Elen Macaskill, global customer director atThe Body Shop,tells me. Poor replacement, why stop a great range? Have lost our business. Ethical company to work for, products are great and easy to sell as most customers are long time buyers, long lunch break, as long as you're presentable you have the freedom to express your style, company is very diverse, Sometimes management could be a pain to deal with but I feel like that can be found anywhere, the diverse people from both staff and customers to work with daily. Update: it's been 3 weeks after my order, the items have been shipped by mistake back to the "warehouse." She again threatened to hang up on me. Companies can ask for reviews via automatic invitations. Why on earth has Body Shop stopped selling Indian Night Jasmine range? Have had very poor service in Truro store. The vitamin E range is tipped in nostalgia for me. The entire Tea Tree collection was a life-altering discovery for my teenage self. 3 days later I had money back in account for 1 of my products saying out of stock it wasnt when I placed the order. Courtesy of Company / Design by Michela Buttignol. Email them no reply. Reviews are shared 'as is' in line with our community guidelines. It's a cult fave and best seller, and for good reason. But I recently remembered the sheer joy of a Body Shop Body Butter (I've never found such indulgent scents in any other brand). They refused to replace the item saying it was purchased too long ago. If you're sensitive to silicones, be aware that this is a silicone-based primer. I purchased 3 of the same items at one time. The bamboo, charcoal, green tea leaves, and organic tea tree oil draw out impurities and refine pores. One time I ordered the full size Vineyard Peach body butter (along with the Green Candied Apple body butter). According to anonymously submitted Glassdoor reviews, The Body Shop employees rate their compensation and benefits as 3.4 out of 5. Plus it has SPF 15. Upper management very supportive. Usually I'm ordering online, every time happy with the services. There are no challenges but opportunities for improvement. To find more information about reviews and trust on Sitejabber.com please visit. They have the best beauty and body products. In 2018, its campaign Forever Against Animal Testing secured over eight million signatures and was brought to the U.N. headquarters in NYC to help create a global plan to stop animal testing. To provide the best experience to help jobseekers find the right company for them, all content posted is reviewed using our, Reviews are posted as submitted. Customer service representatives are useless, refused to change shipment, resend item, or issue refund. Upon me asking her what did I say to make you say that to me.. she suggested that I used very bad words. You will be contacted by email to verify your review. A little goes a long, long way. Awful, awful, awful! Keep scrolling to see The Body Shop products I never stopped using as well as my new favorites. Had a reaction to a product, had to call them and was on the phone for about 10 minutes asking me stupid questions about my age. Absolutely awful service. Been shopping there for years. Strengthen your review by uploading photos & videos. Other Brands Youll Love: Origins, Jurlique, Aesop. Parcel has not arrived. 3 days later again item out of stock. One three hour shift a week.Not encouraging progression for existing staff. At the till she gave me a really hard sell and I ended up buying something all this time later I've still not used. To reach budgets in some of the smaller stores with lower revenues. 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In the winter months I have noted that I need to also use a bit of natural oil before applying the Vitamin C Moisturiser, as I feel that my skin needs just that little bit more moisture than the product provides. 71% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, The Body Shop employees rate their compensation and benefits as 3.4 out of 5. Find out more about, 71% of The Body Shop employees would recommend working there to a friend, Good for part time employment and low involvement job. I Will never support this business again. I went to the Newton Abbott branch a few months ago and was accosted as soon as I walked in. The moisture cream is always in my makeup bag; the plumping hyaluronic acid uses makes my skin look instantly refreshed. Contacted chat who sent an email advising that I ordered on Thursday @ 12-12 to late for cut off time. We use cookies for analytics, personalization, and ads. The store assistants sell it as "almost identical". Are you sure you want to remove this review from being featured for targeted profile? I expected the items to arrive on time. