I went there Feb 10 for a simple procedure (affixing emblem letters, 4MATIC). Once again, thanks for the wonderful customer service that was provided to me. Thank you Jin. The dealership representatives verbally stated the vehicle we wanted was equipped with the options we requested, however, when reviewed in writing, the vehicle did not have the primary option we wanted, the 030 Performance Package. Thank you! We came in to see a Certified Pre-Owned E400 Cabriolet. Buying a car at South Bay Mercedes dealership was the most pleasant experience I ever had in my car buying project. Story short, after long argument he then checked the email correspondence and found our daughter confirmation thus agreed to "help" to forward the cancellation request to cancellation Dept. It was now 2:30 pm with no calm so I decided to just drive there and see what was going on. It was a very nice experience. One week later I returned with exact same problem. I was told my service advisor was Frank. Jackie is my advisor and is very knowledgeable and attentive to my concerns and makes sure I am satisfied. My representative was very knowledgeable and helpful. Natalie explained everything very clearly. I trust her expertise knowledge of my vehicle needs and feel comfortable with her suggestions. He is the best! Great JOB team. Fast service, quick responses, and provides alternative ride while your car is being serviced. He knows how to get your Benz in and out of the shop efficiently and keeps you informed as it progresses through any required repairs or services. Anait did everything in her power to get us the best deal in the shortest amount of time possible. Definitely commend! A true Professional. I will DEFINITELY be back, and will be recommending this dealership above all others. Went in for the appt, found out I had a new service person to work with.She was helpful and to the point. I was given a great deal for this discovery. AC/heat not functioning properly. . PS He trained me on all of the features (Distronic Plus, etc) very well We worked with Shari H. as the Costco buying service rep. at the dealership. The biggest, most obvious change is the infotainment system the same iPad Pro-sized tablet found in the new S-Class. Thanks Pablo for a job well done! Took care of everything within a few minutes. Im a happy customer & I always recommend this place to anyone who wants to come and buy a good quality new or used car. Representative Sonia Gonzales is ALWAYS helpful, friendly and professional. My car could have been stolen and nobody cared! Sam and Guillermo were awesome to work with they assured me of what I was getting and the process wasn?t long at all . Professional, knowledgeable and gets back to you with all your questions answered in a timely manner. Great experience every time I get my GLE serviced. Overall, customer service in Mercedes South Bay is amazing. Comparing the two cars, definitely happy to have got the GL, not that GLK is any bad, just that GL gives you the feel of a big truck but drives like a car. As part of purchase, bought the entertainment package and the DVD players arrived a few days later, dropped my GL and got a GLK as loaner. Took my SL63 in for an estimate. The service guy Paul B. is the best. buying one of the saved vehicles from your wish list a reality. Very happy with our experience. Amilcar was personally attentive in providing excellent service, Friendly and knowledgeable service advisor Very attentive and caring. Lee showed great professionalism when making the final deal. Promises a every level but absolutely no follow through. Service went really well and everyone was very nice during my appointment. Our experience with Hassan was no nonsense and straight forward. If Was provided service as well as a ride to/from home without any issues. Even the gift shop! I had to wait 40 minutes for them to find my car. The service was great , arrived to my appointment for service B at 10:15 and was out by 1:30. Don?t even know if they actually did the recall repair because of the experience. I thought in my mind, does this dealership even have cars in the inventory? When everything was said and done. Anait treated me like I was her only customer!! Only recommendation is to hire more finance personnel to speed the process of finance and/or purchasing. Hell no! It is a great experience. Perfect service, super professional , good timing, good car wash, I have been customer for over than 4 years in Mercedes of South Bay Thy do professional and thy never disappoint me My service advisor her name April always do great job and I trust what she said to do in my car Thnx for all of you guys. I'll definitely be back. You were truly a joy to work with and I wish you nothing but the best!! You may be able to find more information about this and similar content at piano.io, Solo Stoves Fire Pit 2.0 Has a Nifty Upgrade, Biolite's New Portable Power Solution Goes Solar. I did not like my experience at SB Mercedes. I just received a temporary Az tag. When they needed the car for more than a day to look at an issue, Brandi set me up with a loaner. He was trustworthy, genuine and felt more like a friend giving good advice, rather than a car salesman. nice loaner car, quick in and out the only