swiss gear customer service number

I suspect that this was a canned response, since they haven't answered any of my questions in the conversation either. Asking for a receipt is such a cop out for warranty claims. In Addition: On The Left Side Of The Bag There Is Also A Slight Tear In The Material And I Can Tell That This Particular Material Is Just Not Strong and/or Sturdy Enough To Handle Normal Daily Use! At first, it did not seem like they planned to honor their warranty. Contact customer service at 1-844-811-0339 ororders@shopwithcaa.combefore placing your order. I paid $10 for shipping, but would be forced to pay $60 for return shipping. The company respectfully reserves the right to determine the nature of the defects, whether or not the problem is covered by Swiss Militarys warranty and the applicability of the warranty. We reserve the right to request valid identification prior to accepting merchandise for a return in-store. I've been doing this since the mid-90s when consumer scanners became affordable. It was purchased on December 17, 2017. Monday-Friday: 8:30 am 4:00 pm EST (excluding holidays). All rights reserved. Fortunately, being near NYC, finding a luggage repair shop is not hard (i mean come on. I also noticed another seam ripping on the side of the backpack. Damages such as zip bursts, cracks, dents and heavy scratches to any of the components/surface. Do they have a contact us page? CIN: L51100DL1989PLC034797, https://www.swissmilitaryindia.com/support/. The cost to deliver the defective Product to Swiss Military will be borne by the customer. Let us know the issue and our team will review and address it. One of the zippers failed on a backpack that I had bought from SwissGear (a Group III International company). In no event and under no circumstances will the company be liable for any direct or any special, indirect or consequential damage under this Warranty Policy or otherwise and the companys liability for damages under this warranty shall not exceed the price paid (after discounts, if any), by the customer for the product(s) stated in the invoice. This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Swiss Gear's contact information availability. All purchases made on SWISSGEAR.ca are automatically upgraded to a 10 year extended warranty, free of charge. Canada Luggage Depot gives you the best selection at the best price! I purchased a SwissGear bag in December of 2018 and one of the straps have torn with normal use and a zipper pull fell off. If the product is to be replaced and the product is discontinued or no longer available, or, if the product is to be repaired and the spare parts of that particular model are not available, Swiss Military, at its discretion, will offer a comparable or equivalent product at a special price. We'll see where it goes from here. All products returned must be in original re-sellable condition. Customer Reviews are not used in the calculation of BBB Rating, of those, 2 complaints were closed in last 12 months. I submitted warranty claim and they offered a 50% discount toward the purchase of a new replacement bag instead of full replacement if I had my receipt to show them , which was lost in a storage unit total loss write-off. Travel with peace of mind. Using your unique ID number, we will work with them to reunite you with your lost luggage. The cost of the luggage is 119 and the cost of shipping is probably included in this inflated price of 119$ , becasue the same luggage is available at a marshalls for 60 $. the cost of return label shipping is 96 dollars and they said that i am eligible for a discount and then said that the return label would be 66 dollars with fed ex. Find a Store. EDIT: I forgot to mention that the warranty for SwissGear backpacks is 3 years from the date of purchase. I also never said that I didn't want to go forward with the claim. Sasha chimed in again on that day stating that they are actively working BLAH BLAH BLAH, and that it would take up to 30 days" I then received the same message about 4 different times. Simply follow these steps: 1) Carefully pack the items you wish to return in the original box/bag if possible. See how a store is chosen for you. I insisted that they honor their full warranty, and they finally agreed to supply me with a full replacement for my backpack. Combining style, durability, intelligent design and much more. Where can I find Swiss Gear's contact information? We are committed to providing a superior customer experience at every opportunity and we want you to love your CAA Store merchandise purchase. Sign up for our newsletter to receive exclusive offers and more! Then click the continue button to display your order status and tracking information. CAA is not responsible for any warranty decisions made by the manufacturer. Contact Support 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The replacement order will be shipped after necessary verification has been completed. It is the owner's responsibility to file claims for damage caused by public transportation carriers directly with the carrier concerned.When you buy a Holiday Group product youre acquiring a quality product you can count on.To find the closest authorized repair centre, please consult our list or contact us by the following means: FREE Shipping I saved the warranty