Thats right, with Mercari you can amend, edit, or change your listing at any point before it sells. I have been trying to contact Mercari phone numbers but no way to speak to an agent. Mercari looked at the situation with 15 total reps probably and not one of them. The package was scanned and receipt given to me by an authorized *** shipping partner (which I previously provided) which is ******* store **************************************************. the next series of events is so baffling 1. the buyer said he wanted to return the item 24 hours after he received it. In this case, the consumer's order was determined to be ineligible for Shipping Protection coverage as the shipping label was not scanned. Apparently the rep doesn't understand same model, different finish. Again, I contacted them. I requested a refund of the shipping fees of $11.50 and they say the seller must issue that. International Association of Better Business Bureaus. Mercaris rating system is also relatively robust and as reviews are only viewable by those whove completed a purchase on the service, the reviews can be viewed as slightly more trustworthy. I can't get any resolution with Mercari and no way to get in touch with them! After thorough review of the consumer's inquiry, it looks like we have provided the correct information and resolution at this time. I tested two- the rest stuck to a magnet like no tomorrow. Whos paying taxes on it? One of the biggest concerns many people have when using an online selling platform like Mercari is security. Since Mercari is a peer-to-peer selling platform, we rely on tracking to confirm the location of an order. First time using this site (since Google relentlessly pushes it for some reason). Nothing else should even matter when I tell them I was scammed. Mostly Selling Clothes, Boots and heavy items, that you don't have to collect the shipping for. This gives you an indication of whether the item is popular or not and can allow you to tweak your listing if necessary. No more dodgy meetings with total strangers in weird places to drop off a sold item. Sellers beware of these thieves that call themselves Mercari! I paid for an item , and was sent a totally different item as what was listed. While other services promote contactless sales, they dont enforce it. Just be aware that with direct deposit the money can take a few business days to materialise in your bank account. about 2 hours after I sold the card the buyer reached out to me asking to cancel the transaction because he thought the card was fake. The area that is supposed to 14k turned tarnished as well. They showed no invoice from usps and blocked me from communicating with them. Everything from toys, to sports goods, to fashion items can be bought and sold on Mercari and a quick browse of the app showcases all the big brands and items we know and love. After review, we confirmed that the above mentioned order was confirmed delivered by the carrier on 6/30/2022. Look at their shoddy performance reviews from thousands of customers just like myself! (The consumer indicated he/she DID NOT accept the response from the business.) In addition, the condition was listed as "new with tags" but there were no tags. 74 0 obj <> endobj Yes they have my money and won't direct deposit..and i have emailed them with not anawer. Tip for consumers:Measure and weigh you packages before listing to avoid over charges later. If you cannot provide the requested information or documentation, then your account may be suspended or closed and any transactions you have made may be frozen. As such, the transaction was completed and payment released to the seller. I want to use mercari and if there was some violation that happened without my knowing, please bring it to my attention so I can resolve it and ensure anything of the sort never happens again. %PDF-1.6 % Mercari handles all financial transactions! Mercari U.S. is focused on casual sellers (versus power sellers); therefore, wed like to attract sellers from all marketplaces/platforms, he said. Mercari held onto $565 for several weeks. I cannot find such "form" and I have repeatedly requested in emails to have my account close, delete, cancelled. We spoke briefly in the previous section about how items are sold on Mercari, but lets look at the process in greater detail. Mercari- a place where you can find just about anything you can think of. So now I'll have to reship the item at my expense to my daughter. I speculate that you will realize that any mark against my account was a completely fixable mistake, and the mistakes I made as a high schooler are now lessons to me. i am requesting my remaining balance as it is unlawful for them to hold it. Rude, rude, rude. The posting of items is one of the more pleasing parts of the Mercari app and the ease by which you can use the service is up there with the best of its competitors. Signed, Mercari Customer Experience. They also have non-prism downtown which is shiny. I do NOT want this resolved with that horrible response they have. It would also be better if I was able to promote my items without lowering the price. Who knew what happened at the last step or complaint knew what was going on or contacted me again. Will be contacting my bank. Mercari's return policies seem designed to make you exasperated and frustrated. Its Instant Pay feature will help it attract sellers who want to make quick cash. Others may want to as well. i'm so pissed i have emailed them so many times!! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 426th among Marketplace sites. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Signed, Mercari Customer Experience. Of course, its easy to doctor photos or take them from an items good side but the ability to get a good view of the things you are buying is reassuring. The others didn't even pass a magnet test. I don't think so. Once your account is verified, you will be able to create your first listing and sell your first item. I can appreciate how hard. Then theres the limitation on what can and cant be sold on the service. How the seller rates their buyers tells you a lot about what kind of person you're dealing with. But lets be honest, many of these features are expected on a buying and selling platform. I been fighting with them back-and-forth and they told me to reach out to my local post office, which I did and my local post office said that my normal carrier was out of town and that they did miss deliver the package due to a different carrier and they tried to find it but they couldn't find it, so they marked it as lost and they sent me an email to send back to the company so I can get a refund and now Mercari is refusing to give me a refund or even store credit and I have reached out to them several times with no resolution. Rug was stained and filthy beyond repair (hired professional rug cleaner nothing they could do). 3 days later i ended up in the hospital for a very longtime. Use LoopiaWHOIS to view the domain holder's public information. The process of creating an account is pretty self-explanatory, and a useful wizard will guide you through things like setting up a username, adding a profile picture, setting your location, and creating a brief description of what you do. They are not faking those cards when they are fake. Books are media mail and have a much cheaper shipping rate. This company is a bunch of thieves though. DO NOT USE mercari please. (The consumer indicated he/she ACCEPTED the response from the business.) i 2 have been scammed. Provide me with a tracking number. I sure hope a class action lawsuit is eventually brought against them! Save your time and money and shop Amazon or anywhere but here. 7. Now taking the fact that they made me take the return and the card was soaked in cat piss and is completely ruined and they don't care. I made sure he wasn't going to play any games and then mailed the card. I've been selling on Mercari for years now with more than $300 5-star reviews but I'll be absolutely taking my sales somewhere else. One item was received without damage. I know what the perfume is supposed to smell like. When orders are confirmed as delivered by a carrier but a buyer has issues locating their package, it is Mercari's policy to have the buyer work with the carrier to locate their missing package. It's like I'm talking to someone who knows nothing about the case and comes up with another reason why the case is closed. Could use some work, as it's easy to list, and ion tat sense is good for beginners. Where does that leave me???? They said no the case closed. Mercari.com is a reselling website and its motto is: we don't care about buyers or sellers, Poor Response to Question on Shipping Charge, THEY WILL NOT PROTECT BUYER FROM SELLER SCAM, Rip off Purchase, Poor Business Practices and poor customer service. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. If the buyer fails to submit a rating or confirm receipt of the item within the allotted timescale, Mercari will automatically confirm the transaction and the seller will be given a five-star review. Mercari competes with a low selling fee and easy listing process (it says most items can be listed in about three minutes). BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This is a horrible company to allow this. The item showed "fee shipping" in blinking text. Every was smooth until it said delivered but I never received the item. Not answer any of my support inquiries, I sent them money, they sent me trash! I was banned for no reason and no explanation. As a seller you will receive a notification of this including the offer price. We advise the consumer to continue working with the Help Center agents for a resolution to their issue. The card is not supposed to be shiny. I was away for a long weekend. The NFL NBA card market is especially when it comes to authentications, but they cited with someone who had already canceled and repurchased and questioned the authenticity and then accepted it twice. If the consumer has documentation from the carrier showing that the item in question was indeed refused and returned back to the seller, we urge the consumer to reach out to us here at Mercari again so we can take another look at this. As the tracking for this order confirms delivery to the address provided by the consumer at time of purchase, payment was released to the seller and the transaction was completed. Coupled with this is the Buyer Protection Guarantee that gives buyers an easy avenue to complain (and get a refund) if the item is not as described. These weren't even gold filled- pure costume junk and the seller lied outright about them having been tested. At that time, I had many school activities and commitments to maintain, and keeping my Mercari seller account in good health was not at the forefront of my mind, which is likely the same for any other normal kid who uses the platform. Worst experience for a new customer ever! At the end of the day, we all have a huge number of things we dont use around us in our homes that may be of value to other people. 