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Really really need to make this clearer to consumers. Stock level issues. If I feel a bout of hormonal acne coming on, it's a lifesaver. She said the price couldn't have been stated as such and refused to honour the promotion. The hyaluronic acid locks in moisture, and it's light as a feather to apply. I'm regular customer. As of now, item continued to get delayed. It's such a nice experience buying at The Body Shop. Would you like to add a photos or videos? This cost 18! But when did they decide that the 'pushy salesperson' would be a good business move? On 11/19 there was an online promotion on their body butters list $12 with 40% off with free shipping. Oils of Lifeis a relatively new collection for The Body Shop, and wow is it luxe. This plus the buffing brush equals photo-worthy skin. To make it worse, it's been replaced by a product called Jasmine that has hardly any smell at all. Also because they haven't despatched the order I'm pretty sure I'm entitled to a full refund. Some products could use help. They are now hiring incompetent managers just to fill numbers. Will not do that again, Gain trust and grow your business with customer reviews. Are you sure you want to replace it? Seek.com.au does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. Missing items were not refunded. I had to put it in the bin! LGBTQ friendly, days go fast over Christmas. I do really like some of their body butters and how moisturizing they are for my dry skin but most of them contain an off putting scent. No help. Will not shop here again, wouldnt recommend. Informed me parcel not being delivered until next Saturday. DID YOU KNOW March is B Corporation Month! I have been using Vitamin E moisture cream (All skin types) from last one year and it seems I'll be using it in future as wellNice product!! "Their website site says order by 3pm EST (which I did) and you'll receive your package in 3-7 business days. Rita Cooke, Body shop rep has kept my money. When I entered the discount code for some reason it did go through, I figured I would just call customer service and they would put my purchase through however that was not the case. Ethically sourced, inspired by nature, The Body Shop is committed to banning animal testing. What can I say? I used a rep in the past spending lots on this company. I use it on my face whenever I feel like my skin is looking a bit dull or tired. They simple do not care. Drops of Youth is formulated to "tackle the first signs of aging before they become clearly visible." Expectations aren't realistic and certainly don't match the pay. Paid for Saturday delivery ordered on Thursday at 12-00pm cut off time Thursday 14-00 for Saturday delivery. This pushy in-your-face, over-friendly approach is why I stopped going to Lush, and now I'm going to avoid BS too. Obnoxious repetition of "I am sorry" and "I understand" by the customer service representative on the phone resulted in zero change in this transaction. Leave this blank if you'd like to publish your review anonymously. They are not authored by Glassdoor. I told them it was to long and could they cancel to order. 71% of employees would recommend working at The Body Shop to a friend and 50% have a positive outlook for the business. As of now 11\/20\/2021, items still not received and continually getting delayed. Give yourself a high five and discover what else it took to become a B Corp. Let others know what it's like to work at The Body Shop. Simply take a Q-Tip, pour a little of the oil on it and gently dab on your spots. The phone called nevera happened and when I finally decided to write a Review on the product, I received an e-mail saying that my opinion was no valid and they Will remove My comment. Since then I've ordered from their website many times. Some products can be on the high end for pricing; however they have sales regularly. Shifts good over Christmas casuals could have 15 to 38 hours per week. We all fondly remember the brand's bath pearls and the joy of receiving a fruity lip butter in your Christmas stocking. Some customers especially since Covid, they can be really rude and disrespectful. Customer service agent Ivana Gligoric threatened to hang up on me because I said I was not happy with Body Shop. Called the body shop and apparently it's because I used it on a gift pack item rather than individual items!! Been buying your products since first store opened in Ohio. It wouldnt allow me so I had to start again so I added another free gift and then received a code for being a online member for a year. I went to my closest Body Shop store and asked if I could exchange it. At check out it clearly stated that I qualified for free shipping + 40%off. Amazing people and culture. Hands always in water doing demos on people (even if not interested) as it is expectation everyone gets demo on. Why wouldn't they just change it to 5-9 business days then? They really need to pick items when I first ordered. I had a voucher to use so went in again yesterday and the same woman was there. All the rush and tinging feelings never come to an end. Delivery is quick and fairly cheap. Excellent, would love to come back again next year as Christmas casual. No help at all. Bcorp, Committed management team who are trying to do more than just make money, So much to do, it is hard to focus enough time on doing everything properly. Your browser does not support embedded videos. When I got up to move to