high sierra zipper repair

{9`nG:DG (Jx$I&rR +/`>6#J*e5r'}BEc2ad_Gcrd5 Enter Your Email for Exclusive Insider Alerts: High Sierra : Icon - Wheeled Laptop Backpack, High Sierra Freewheel - Wheeled Backpack - Black. - If the Product is to be replaced and the Product is no longer available, High Sierra will substitute a comparable High Sierra product. Is your mailbox close enough for your High Sierra bag service? Shoulder High Sierra are closest to tote High Sierra with a few key differences. All posts must be flaired "Travel" or "Wilderness", Press J to jump to the feed. Oh well! At this point I had just been so pissed I gave up. Kinda non-sequiter but your story brought this to mindI have been traveling/hiking with the same Lowe Alpine pack for almost 20 years now. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Third-party web sites cannot read the cookie of another site. - High Sierra requires that you use only an approved High Sierra service centre ("Service Centre") for warranty repairs. In Internet Explorer, click Tools > Internet Options > Privacy and verify you are on Medium or Medium High setting. He then reiterated that he needs the pack as payment for his time and labor and then he can request a new one from High Sierra which should get to me in 6-8 weeks. We inspect your bag or tote for repairs and send you a High Sierral report. Use the form below to view your ticket status. You are entitled to a replacement or refund for a major failure (as determined by a High Sierra Authorised Repair Agent) and for compensation for any other reasonably foreseeable loss or damage. My kids still wanted the backpacks so I waited until it went on sale. It also instructed me to pick several colors of a replacement backpack that they would send me (in case some colors were out of stock).I did all that High Sierra requested on that same day, and replied back with the photos of the destroyed backpack and my color choices for the warranty replacement.They NEVER replied back. Initially I was quite impressed -- it seemed well-built and was astonishingly comfortable. I worked with our front desk to open the system and manually go through each package to confirm it wasn't misdelivered before reaching out. This is a highly recommended non-toxic leather cleaner for your High Sierra bag, tote, should bag etc if its made from leather and is a bit dirty. However, this does not impact our reviews and comparisons. Xf^|5QJL$O$j.U3"GeMQcgg]cE[E/TYsX&ure\|JIx#ue9g^ C+T19M9%CB\>mVb 6 B$XVNLoBDmz(Ud(*/QV8QrGaf# cqF-z^lk0C^j1FnM|DhUW^POWC^a*iW3Z_$h Y;RQ{9:ee#Q%[e-]xdF. On your approval we get your bag looking like new and then send them straight back to your house. - You are responsible for all costs of getting the Product to any such Service Centre including, but not limited to, the cost of packaging, shipping and applicable taxes. - Repairs performed by anyone other than an Authorised Repair Agent will void this warranty. Tried a third time and finally a woman picks up. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. High Sierra leather bag repair, dying or refinishing: $20+, Ship us your bag or request our bag Shipping Kit (includes box, padding, service form & Pre-Paid shipping label to our workshop). I contacted them (they have a lifetime warranty policy) in early May 2021 via their website. 3 0 obj Please keep your receipt as proof of purchase as this will authenticate this product warranty. <> Seems they've given up on that. It arrives on your doorstep in just a few days. It also works on any color leather including black, white, brown, red and yellow. (Notify me if this item becomes available). If you want some ideas wed recommend, checkout out the products below. Upon further inspection, I noticed that one of the pieces of back-padding was not properly attached and kind of dangling a little (only held in place by the surrounding fabric, but all the other pads were held firmly against the frame-sheet). If you have a High Sierra bag with leather that is dry, cracking or just looking a little tired then the best cure is a good quality leather conditioner to make it soft and look and feel like new leather again. Unfortunately, High Sierra has likely lost a customer over a $30 item. With this design, the most common types of repairs we see are repairing worn parts around the handles, bag seams or attachments. Place completed form in the box when shipping to our location. I got a good deal on it, but it normally retails for about $125, so while it is not expensive by any means, you do expect some decency for a bag over a hundred bucks. I sent an email to High Sierra support on November 14th. They have no straps or handles attached to them which makes them smaller, more streamlined and less bulky than more traditional High Sierra. endobj You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. A subreddit for traveling backpacking and wilderness backpacking, not restricted to one or the other. Note: Your browser must be able to support cookies in order to place an order on this site. I got it from Jet.com and a few days later it comes in the mail. BBB is here to help. Repairing bag or tote stitching is often around $25-$35 while other services like repairing buckles or ordering clasps for a High Sierras may cost more depending on the cost of the part from your manufacturer. Wow -- well I guess consider yourself a winner while it lasted! If a bag has been used for a long time, over filled or filled with heavy items it can be common for the seams to start to separate or in a worst case scenario completely give way and make the bag unusable. Let us know what bag or clutch service you need via our contact form and well send you an estimate via email. Once received, the repairs are completed within 10-14 days. The usual bag repair timeline is 2-4 weeks including our return shipping time. You can pack your bag up, apply our prepaid shipping label and send your bag back to us. The saving grace in this whole experience was that I called Jet.com (about a week past their 30-day return policy) and explained the situation and they actually credited back the entire purchase and said to keep the bag. Additionally, adding the strap begins to bring in the usual issues with strap separation or breaking, broken clips or clasps or staining or tears. Osprey, Darn Tough, Nemo, OR You don't have to sit around with buyer's remorse when you know that a company stands behind their products. Press question mark to learn the rest of the keyboard shortcuts. - The duration of the warranty is stated on the warranty card inside the Product and/or in the list of Product features on our website. Depending on the type of seam we can usually repair it using the original construction methods to get it back to looking and holding your items just like new. Additionally, a shoulder bag is much more likely to have different storage options inside like different pockets, zippered pouches or organizers. Not to disagree that High Sierra sucks here, they clearly do but is there a reason you didn't contact the retailer you purchased from and see what they would offer? First off Im sorry for your experience with them. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Did your favorite High Sierra tote get damaged? In the end it was ok, but I was basically left with 5 hours of wasted time and a defective pack that I'm not sure what to do with lol! Once Its finished, we send your bag straight back to your house. I never received an alert regarding the delivery of the package. Well guide you through the process. 1 0 obj - The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. BBB Business Profiles generally cover a three-year reporting period. So disappointed, I searched for a corporate phone number and none found. It was about five weeks in before I loaded it up and noticed the issues and didn't want to bother Jet with it and saw that High Sierra has a 1-year warranty, so I went that route. This is always my first call because very often they will want to make it right since it's a reflection on their company and after all it would be a simple exchange for them then they deal with the maker or write it off. Any chance it was counterfeit? However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Retailers, however, especially the ones that can see the thousands in prior purchases I have made, bend over backwards for me. I live in an apartment building and we utilize the Parcel Pending Package Concierge System. I followed up via email on November 20th and they said there was no update. I told him he was three hours away and he said to just ship it. The most common repairs needed on a High Sierra shoulder bag are repairs to zippers, straps as well as staining or tears. Chatted on 1/25/20 to be told it was too late to dispute the order, contact my credit card company and ***** to dispute. Additionally, like most other High Sierra they can often get stained, dirty or have small cracks in leather or tears from lots of use. Five hours later I get a call and he says. - Manufacturing specifications are subject to change without notice. <> The back of the satchel folds over like a messenger bag to create a closing lid. In the July 1 email, I warned them that I would be pursuing a BBB complaint if they didn't reply, which they did not.I would like the replacement backpack as promised. I purchased 2 backpacks for my kids beginning of January 2020. But Jet still agreed to take care of me after that timeframe. This product is powerHigh Sierra yet free of any chemicals that could harm your bag. Need a new clasp or seam stitched? % You dont have to scrub or rub. Some High Sierra styles will have some interior smaller pockets or zippered pockets. The average bag repair costs about $45 dollars. xZ[J~iC?q|AfY a&"wv!4Tj_}z'= KJPq@T7! This number allows you to keep a shopping cart and to stay logged in to the site while you place your order. There was -- Jet.com has a 30-day return policy. We are an authorized warranty repair facility for: Please print and fill out the Mail-In Repair form. Depending on the bag or the style steams and held together in a number of ways from stitching them to gluing them or some combination. - Labour charges and damages attributable to work performed by anyone other than an Authorised Repair Agent at a Service Centre are not covered by this warranty. Well get it in a few days. - To the extent permitted by applicable law, any implied warranties are hereby excluded. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. As a matter of policy, BBB does not endorse any product, service or business. stream Sometimes the zipper pull will come off or the zipper itself and actually break off. I called their customer service number (which was kind of a pain to find), and no one picks up. WE SERVICE ALL BAGS, BRANDS, GOLF BAGS, INSTRUMENT CASES & MORE. I ordered the Deluxe Single Ski Bag (SKU: ********** in Shine Blue/Lapis. I received an email back on November 16th confirming the claim investigation. Jet seems kinda sketch. Then he tells me I'm going to have to bring it in. - Incidental and consequential damages are expressly disclaimed. - For warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. I explain the problem to her and she says, "Well we don't repair our items directly, so you'll have to connect with one of our authorized repair shops." A High Sierra clutch is traditionally a small handbag that is small enough to easily be carried in one hand or by tucking it under your arm. She then tells me that instead, I can drive to the nearest Samsonite store (who is affiliated with High Sierra) about an hour away and THEY will ship it for me for free. A week or so later, I noticed that one of the sleeping pad straps was sewn completely differently than the other. I try to buy as much as I can from Jet now to make up for it. ComplaintsComplaints for High Sierra Sport CompanyWholesale LuggageView Business profile. High Sierra products are rigorously tested to ensure that the travel products you trust meet stringent standards. Turns out the closest one was almost 3 hours away, so I called them and this guy picks up and I explain everything to him. I chatted again on 2/5/20 and obtained a number to be told again its too bad and nothing can be done since it is past the 7 days dispute timeframe. We call you with any repair over $25 for your approval. Yes, I understand it was a cheap product to begin with and I was not expecting Osprey-quality service, but at the very least I expected some help from them for a >$100 defective item. If you are a bit of a minimalist and like the High Sierra clutch concept of a smaller or medium sized bag to carry just the essentials, but also want to keep you hands free you may be a big fan of the crossbody style bag that has a strap to wear securely across your shoulder. Usually the straps and seams hold up extremely well but in the case your messenger bag does need some seam repairs or straps reattached, that can usually be done! 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Customer Reviews are not used in the calculation of BBB Rating, of those, 2 complaints were closed in last 12 months. Yes, we can usually fix any issues with the seam on a High Sierra bag. I also submitted a claim on UPS.com on November 14th, which was deemed a loss on November 15th. If you approve the costs, we get going ASAP. - Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. MSR, Thermarest, Arcteryx, Rab among the others you mentioned also have absolutely bomber warranties too. Its common for the zipper on any style of bag to break or become sticky or hard to use with age. I received a reply on May 10 (*****). It says it was delivered on November 12th, although I did not receive the item. Its designed to remove dirt, oil, and tough stains gently because the formula can be applied by simply rubbing. Any such repair or replacement will be at High Sierra's expense, including any costs required to return the repaired or replacement product to you. If a seam on a High Sierra has split, broken or blown out, can it be fixed? Eyelet replaced? Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Favorite Fix offers service for all of them. It is so much about retailers now it is real sad. So no need to worry what color your High Sierra bag is, this leather cleaner is a great choice. We try our best to keep things fair and balanced, in order to help you make the best choice for you. - Do not send your Product directly to High Sierra, as this will likely delay the repair. As with any leather care products remember to always test it in a discreet area before conditioning your High Sierra bag. So apparently, High Sierra does NOT pay these authorized repair shops. As an Amazon Associate, I earn from qualifying purchases. And in a majority of cases you will never even know that the seam has been replaced. It instructed me to destroy the backpack in a certain way, and to send photos of the destroyed backpack. Yeah, I mean I didn't expect anything amazing from them, but it just baffles me how little they cared -- I really thought two manufacturing defects would freak them out. If the repair price is right, well coordinate your shipping and get it to our Denver based workshop ASAP. I asked them to send me a shipping label to send to the repair shop and they said they do not offer that. I doubt it, but Jet is just a re-seller, it was full-filled by eBags. A few weeks later, a new pack was shipped to me along with a $10 rebate on a future pack purchase for the inconvenience. I told him I will call him back and get back on the phone with High Sierra and told them what's happened so far. At this point I just said I'll think about it. - This warranty is global and you may have your Product repaired at any Service Centre in the world. Keep in mind that we may receive commissions when you click our links and make purchases. We will contact consumer directly to resolve. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. It was lost luggage for about 36 hours last summer and I can't imagine what would happen if I ever lost my big purple monster. Had many issues applying the discount code and I was told there is nothing they can do via chat. Well inspect your bag and give you the final price (This is almost always within a few dollars of your estimate). endobj We use manufacturer quality materials or better plus top quality customer service, shipping and experience. Wed recommend you use a high quality cleaning and conditioning product and make sure to test it in a small, unseen or discreet area before doing your whole High Sierra bag. If Osprey had done this, they would have gone above and beyond to keep me happy! Let us know what kind of bag repair service your favorite item needs: We can help you with ANY kind of bag, but we primarily specialize in helping care for: Looking for High Sierra bag repair near me? Our High Sierra craftsmen are artisans with decades of experience who have seen it all and can handle any repair or refurbishment of your bag, handbag or bag needs. You will usually find satchels made from leather as well. Customer service will contact consumer directly. Tried again and it goes to voicemail again. - Damages to the product that are the result of misuse or the actions of others. I called High Sierra on November 15th to follow-up on my email and provide additional information on the UPS claim - they started a claim and said I would hear back in three to five business days. 9$#\HL{f>@[RUlTN`|?GFd#b ]/TcnZPi`W`o9E?l:wR}9 Uc[nf;#fJ26=-FO"1!8t z&RcWkI5Ol$*76F\6! !e#pVHE(ar)B\UB+|v|;TPY1; @k9lR#J./ed_3|v\)07%,/xGy 1[]Q 2X\W[ I have called in on warranties several times, a few right out of the box (a fishing reel I offered to repair myself rather than return in just the past few weeks, direct from box), and do not get good responses. In particular people often need to repair the linings or interiors of the bag that have been damaged by carrying many different things or stained. Wow, High Sierra must have really gone to shit. I was a little disappointed with such bad quality control to find TWO manufacturing defects right out of the box, but I figured that it wouldn't be such a huge deal since it was so clearly an error in the factory and getting a replacement shouldn't be hard. This will help moisturize any type of leather bag and get it back to looking like new. I've purchased a few bags from them over the years (school backpack, not camping), and did a warranty request one or two times. <>>> - The warranty provided herein is limited to the value of the Product. %PDF-1.5 There is no personal information stored in the cookie. We service all 50 States as well as Puerto Rico and the U.S. Virgin Islands via USPS mailing. What they do instead is allow these shops to keep the defective product for material and parts in exchange for their labor. I have a plethora of packs from Mystery Ranch, Osprey, ULA, etc. Basically leaves me thinking I can only buy big stuff from Amazon and Bass Pro Shops. 4 0 obj As long as you have access to a USPS mailbox or store you can use Favorite Fix to get that favorite accessory fixed. One strap was sewn about 6" from the center point of the pack, and the other strap was sewn less than 1" from the center. So you will tend to find them in sizes that easily carry 8.5 x 11 paper or standard laptop sizes. With a clutch not having any handles or straps the most common repair needs are often around cleaning, removing stains or fixing patches of wear or fraying seems. Once we have received your bag, our master craftsman will do a complete inspection and share the details with you. Thanks for reading! The smaller design obviously limits carrying ability so they are often used for more formal evening occasions where you may only need to carry a few critical items. Well send you a box and prepaid return shipping label. The retractable handle provides easy maneuverability when extended out from the pack, and stores neatly inside when not in use. Your exact cost will depend on the type of work needed which could range from simple stitch repair to complete refurbishment which includes leather work, buckles and cleaning. It sucks that you had this experience, op. Jet.com was extremely nice about it and apologized profusely, and I feel that they went way out of their way to keep me happy, but I do feel bad that they took a loss due to lack of ethics and quality from one of their product manufacturers. endobj First off, I am well aware that High Sierra is not a top-notch brand. Additionally repairs for satchel High Sierra may include repairing or replacing their straps, tending to worn or split seams and replacing any broken buckles. Locks in place in both the fully extended and stored positions for secure traveling. I followed-up via phone on December 2nd and after a 30 minute call, there is still no update. Please note that you are responsible for all costs of getting the Product to any such Service Centre including, but not limited to, the cost of packaging, shipping and applicable taxes. The range depends on exactly what service your bag needs and whether we need to order any special parts like a High Sierra buckle or High Sierra clasp for replacement. BBB Business Profiles may not be reproduced for sales or promotional purposes.

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