2. Thanks. After calling the number from the website I was greeted with a pre-recorded message asking me to leave my name, number, email, address, and item ID as well as a brief summary of the issue. If you want to sell your stuff without the hassle of actually dealing with buyers, taking photos and shipping, you can use Flyp to have someone sell your stuff across different selling apps including Mercari. Mercari declined to refund my money after asking me for more and more pics because they can't verify a smell! She says maybe they were lost. Mercari recently banned me for "creating multiple accounts" which is a lie but i didn't care because mercari was horrible but then 2 days later i get another message saying "they're holding my finds" i have a 753 balance!! Tip for consumers:Buyer beware. Make sure to pay with credit cards that will protect you or just do not use this platform for any purchases. r After reviewing the consumer's case, it appears they were given the correct information. Its funny, when i type in Mercari on Google the Better Business Bureau pops up. She sent me 2 different size shoes one a size 5.5 and one size 8. Mercari sent my seller the wrong address label so now the package is coming to me instead of my daughter. They denied the return. (The consumer indicated he/she DID NOT accept the response from the business.) again i am requesting to withdraw my remaining balance ***$ approximately. Mercari, which has been downloaded about 45 million times in the United States and currently has 150,000 new listings every day, is typically used by people looking to declutter or make extra cash by offloading items they no longer need. For any additional details or follow-up, we advise the consumer to reach out to the Help Center again. This has been going round and round for days. Since messaging with that Mercari customer service agent, I can't get any answers to my questions. The pins were pure COSTUME even though the seller claimed to have tested them. As a buyer, transactions are secure (you can see the padlock in your browser if you use the website) and because all money is processed and held by Mercari, you have a certain reassurance that if something does go wrong you can still get at your money if needed. Unpacking the Social Innovation Strategies of Canadian Foundations, A Toyota Leader on Misunderstandings About the Toyota Production SystemLean Blog, The Unfounded Assumptions of the Amazon Fire Phone. Before we dissect the good (and bad) of Mercari, lets have a look at what Mercari actually is, how it works, and how the buying and selling experience fares against its competitors. I messaged the seller asking about return and the seller said sure, send it back no problem. Signed, Mercari Customer Experience. ComplaintsComplaints for Mercari, IncOnline RetailerView Business profile. I have sold quite a few products on the app and everything went smoothly for me. Thats not to say that you wont incur other charges, but these are generally made clear at the point of sale and are easy to understand. (The consumer indicated he/she DID NOT accept the response from the business.) The faster we all get paid! I explained that card is different and valued for much more than the one he purchased 5. I refused the package and they sent it back to the sender the problem is it has not arrived and they're telling me at the car he said I have the package I did not except the package the seller tells me to go to Mercari and my car tells me that since I excepted the package I do not get my money back I do not have the package the post office said they returned it so I need some help with these people please and thank you, I would like them to return my money if it all possible, After review, we confirmed that the above mentioned order was confirmed delivered by the carrier on 7/1/2022. Could use some work, ease of use for beginners, frustrating for veterans. If you follow their rules, which are that the pictures must be of the item. Very bad customer service and bad business practices. The money can be spent on your own Mercari purchases (and the app will try hard to get you to do this) or can be saved up and transferred to your bank account via instant pay or direct deposit methods. I never received an explanation that was anywhere near satisfactory and I am not going to stop here. Two of the pins were tested. When reading a buyer's rating of a seller, read the seller's rating of the buyer too. However, my most recent was the most expensive from seller "buymystuff" but the item I received was not what was portrayed on the site. Explained my side patiently waited for an answer. This is pure **. A noob look at the funding culture.. of coffee in Indonesia. Will never again use Mercari! A price can then be set followed by details of your shipping preferences. Another seller retaliated on me because I rated the transaction a 4. Wait for a Buyer to Show Interest in Your Item. Meanwhile I guess I should be enjoying $10 worth of costume junk that cost me $130. Our entire Terms of Service can be found in the link below: **************************** For any additional details or follow-up, we advise the consumer to email the Help Center for any assistance needed at contact ************* Signed, Mercari Customer Experience. Never buy a fragrance from Mercari. We advise the consumer to continue working with the Help Center agents for a resolution to their issue. Some items sell in minutes, some take a bit longer. If you don't submit a seller Rating within 3 days of receipt of the item, or if we can confirm delivery through the items tracking information, well assume the transaction was successful and release payment to your seller. Then theres the risk of bank details being stolen and identity fraud. My account username is ***************************************************. Are you the owner of the domain and want to get started? Good question. She claimed to feel bad. It was gross. I read Mercari's Terms on shipping protection and I did everything I am expected to do as the seller. Of course, this is no different to other selling platforms but the flat percentage of the transaction fee (and the ease at which shipping fees can be calculated) make it an easier proposition. After reviewing the Mercari account associated with this consumer's email address, we show that it has been removed from the platform for violating our Terms of Service. 