problem is with the system update the car has been acting strange. I have always had interest in binary trading so I can invest for myself and my family, but I was scared of lost until i got convinced by seeing a lot of people giving testimonies about Mrs Patience Adamson, an expert binary trader. Collins is very helpful and awesome! I have to pay for the parts to replace a worn out metal to metal brake pad in less than 2 years and 22000 mileage. I my new car. "We'll slide you in in 5 more minutes" (1.5 hours passed before their "5" minutes had elasped). I had the best experience ever when I purchased my new car I was treated very well. There is no way I can recommend this dealership. I just recently got recall service&service advisor Amlicar was great, knowledgeable,kind& cool;)I like going there with my family, sales agent James is the best! Was on schedule without any difficulty. They knew we were with small kids; they did their best to accommodate that. In fact Mr Mina, in the end, said, this is not the end of a relationship but the start of one. Excellent experience with the entire team, especially Monika! I only gave four stars for facilities because they still haven?t brought back any snacks to the waiting area. I will say that April was nice but the Jackie Mohl Service Rep was not. I do appreciate you customer service and constant communication with your clients. Spoke with Rick, explained everything we wanted and what we had down and how much monthly we wanted. This dealership is a great place to buy a car from particularly because of the relationship each of the employees establish with their customers. Scott (Service Manager) was great. Due to work hour, i set 6pm appointment on Friday and he agreed that. Horrible experience that gave me the impression that I am a victim to a bunch of money hungry scavengers who were looking for every tiny detail to increase the cost of the service. Much appreciated ! I believe that they were hoping to wear us down so we would collapse with the F&I guy and buy something. I waited over 5 hours in the lobby to find out that my car will not be available to me until later that afternoon. Next day I called the lady and told the story and she said that she will look for the coupon in her office and let the a/c department know. If you had any concerns about MB of South Bay I hope this alleviated them for you and you choose them for your next purchase. Work was completed in a timely manner. Second- The repairs on my car were over priced for a simple for a A5 Service. Very professional and answered all of my questions and concerns. Frank Perri, my service advisor, again provided excellent service during my recent, urgent, visit to Mercedes South Bay. They're both doing incredible things over there, I genuinely was so excited to get to build on that mythos in this story.". He is extremely detailed and has your best interest for your vehicle at heart. Would you like us to send you price alerts? Yes they paid for it but it was an agonizing 3 weeks with a BRAND NEW car. They are hands down the best dealership I have ever worked with. Very poor experience. No return call. It was such a blessing to feel like I could trust my car there and that I was more than just a number or an invoice. Jackie promised us 20% of our services! Eventually someone asked if I had been helped and then the ball got rolling on my vehicle pickup. I might add that this dealership has a large inventory of new vehicles from which to chose. Thank you. My service provider was busy and was told I would get a call back. Most used cars will go as is but our used car was basically a new car, with some mileage. They are so nice, as I even went back to get pointers on my car!! Thank you. I am a little disappointed on the lack of follow-followup and my automatic start is still not set up for my vehicle, Frank was very nice. The man that directs your car to the service area was great, professional, friendly and knows what he's doing getting the cars moving and no cutting in line and helping direct you when it's time to leave so you don't hit any other expensive cars. If you are looking for a first class car buying experience call and ask for Anait. I accidently left my registration and insurance card on April Stewart's desk and didn't even realize I did so. The support team was great as well. I love my vehicle. After signing the paperwork I took the key and headed home once home. He was sincere and helpful which is critical when you are making a such expensive purchase. When the repair was almost completed. Naomi was very proficient and professional with a wonderful personality !! Best dealer in Los Angeles. Bottom line, there's no disputing that it's a ton of fun in the turns and capable of ripping through them faster than probably any SL in history besides the batshit SL65 Black Series of yore. One of them in particular was verbally rude, & also felt ignored for a while. Definitely recommend. certified TechXperts inspect every vehicle we offer for sale, so you There are a couple of reps that could learn from her. How does this change in attitude bear out in the real world? Thank you Aaron Rice for the best buying experience! I appreciated knowing what was going on with the car. The time for