plum guide trustpilot

We arrived as the temperatures were dropping in the UK, but the owners had obviously thought of this as the heating was on, so we walked into a lovely warm home. How to use Oyster Cards, Travelcards and 2-4-1 offers in London? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I would lose much of the deposit if I cancel. Location wise, we absolutely couldnt complain. For the most part, the types of properties that can be listed on Plum Guide are similar to those that can be listed on Airbnb. Honestly, it was hard to find much to fault with this apartment. Truly Plum Guide does not care, and embraces a lack of transparency to keep the properties booked. Since the COVID-19 pandemic began, Plum Guide has been working to expand its offerings and list more properties in rural areas, coastal areas, popular, ski destinations, and smaller cities. So the majority of Plum Guides properties are located in major international cities like London, Los Angeles, Paris, New York City, Rome, Barcelona, Lisbon, Berlin, Copenhagen, and Tel Aviv. Peer-to-peer rentals have their challenges, but I agree and think that Plum Guide does try to be more selective about the places it lists. We did finally find a home through airbnb at a much higher price than our original booking through Plum Guide but in not as desirable location. Woolwich: neighborhood character, safety, etc. It didnt have a TV (as it is not that sound proof), but it was a perfect place to sit before and after dinner. Anyway, on a more positive note, I hope that you are can now plan your trip again to London and I hope you are able to visit the UK soon! **Disclosure: As travel writers, we were invited to write this review by the Plum Guide who reimbursed us for our stays. You can leave a public review with TrustPilot. But that said, many other companies also offer flexible booking and cancelation policies as well. So in terms of the interface and the way it works, it should all feel pretty similar to other platforms you have used before. We had some issues verifying our credit card (a bank security issue) because we were in a rural area of France without wireless coverage and were not able to get the text for the verification code. So in this particular case, we didnt actually meet the host, which worked fine for us. I did find a really cute place and Im trying to decide between using this site or the VRBO one. I do think apartment rentals can be especially great for families traveling with kids as they give you the extra freedom and space. We were booking fairly last minute, several days before our trip. They have changed their policy this year to allow COVID-19 as a reason for cancelation even if it is against the cancelation policy of the host. The Plum Guide has better quality listings on average than we are used to seeing on some of the other peer-to-peer vacation rental sites. Like on many other sites, it has a Search as I move the map feature that uses Google maps technology. Hi Seana, Yes, I think curated marketplaces like Plum Guide are needed, even within the peer-to-peer market. Being a subscriber also makes you eligible to enter our monthly travel and photography giveaways! Some properties require approval by the host, but most are Instant Book properties, meaning that the booking should be confirmed shortly. ), Subscribe to our monthly Newsletter where we share our latest travel news and tips. On most of the Plum Guide listings they do have a section called Home Truths I think these points are influenced by the inspector visits and guest feedback so are important to pay attention to when booking. Our first experience booking with Plum Guide didnt actually go as smoothly as we had hoped. They gave us detailed information about finding and accessing the apartment, and we arranged our arrival time. Entertainment wise, the TV in the living room was definitely on the small side. The first was a city center apartment in Paris. I would say they pick well based from both experiences, luxury stays. So we are glad to see another vacation rental booking website in this space! Wow, I was really pleased to see this review. Very sorry to hear that you had a bad experience with the apartment you rented via Plum Guide. However, there are not too many budget-oriented places, with most of the listed properties falling in the mid to premium range. It also allows for communication between the host and guests, and has a dedicated customer support team to provide assistance to hosts and travelers. There are also no user ratings of any kind (e.g., 4 out of 5 stars). The biggest issue we had during our stay was lighting the stove. I think this is an area where the company will need to continue to improve, especially as it continues to grow. Nonetheless, I appreciate you writing this review and glad you had positive experiences for both your vacation rentals. However, these things didnt have any significant impact on our stay, but were things we noted in our feedback to the host that could be improved. Canadian health advisory said no essential travel due to the global Covid pandemic. Thank you for sharing your experience. Thanks for letting us know. So we got a message from our credit card saying it wasnt verified but then received a confirmation email from Plum Guide. I do agree that its tough not to be able to read other previous renters reviews since thats a huge deciding factor when I book a condo. We really loved this property during our short stay and it was a welcome getaway for us. In terms of layout, this was definitely