another section the other salesgirl came over to ask if I needed any help, I said yes I've already been asked! Stay away from face creams if you don't want to get burned. It was nice. 71% of The Body Shop employees would recommend working there to a friend based on Glassdoor reviews. They didnt put the full address on my parcel for delivery so DPD tried to deliver to a completely different address (DPD are just as useless). I got my refund after threatening to report fraud to my credit card company. Overall, nice experience. Ordered 4 weeks ago and she wont supply the goods or reply to my messages. This is the second time I'm experiencing awful results with face creams that the body shop sells. I recently purchase a product from this company. Seek job security elsewhere. Recently I discovered the British Rose moisturizer and I'm in love! I'm also pleased that all products are 100 percent vegetarian, and that it remains firmly against animal testing. All the products are very much beneficial for the skin and does not harm the skin at all. Saying our sense of smell has changed when we said perfumes do not smell the same. I fell in love with the soothing effect the (Community Tradesourced) shea butter and aloe vera have on the skin. I\u2019m demanding a full refund for this transaction.". I've shopped at BS for years, love their ethics and their products. This is the fourth time I made a phone call trying to deal with this messed up company. This experience has given me a lot of the knowledge I'm currently holding. Management, no career progression, inconsistent. Never again. Byrdie has had intel from a few makeup artist friends that this is their go-to for removing heavy looks after photo shoots. Body butters and soaps are absolutely amazing, especially the fruity flavoured ones. My beauty glow-up came quite late in life. Their products are okay. Item in out! Blatantly misinforming customers. We all know the importance of an SPF, but it was something I was letting slip in my skincare routine. This cream rivals those I've tried that are triple the price, and it's infused with three precious seed oils: rosehip seed oil, camellia seed oil, and black cumin seed oil. No refund will be issued prior to that. I have already tried this products by the brand and I am really really satisfied by what they offer this product do not match to any products offered by other brands would definitely like to try their other product range by the body shop. Ridiculous service. When I also contacted online chat to ask about items being in the sale they couldnt give me an answer so they advised me to email customer services which I did. I have shopped in many different cities and countries and my experience has been consistently good. One of The Body Shop's iconic buys, this removes makeup like no other. If you love products with strong fragrances then you will enjoy many of their products. I wouldn't have ordered if I had the REAL information. Fun Fact: The Body Shop's campaign to end animal testing launched in 1996 and helped usher in a U.K.-wide ban eight years later. Which is a shame after being a customer for many years. I grabbed the Morninga Body Butter and was out of there in 5 minutes! Was even told at one point it was not their email. I've began using the SPF 50 Skin Defense face creamit protects skin with broad spectrum UV filters (including protection from long UVA rays, which reach deep within the skin and accelerate the process of aging). I've found no better sparkle than this. Glassdoor has 1,963 The Body Shop reviews submitted anonymously by The Body Shop employees. Husband loves the hemp lotion as he works outside all winter and it really heals and protects his skin from winter chapping and cracks. Your response will be removed from the review this cannot be undone. Love their sheet mask. Seller advertised 3-7 day shipment. My oily skin made me fearful of using a dewy foundation like this one. When I just want to buy a shampoo Im not going to spend extra 10 on random stuff so I can get 3 off something else I dont need, and you dont need to know when my birthday is. Great customer service, so helpful and easy to work with. "We have shared values, and believe business can and should be a force for positive change. Fuming I emailed customers services who told me when back in stock they will take 10% and cover the postage as a way of saying sorry. They did not care. It was my first forte into skincare and makeup, and it was a turning point in my beauty life. Never been disappointed in quality of products I received. Wasn't told that when I brought the gift vouchers? No gonna buy anything from there ever again. * One or more of these files was not uploaded due to an invalid file type. LikeLove Island'sGeorgia, I'm loyal, babes. Most of their products have an overwhelming amount of fragrance and its very artificial instead of natural. Just what I needprevention is better than cure, as they say. All reviews are published without moderation. The saleswomen recommended for me since it is good for dry hair.
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