my car being serviced was good and efficient. He is highly recommended to friends and family. Also this last repair was for the same thing four times. AMG may be starting to go electric, but they haven't given up on the V8 yet, and the twin-turbo 4.0-liter unit in the SL-Class is a spectacular example of the breed. Dealership is very professional and timely with repairs. The transaction was smooth and transparent. Her manager, Luke was available and friendly answering any additional questions. They treated me like a "local" in handling my tire/wheel emergency when I was 110 miles from my home dealership. I reserved a loaner car and was in and out quickly and efficiently. This was my first car purchase and from what I've heard of others' experiences at car dealerships I tried to prepare myself for someone to try and hassle me on a car or price I didn't want. Servicing super cars can be expensive but it makes sense because I put my wife's GLS 450 truck and my everyday C Class AMG through extreme driving. I am in the process of contacting MBZ Corporate about this delaer, informing the media and possibly taking them to small claims court. He or she did not feel the need to speak with me and asked a Sales Director to speak with me. by giving you a no-haggle way to get the best possible price on your The Stevenson Family. The waiting room & bathroom is top notch clean, pretty, great air circulation, zen quiet energy and boy their chairs are super comfortable making my 3hr+ wait pleasant!! They also provided a lovely loaner vehicle for my use without any difficulty! This next part seems unbelievable, but she became a tour guide by driving through parts of the area showing me the beach and other nice areas of Los Angeles. The service was fine all work they done as required . A few hours later, I drove off the lot with a brand new C300. Eric Ordonez is my go-to sales guy who continuously makes my buying decisions easy. He was also kind enough to email me an invoice prior to my pickup. This is the fifth vehicle my family has purchased from this location! He will take care of you! I will definitely not be returning to this place to get my car serviced. One of the best car buying experience I?ve ever had. I waited a while but was told that Yohan did not call anyone to cover for him. Give detail explanation of work performed. she helped me look and wouldnt give me any price on any of them until i found one that i just had to take home. He has also written for sites like WhatCulture and Gaming Access Weekly (formerly Gamer Assault Weekly), and holds a degree in mass communication. I was not able to make an appointment before going to MB for service MB accepted my car for same day service with no notice . Thank you. Mr. Buntukampol in South Bay Mercedes Benz is a very nice and professional service advisor. He pointed out all the features of the used car and even after we signed on the dotted line, he still told us about the missing floor mats, which he would provide. Thank you South Bay Mercedes-Benz. I take the car in and ask for a rental and my advisor said that since it wasn?t a major service she could not approve a rental, knowing that it?s annual maintenance. Not only did he not give me the car I was promised for price he approved, but I ended up paying $25 more monthly for a more basic model! From the beginning this car has had software issues, and I have brought it in for service at least 5 times for software issues which cause the "check engine light" to go on, the electric engine to run loudly, and a red "turn off car immediately" message to appear. I would like to say that they are very honest and courteous and they give us the best deal then any other Mercedes-Benz dealer we are very happy that we got our car from them. Drop off was easy I was 30 minutes late from an appointment previously and called ahead of time to apologize. Hayes was absolutely knowledgeable, patient, accommodating through the entire process, he was great even beyond when I drove my GLA off the lot. Excellent!!! Charged to work not preformed and agreed. Come view inventory in our showroom. The Aston Martin Vantage roadster seems likely to be cross-shopped against the new SL, and perhaps even the occasional Ferrari Portofino M. And I wouldn't be shocked to see a few frumpled faces at Mercedes-Benz dealers trying to decide between the 2022 SL-Class and the remaining AMG GT Roadsters in stock, either. I would now consider myself a 'lifetime' customer. . We were resistance to sign the contract, but as Kelly convinced it can be easily cancelled later, then we signed it. We'll have this time-saving information on file when you visit the dealership. Brad in the service department was professional and on point. vehicle purchase. Right? The dealership would benefit greatly from buying their towels from Chemical Guys in Gardena which are the softest anywhere but I doubt they will nor listen to me. the sales Manager was also rude. This was fine with me since I didn?t have any appointments that day. When I first called Mr. Mina ? Thanks to Mercedes Benz of South Bay for helping us purchase our new GLC300. Sonia always have kept all my Mercedes Benz vehicles in tip top shape throughout 10 years of owning different models. In my car