one of the most unique properties weve ever stayed in. If you find a property you like, you just need to be logged into your account and then you can make the booking. Plum Guide does operate a 24/7 customer service chat (on their website) and are also available by telephone (there is a worldwide number and a USA specific one). We asked some questions about the property such as whether wood was included for the fire (it was) and agreed on an arrival time. I agree and do wish that the reviews for individual properties were public as reading the reviews can be very helpful. We find it useful to check a few ourselves before booking to compare options and prices. However, we chose, booked, and initially paid for our stays on our own. The lack of reviews definitely has its pros and cons, depending on your views of user reviews. We have booked dozens of vacation rentals across the world and are happy to try to help. Most of them have properties in Europe. Peppers Lonely Hearts Club Band album cover along with his former wife. The wonderful Eiffel Tower view, central location, and spacious well-decorated lounge were the things that really set this place apart from others we had stayed at in Paris. Plum Guide is not a replacement for Airbnb or Vrbo as it currently has only about 10,000 properties listed in a select number of destinations. Our first stay with Plum Guide was in an apartment in Paris. Allbirds Review: The Best Shoes for Travel? The company launched in 2016 and is based in London. Well share the details about our experience booking the apartment with Plum Guide, checking into the apartment in Paris, and our actual experience spending three days in the apartment. Copyright 2013 - 2022. Sorry that you didnt have the best experience with Plum Guide. The first room we stepped into was the kitchen. Thanks for your great review and expert advice . This was filled with all kind of fun curiosities, from movie posters to old helmets. Booked an apartment in Paris and got the seediest part of twin, right next to sex shops and dug addicts. The old shepherds hut has been turned into a small bedroom with a double bed and small desk. Prices can be displayed in a number of different currencies. However, we did find that a number of properties had a 3 night or more minimums which limited our options a bit since we only wanted to stay for one or two nights. There was also coffee, a French press, and tea. However, we did get consistently good service via emails. Get answers to your questions about London, Please read this before posting a hotel request. Shepherds huts like this one were used during lambing season from the 15th century right through to the 20th century, and provided a sheltered dwelling place for the farmer to keep watch over his flock. Once the host had finished showing us around he left us to discover our new space! However, if you are looking for Airbnb alternatives, it is another vacation rental website to consider when booking your next apartment or holiday home. Weve stayed in a lot of places in Paris, a couple with Eiffel Tower views, but this apartment definitely gave us the best views weve ever had. We wanted a place where we could easily socially distance, do some outdoor activities, and be within walking distance of a village. We stayed in 2 Plum Guide properties, one in London and one in Edinburgh, both were fantastic and were clean and well-located! If you stand to lose a lot then you either need to bite the bullet and lose financially or take a chance that all will be well. They have both a worldwide number and a USA specific number you can call. This in-person evaluation is done to ensure that the property is a good fit for Plum Guide, that the listing information is correct, and that guests will have a great experience. ), and the apartment seemed safe and secure. We were not able to contact them by phone on one occasion and had mixed results with the online chat service on their website. I am guessing you are coming from the USA, and if so, yes, many European countries are unlikely to be fully ready for a return of tourism this summer. That's great news! With a foreground of Parisian rooftops, this was a truly incredible view. Members who are extremely knowledgeable about this destination and answer travellers questions frequently. Their response was curt and disappointingnot good to treat customers with a entitled tone! Really unresponsive customer service after a bad stay (apartment had cockroaches, rugs/upholstery were very dirty, etc). So glad that you have had such a wonderful trip to the UK and that you enjoyed your experience staying in Plum Guide properties. The properties are managed by the property owners and the owners set the prices, arrange the cleaning and maintenance, and act as hosts. We hope that our Plum Guide review has been helpful to you if you are thinking about using the service yourself. As noted, unlike Airbnb, Plum Guide does not include shared spaces such as private rooms. Hi Please scroll to the end to leave a comment. We rented an apartment from Plumguide in London this July. But I have been looking to an alternative to Airbnb to also check and compare prices and this one happens to have a few properties in the city I am booking in. Well share our experiences using the Plum Guide website to find and book these properties. In conclusion, although there are areas for improvement, we enjoyed our experiences at the Plum Guide properties and would certainly use the service again.

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