11. The card is not fake. Beware of selling on Mercari-- they will steal from you then block you if you raise questions and want proof of their accounting. 10 Ways You Can Reduce Your Carbon Footprint While Travelling, Mercari expert to sell your stuff for you. I decided to wear the bracelet and it was black. I think she told me this new show would take awhile so I miss the return date anyway Mercari is just like oh well too bad you missed the date. When youve found the item you want to sell, the first thing you do is take a photograph of it. (The consumer indicated he/she DID NOT accept the response from the business.) They also say in their rules on their website there are no returns. Signed, Mercari Customer Experience. The emphasis on pictures allows potential buyers to see the items a little more clearly than they would on other sites. *****. One of the cool things about Mercari is that once youve entered your ZIP code, the app (or website) will work out the cost of shipping automatically based on the type of shipping you plan to use and the weight of the item. I can't be expected to then make sure *** does their part by scanning packages in! Bought two pampered chef products from different sellers. After clicking the button, you will be guided through the list an item wizard which will initially ask you to upload a picture (or pictures) of the item. You really can't make much money and the people that do are probably thieves themselves just buying things cheaply at thrift stores or getting them free from FB marketplace. Protect your company name, brands and ideas as domains at one of the largest domain providers in Scandinavia. The worst. A Travel Nurses Bucket List: Seattle Edition. Although, as with other platforms of a similar ilk, addresses are shared during the shipping process increasing the risk of things like identity theft. Sunday night I come home, retrieve the item and it is missing a nose pad. If you receive no product or damaged YOU CANNOT Leave a review. Signed, Mercari Customer Experience. Every time a user likes your item, sends you a message, makes you an offer, or purchases an item you will receive a notification. Uber and Lyft made instant payments table stakes for U.S. drivers; were extending that to casual sellers. This is totally a scam. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Any issues with purchases have been resolved promptly by, I want to place a "buyer beware" on this seller and report there is NO tele, Users are Vindictive, and Mercari doesn't care. My complaint is not with the sellers it is with Mercari itself. We here at Mercari consider acid testing as a form of altering/tampering the condition of the item. They assured me that this mistake would not be made again. Save your time and money. Stay away from this site or you could lose everything you paid. The acid test is an acceptable method to test if something is gold. Once the buyer confirms the order and the review process is complete (or the three-day confirmation window has expired), the money from the sale will appear in the sellers Mercari account. Products used:attempted return of a tote bag. While I was waiting to receive my card, Mercari agreed and said they had no doubt that the car was authentic. Since this is the case, we would not be able to approve the consumer's return request for this transaction. At that time, I was only in high school and Mercari was a side hustle that I utilized to make extra money and sell various items. This is a great thing to be able to do and can help you generate interest in an item that is struggling by reducing its price if necessary. Do you actually receive the items or is it a scam. Bradford Williams, Mercaris head of communications, told TechCrunch in an email that the new feature is a first for peer-to-peer selling apps. The buyer had already paid $4.80 shipping. The fast and easy way to sell or buy almost anything. Mercari asked for more photos, so sent couple more. They also have shipping charges that KEEP going higher and higher. When attempting to contact Mercari there was no easy means by which to contact them for a refund or next steps. How, long does it take to sell a item on mercari? I bought Balenciaga shoes for $676.00 and the seller sent empty box. Customer service is full of bots and I can not open anymore inquiries to have this resolved. Signed, Mercari Customer Experience. I sent them multiple e-mails, pictures, (there is no number to call) and just reiterated their "policy", and left me with no recourse. The item got lost in transit and Mercari is refusing to cover me under their sellers shipping protection lying that my weight was incorrect. I said the girl told me not to and I have all these messages to show you she said keep it. I had no package and they do not want to give me my money back. It has been years since I have reached out to Mercari mostly because I stopped selling online, and my