card and the receipt (which has faded completely, unfortunately), so I contacted support. Instead, they responded with the following message: Unfortunately, we no longer repair bags (no repair facilities). What are Swiss Gear's social media pages? Replacements are typically delivered within a reasonable period of time. QUICK TIP:How to check the Manufacturer of your SWISSGEAR item. Phone: 1-866-325-0660 (option #3) However, our shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by the customer within a specific period. How it works: This tag features a unique tracking ID number and a 24-hour-a-day, 365-days-a-year number to call collect from anywhere in the world. You may also TEXT ME at: (XXX) XXX-XXXX. Prices, promotions, styles and availability may vary by store & online. This experience was absolutely horrible and unprofessional. Rendered in a fine polyester with a retro touch, the Swissgear 6305 19" Zurich Expandable Carry On Spinner Luggage is an intuitive carry-on. From the date your return parcels arrives at our warehouse, please allow up to 10 business days for your return to be processed and 1-2 billing cycles for the return to appear on your credit card statement. I accepted the code and immediately went to swissgear.com to redeem the code for a bag I wanted. JavaScript seems to be disabled in your browser. hole at the left side of the bag on the lower half/ 4266 Bathurst Street Apartment **** Toronto, Ontario Canada M3H 5Y7 Monday, October 26th, 2020 c/o V.I.P. The purchaser may be responsible to pay shipping and handling charges in respect of the item(s) submitted for warranty consideration. I purchased Swissgear (ASIN - *********** hard shell luggage from Amazon in July of 2018 which was advertised with a 10 year warranty against defects in materials and workmanship. Follow to get Swiss Gear's best codes & discounts. I sent in the "CUSTOMER WARRANTY/SEAM LABEL CLAIM FORM" and attached proof of purchase as directed by the form, and have not yet received a replacement. It also has two large zippered front pockets for last-minute items, a spacious expandable interior with a large zippered mesh pocket under the lid, adjustable tie-down straps to keep your items secured, and a zippered privacy pouch for personal items. June 26th I sent them a video showing that there were NO MORE LABELS ON THE ENTIRE SUIT CASE. If you recently purchased the item, a quick review of the hang tag would be the best way to identify the maker of your officially licensed SWISSGEAR product. My mum managed to get her, now nearly 40 year old, trekking rucksack fully repaired for less than 20 (both straps re-padded and reinforced, bottom panel replaced, velcro patches for the strap cover replaced and a couple of loose looking seams patched up). Please contact the seller. Enjoy the preferred, first class treatment as a SWISSGEAR.com customer. This carry-in warranty applies only when the product is used under normal conditions and for the purpose for which the product was designed to be used. I even offered to ship the entire suitcase at my expense as proof, but my request was denied. If you no longer have the hang tag, look inside the smaller front compartment for a sewn in SWISSGEAR label. Please note that this warranty is not unconditional. Next, enter your SWISSGEAR order ID# (the number found in your confirmation email), last name, and zip code. Press question mark to learn the rest of the keyboard shortcuts, https://smallbusiness.chron.com/recover-faded-cash-register-receipt-21509.html. 2022 CAA Club Group. QUICK TIP:How to check the Manufacturer of your SWISSGEAR item. We will notify you, arrange pickup, and then coordinate delivery of your bag all at no cost to you. Sorry, but something went wrong. ****** replied with, "Ok. We will notify you when we have it in hand and let you know when your replacement bag will go out." When I initially contacted customer support, they requested: * Photos of the damage * Photos of the full front and back of the item * Photo of the interior seam label * Copy of your receipt or your order number from all purchases from www.swissgear.com. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Place the receipt on a scanner and scan it into an image processing program. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. You must have JavaScript enabled in your browser to utilize the functionality of this website. Well guide you through the process. We've got you covered. Maybe a hair dryer? I contacted the company for a replacement under the warranty on August 19, 2019 and was notified that I would be given a full replacement on October 28, 2019. Upon purchase of this product, register your Tracking ID Tag and attach it to your luggage. If you wish to exchange an item, you must return the item by following our Return Instructions and purchase a new item through shopwithcaa.com at current selling price or exchange at one of our CAA Stores (note that some items are online only and are not available in-store). Any disputes arising out of the applicability/usage of this Invoice or packing date in the bar code sticker on the product packaging is subject to Indian laws and the courts at New Delhi shall have exclusive jurisdiction. They send me a new one without cost, without warranty card and without bullshit. Items purchased at shopwithcaa.com