shopping process I was looking with six or seven dealerships and no one treated me as eel as him or as kindly! Its been a pleasure to work with her on my vehicles service needs. Still, buyers of six-figure sports cars generally aren't shopping around for the best value proposition; they're interested in whatever combination of style, comfort and speed suits their tastes best. We finalized the deal. I took it back to SBM and they acknowledged the light was on before I bought it and it was known by them. Have yet to have any problems with this dealer or adviser. They offered us no discount from sticker price. I have owned this car for 22 days. My experience was very pleasant and professional. No hassle at all, Customer Service is Superb. Great job. He was very nice and reassured me this is not how they do business. I highly recommend requesting her when looking for your next vehicle! Yep. I have been working with Michael Amos. That was an AMG GLE53 Coupe 2021 Black fyi. Customer service Rep Frank is very quick and helpful. I live over 80 miles away from Mercedes-Benz of South Bay and I would easily make the trip again if i ever needed anything from them, Rahi was great kind courteous explained all options quick turnaround got my car back same day. It was my first time working with Scott. Amilcar, the service rep, did the best he could in helping me with my 2020 GLC350e. He made me feel like family and took care of me and my needs for a new car. The car has had multiple problems that we have had to fix with this dealership and we've wasted thousands of dollars as a result. I took it in and thinking it was going to cost a arm & leg for it. On August 28, 2021 just one day after we purchased the car and signed the contract - even when the car had not been delivered - we decided to cancel the Protection Plus contract and informed Kelly as well as Memo via emails and phone calls. Service technician seems not knowledgeable enough! Knowledgeable, professional and courteous. They made my birthday VERY SPECIAL with the purchase of my new 2022!!! I was contacted to pick up my car in a timely manner. They had the complete service history of the car that he walked us through. most setting changed. Marc was the best! I own a service based business so I appreciate good customer service, they did not disappoint. Service person's yell at you like I serve only one person at a time, and kicking the stuff around at the driveway. He was very accommodating, helpful, very professional all the way. My Service Advisor April is amazing. My next car Will. They made the whole process easy, fast, and pleasurable. I was told they had no loaner cars, so I had to rent one from the onsite rental company. Thats important to me. Service Rep never once initiated a call to update me. For me, buying a used vehicle was risky business as you never know how the original owner treated the vehicle. Clients are happy & satisfaction is guaranteed. Naomi was professional and friendly. Rarely answers her phone, was never there when I dropped the car off in the past or picked it back up (shes always at lunch and I had follow up repeatedly just to get information). NOT be a Mercedes Benz Not after this Bad Experience My Car could have been stolen!!!! The service advisor was rude. I WILL NEVER BUY A CAR FROM SOUTH BAY BENZ EVER AGAIN. This is definitely too long. Morris Palmore is a sales superstar and was with us every step is the sales process. I didnt have an appointment or anything, but still was greeted and treated like I was family, and boy did they help me get the car I wanted in a short amount of time! Service work was completed as scheduled . My MBEnZ GLE is 2018 with 22000 plus mileage. Thank you for service Im happy to brought my Mercedez last December 15,2020 regarding my recall airbag but now went Im start my car ,I ll cant start but showing on the monitor?airbag SRS Malfunction Service required: and beside Ill spend 1300.00 for break pad / some linking parts and engine oil ,,, Im so sad because Ill thought gonna be alright I love my Mercedes Benz . Delivered and repaired on time with thoughtful car wash. Thank you to Aly, Monika and Ty. First time they assured me it was resolved. They were very polite and attentive. Aly is very honest and professional, a pleasure to deal with, when I'm ready for my next Mercedes I will definitely come back too see Aly in sales . SBMB does a great job at keeping their customers happy and feeling comfortable. Salesman went to confirm deal with David. I appreciate the excellent customer service and professionalism by the entire staff. He always answered me with "I don't know". Not only they did not pressure me in buying a car and do the typical salesman pitch, they gave me the liberty and the time to look at each car as I wanted. When I was done purchasing the car I went over to my SUV and realized that they hadn't vacuum the inside or even dust off the interior. Your Customer Care Rep. Brad Parker is great. I recommend this place for purchasing a vehicle to anyone who wants to experience professionalism . Turns out the car was outside and ready and my service provider clocked out and left for the day. Why i went there for no appointment.
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