seller account was suspended. They have a gem mint 10 case and they're very easy to spot. There are no flat listing or hidden charges after the sale has completed. No one wants to purchase what is said to be gold and be punished for actually TESTING it. I write this message asking for a second look at my account, for a competent Mercari employee to fully analyze my old seller account and weigh the risks of fully reinstating my seller account. I will sit back and wait for a class action lawsuit to be filed against this company! In regards to the consumer's purchase, the transaction was completed on 7/3/2022 after a rating was submitted from the consumer. Save yourself the nightmare! Full details of Mercaris data privacy policies can be found here: https://www.mercari.com/privacy/. No recourse at all. The seller sent me a totally different item as listed . I recieved a email from Mecari saying that the return was approved because the Item wasnt as listed. %%EOF I ordered a pair of custom shoes from a seller on here. Well guide you through the process. I got no clear explanation after providing receipts multiple times as requested. You just need to rate your seller in order for payment to be released. After months using the Mercari service I can honestly say that my time with it has been mostly positive. If you wish to use a Mercari prepaid label (including the $200 shipping insurance mentioned earlier), you will be given the option to Create Shipping Label in the app, on the website, or via the confirmation email you receive. They higher the shipping goes the LESS I sell because people can't afford the high cost of shipping. `{ HK $X$mB!bd L& After all the details are filled out (including things like condition, size, etc) you can print out a Mercari shipping label if you want which will include $200 of transit insurance for if the item is lost or goes missing during the shipping process. I then called *** and they tell me that Mercari can file a lost package investigation as the label was purchased by Mercari. BBB is here to help. I went against my better judgement but allowed him to cancel the transaction. Read more at loopia.com/loopiadns . Once the buyer receives the item, they will have three days to confirm receipt, accept the item as described, and rate the seller based on the interactions they have had with them. We here at Mercari consider acid testing as a form of altering/tampering the condition of the item. I sold an item (4 pillow covers) on 7/3/2022 with Mercari. Things like Smart Pricing is unique amongst its peers and allows you to have the price of an item vary based on its demand, making the selling process even easier and increase the chances of it selling. Services like eBay, OfferUp, Poshmark, and even Facebook Marketplace all offer a way to recycle your belongings by marketing them to other people. There are hundreds of different places, websites, and apps where you can sell your unwanted items online. They did resolve my issue quickly, but the wait was annoying. You have a horrible rating on this site, do you have any feedback to why? The Mercari website boasts of its great customer service and any issues you have during a sale can be brought to the attention of their customer service team via a form on the Mercari website or by calling the number on their contact page. WORST CUSTOMER SERVICE! He told me the card should be shiny. And, for this transaction I'll have to contest it with my credit card. does anyone know if they're will be a chance i can get my money back ? Mercari's terms of service doesn't state that you aren't allowed to use an authorized *** shipping partner/drop-off point. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. They do not care about the customer and will blow you off. Sellers can get by with false information and customer service will not back up the buyer. I fear identity theft in one seller that received all my info, I paid and then she immediately cancelled. hbbd```b``fo@$X D)`Dl&f ,>D&H}0"$ l-_d- @ @ To post a listing, all you need to do is click the large, orange sell button within the app or the (equally orange) Sell on Mercari button on the Mercari homepage. I will be first to sign up!! Mercari was founded in Japan, where it raised $1.1 billion in its initial public offering last year (Instant Pay will be available only in the U.S.). Hello fellow Mercari worker, I hope you are doing well and please consider the following case with deep understanding, and realize the actions when this case occurred were made by a foolish adolescent. I do think that there needs to be better customer service, especially for sellers. When a return is approved by Mercari, the item in question must be returned to the seller in order for a refund to be issued back to the buyer. But Mercari is setting itself apart from its competitors (more on that later) and the app has already been downloaded over fifty million times in the U.S. alone with over 350,000 new item listings each and every day. they suspended my account and don't want to transfer my funds ? It is a prism downtown. I did my part as a seller by dropping off the package to an authorized *** drop-off location and have my proof. I duly left the information and waited for a phone call. It said delivered on 06/30/22. Products used:None. Should the consumer have additional questions, they are welcome to contact us via the Help Center. No refund. Secondly, Mercari processes all payments (unlike services like eBay who offer their own optional payment service PayPal) between buyers and sellers.
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