can be returned in-store at any CAA Store location. SWISS MILITARY provides warranty to the first purchaser or gift recipient of any product from the date of purchase of the Product for the period specified in the Invoice or packing date in the bar code sticker on the product packaging. I ordered a Swissgear suitcase and the next day I changed my mind. June 29th I resent pictures of the labels AGAIN. Those things fade out after a few weeks and nobody is going through the trouble of photocopying it. The SWISSGEAR Starburst Collection 24-inch expandable upright spinner is made of premium quality, stain resistant polyester with lightweight construction to give you more packing capacity. Choose from our wide selection of backpacks, bags, briefcases, evening bags, handbags, luggage, travel accessories & umbrellas. This innovative luggage tag features a lifetime lost bag retrieval service. You can Google "luggage repair" in your area to find a local Shoe or Luggage Repair Facility for them to do the repair(s). JavaScript seems to be disabled in your browser. Please note that you may experience some delays with online return and refund processing, as we're taking extra care in our warehouse. That is why we offer a variety of user-friendly product registration programs. This sturdy suitcase is great for short to medium length stays and features four Spin-360 wheels for smooth rolling in any direction, a push-button retractable handle for easy pushing and pulling, and a comfortable padded handle on top & side for easy carrying when needed. SWISSGEAR products are manufactured under license from Wenger S.A. by various companies around the world. Has anyone else had this issue when attempting to claim the warranty on Swiss Gear bags? CHECK YOUR ORDER STATUS:For 24/7 order information, follow the link in your order confirmation email, or log in to your account to view your order status. It is recommended that damages be reported to a carrier representative prior to leaving the airport. Call our Customer Service representative at. I contacted ****** from Swissgear.com &hepromised a fix. Sound like horrible costumer service. Group III International1-954-884-4947 or by email at customersupport@swissgear.comMon - Fri 9 AM to 5 PM EST (excluding holidays). Swiss Military products are warranted against manufacturing defects in materials and workmanship of the product in India only. well worth seeing about getting it repaired. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Please inspect your product immediately after handling by anyone other than the customer. I contacted Swissgear to utility the warranty and was disappointed to find that the warranty does not allow for replacements. Moderate content, respond to reviews, and promote offers. International Association of Better Business Bureaus. The customer needs to provide necessary documents including the duly filled up, signed & stamped copies of the valid invoice and photo(s) of the defective piece in soft copy. Though I wish I saved a picture of the receipt from the date of purchase, I think it's a bit unreasonable to require a picture of an item with a shelf-life far smaller than the warranty itself. I'm glad this looks to be sorted now but a couple of quick points: Information on thermal receipts can sometimes be revealed by carefully passing a lighter over the back. We welcome your emails, phone calls, and live on-line chats to make your shopping experience as convenient and enjoyable as possible. Immediately after arriving in Spain for work, i noticed the seam near the zipper of the largest compartment began to fray eventually opening to a large hole. For the purpose of product replacement, manufacturing specifications are subject to change without prior notice. A little more than a year after purchasing the luggage the zipper failed. 3) Drop off your package at any Canada Post location. This warranty excludes every condition and warranty liability that isnt expressly set out herein. To quickly get the status of your order click here or use the Track My Order link in the footer. Email: service@swissgear.ca Yes, from the date of purchase. I hope this type of post is allowed on this sub, but please point me towards another sub if this doesn't fit. Request a copy of the report to be attached to the warranty claim. EMAIL US:customer.service@swissknifeshop.comFor questions about an order already placed, please be sure to reference your order number, and send an email to our customer service department. You may also Write Back To ME at: Mr. ****** **** ***** c/o Mrs. ****** ***** 4266 Bathurst Street Apartment #203 Toronto, Ontario Canada M3H 5Y7 I am more than looking forward to hearing back from You with a Positive Response some time in the very near future. This warranty applies when the Product is used under normal conditions and for the purpose in which the product was designed. Boxes. This warranty does not cover: Products will be accepted for suitable repairs only. "Hold the receipt at arm's length and point a hair dryer at it to heat up the paper. CALL US:1-866-GET-SWISS (1-866-438-7947)or603-732-0069.We have customer service representatives available to take your questions or orders between 9 am - 5 pm (ET),Monday - Friday. Add your logo or image to 25 pieces or more in our Corporate Gifts department. Upon selecting the items I wanted and clicking them into my cart along with a free promo that was attached their system added shipping charges solely through FedEx of almost $100, which by itself was twice the cost of everything in the cart. I would like to purchase the Swissgear 7366 Expandable 3pc Hardside Luggage Set in white but this item is on sale and I cannot utilize the discount. Damage due to battery leakage, short-circuit. Once there, you will need to enter your order number as well as the email address used to place the order. The stipulation placed on the discount makes it mostly unusable as most of their luggage is on sale and the ones they aren't are not similar in quality to the luggage I purchased. I appreciate the advice, but it seems to have already been resolved! I went onto their website and started a return. Join our insider email list for 10% off your first order, and be the first to receive exclusive deals, news and more. Damages caused by misuse (such as transportation of unusual items other than personal belongings and/or has extraordinary weight), abuse, accidents, mishandling, negligence, unauthorized repair, tampering, loss of components or accessories, exposure to extreme heat & temperatures, solvents, acids, rain/water. SWISSGEAR is a registered trademark and used under license by Holiday Group, Montral, Quebec H1R 1X4. Within Canada On All Orders Over $49*, Returns Damages caused by misuse, abuse, accidents, mishandling, negligence, unauthorized repair, tampering, loss of components or accessories, exposure to extreme heat & temperature conditions, solvents, acids, rain, fire etc. If you no longer have the hang tag, look inside the smaller front compartment for a sewn in SWISSGEAR label. Sorry, but something went wrong. Please Note: Because of my 89 Year Old Mother's Current Health Conditions, She Does Not Always Complain About Things Right Away and This Is The Very First (1st) Opportunity That I Have To Actually Sit Down And Write You Out This Letter Of Very Serious Complaint On Behalf Of My Mother, Mrs. Helene Shore. SEND US MAIL:Swiss Knife Shop 10 Northern Blvd., Suite 8 Amherst, NH 03031. In case of unavailability of the same product due to stock out / discontinuation, similar product can be offered, else Credit voucher equivalent to the purchase price of the product from our website itself will be offered to facilitate the purchase of any product of choice. If She Were To Go And Pay A Tailor, It Would Simply Not Be Worth It! In the event your bag is lost, we will help to reunite you with it anywhere in the world - for free. Still waiting on a response, though I doubt I'll get through to a real person. Become a verified brand rep for Swiss Gear and amplify your brand's voice on Knoji. 4875 Des Grandes Prairies Blvd. In an unlikely event of shell breakage, which happens due to accidents, misuse, negligence the decision of the company will be final to replace the product / reject. The company advertises the luggage item for 119 $ with tax and a small shipping fee of 5$. If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please call me on my family's landline phone number in Toronto, Ontario Canada at: (XXX) XXX-XXXX. I also responded and requested a replacement backpack of equivalent size/value. That was not my intention. JavaScript seems to be disabled in your browser. Corporate Executive GROUP III INTERNATIONAL LTD. (SWISS GEAR) **** West McNab Road Suite #1 Pompano Beach, Florida XXXXX-XXXX (XXX) XXX-XXXX & (XXX) XXX-XXXX & Fax: (XXX) XXX-XXXX Regarding: Very Serious Complaint Dear Group III International Ltd. Executive: Good Morning or Good Afternoon to You! I will never purchase ANYTHING from this company ever again, not even a butter knife. We carry brands such as Samsonite, JanSport, American Tourister, Heys, Briggs & Riley, Air Canada, High Sierra, Baggallini, Delsey, The North Face, Eagle Creek, Pacsafe, Mancini, Ricardo Beverly Hills, Roots, Swiss Gear, Travelpro, Travelon, Via Rail, Victorinox & many more. Can I contact Swiss Gear through Facebook, Twitter or Instagram? No problem! Please click on the appropriate section below and review the information provided to get support for your particular item. Discover the Completely Redesigned Leatherman FREE Multi-tools. see attached Fairly new Swiss Gear backpack has shoulder strap that is separating and falling apart. Try contacting 's customer service team on their social pages via direct messaging or by using comments or mentions. BBB Business Profiles generally cover a three-year reporting period. Customers are welcome to return their unused/unworn item, in original packaging, and with all paperwork, parts, and accessories and with the tags/labels still attached for a full refund, subject to the applicable rules. Thank You. thank you ! For the best experience on our site, be sure to turn on Javascript in your browser. I contacted Swissgear on May 21, 2019 regarding the SECOND piece of luggage that resulted in not only a broke wheel, but a broken wheel AND suit case corner. Brighten your day with the Classic SD Swiss Army Knife Colors Collection, featuring 30 bright hues. TP-Holiday Group Limited1-866-325-0660 ext 4 or by email at service@swissgear.caMonday-Friday: 8:30 am 4:00 pm EST (excluding holidays). Swissgear offered a 50% discount code with a stipulation that it can only be used on full-price items. I expected a superior product from Swissgear and did not anticipate having to keep the receipt to return the backpack. Copyright 2022 SWISSGEAR.com. Alternatively, you can make a return or exchange at any open CAA Store within the South Central Ontario club territory (exchanges by mail are not offered). Click here or visit https://rma.swissgear.ca to begin the return process. It rolls on dual spinner wheels that improve maneuverability, while its adjustable pull-out push/pull handle matches any heights, making the luggage a good fit for people of all sizes. That's really costumer service! (Pleasenote that aMy Victorinox profileis required). The pockets are also pretty convenient as well. Terrible customer service and inflated return shipping prices. If you do not know your order number, please visit the My Orders page in your online account. That's the plan! Replacement/repair of briefcase folios, suitcase divider flaps and interlining. SWISSGEAR Checklite Softside Large Checked Suitcase, undefined out of 5 stars with undefined reviews, Aluminum, push-button locking telescopic handle for easy pushing or pulling of luggage and liteweight top & side grab handles with integrated bottom handle for easy lifting and carrying, Eight 360-degree, multi-directional spinner wheels for maximum maneuverability, Expands for additional interior space with adjustable clothing tie-down straps the help prevent shifting of contents, Two front panel pockets with silver tone zippers and integrated ID tag, Large interior lid zippered mesh pocket, zippered internal packing pocket, and removable zippered wet pouch. If company feels that repair is not possible, a replacement can be given. In the course of normal handling, your Product may suffer abrasions, cuts, scratches, dents or soil, which are not a part of the warranty claim. however, not that i told them that i do not want this item, the order i wanted to cancel they told me i can return it. All Rights Reserved. It is now August 4 and STILL no replacement luggage. This label often has the manufacturer listed at the bottom or on the reverse side. You can contact through their social media pages. Sincerely yours, ****** **** ***** Angry And Upset Group III International Ltd. (Swiss Gear) Customer On Behalf Of Mrs. Helene *****, Your Customer /HPS Enclosures: Please See The Attachments For Pictures Of Your Negligent Swiss Gear Bag For Your Reference And Further Review. The backpack had a 3 year warranty on it, and so I contacted the company for a replacement, which I have still not received after several months. Can't decide on a gift? Damage cause by carrier is the responsibility of the carrier and must be claimed with that company at the time damage occurs. Products associated with hygiene including but not limited to: Worn or dirty items including clothing, hats, footwear, accessories and luggage. Victorinox Swiss Army Inc.1-800-243-4032 or by email at consumerinquiries@swissarmy.comMon - Fri 9 AM to 5 PM EST (excluding holidays). Please be prepared with a detailed description and photos of the damage or defect before contacting us. To force people to only use your site for returns and than charge an enormous, marked-up shipping cost to discourage returns. If you have any suggestions as to how I can further clear that up then I'd greatly appreciate it! Click the link below and find the information you need without submitting a support ticket. For the best experience on our site, be sure to turn on Javascript in your browser. If the warranty applies, the customer will be provided a replacement product at Swiss Militarys expenses, including any cost required to ship a replacement product to the customer. I edited my post to state that they finally did honor their warranty and I shared the steps that got me there. The purchase of baggage insurance prior to your travel is also recommended. Thank you. Incidental & consequential damages, such as damage to, or loss of use or time or similar expenses. The Zipper As You Can See In The Pictures Came Right Off Of The Long Track And It Is Impossible To Fix On Our Own! In case of any electrical Appliances, any physical and /or electrical damage resulting from, but not limited to Accident/neglect, Misuse, Abuse, Malicious destruction, Ordinary wear and tear, Acts of nature. The backpack was the "SWISSGEAR 1900 SCANSMART LAPTOP BACKPACK" (Item Number: SA1900). (Optional) Include a photo to illustrate your review of Swiss Gear's contact information. The entire time they were handling and processing the claim, which was at least two weeks, they knew what my address was and that this claim was from the state of Hawaii. The Access Lock Combination Recovery Program allows you to register your lock combination at victorinox.com. If someone finds your lost Victorinox Travel Gear bag, they can simply call our customer service representative at the phone number provided. File all original receipts with their warranty cards/terms and any UPC bar codes or proofs of purchase, preferably in an acid-free archival envelope. Speed through TSA checkpoints without removing your laptop, Hand assembled in the historic town of Delemont, Switzerland, Checking "Remember Me" will let you access your shopping cart on this computer when you are logged out.

Sitemap 17