get three days to cancel contra

You get three days to cancel contract after signing it. So, I called and spoke with the main manager, Scott. Every one of them said they contract it out. I would suggest you pay to have an independent to measure for you and let you know where the seams would be because Lowes has a diagram on their computer of how it is to be laid out, but find out how much you are going to have left over. They advertise they can install in 5 days. The measuring guy came out in two days. Well, 4:35 or so he rolls up. I cannot tell you how much I regret this purchase. I have used both and Lowe's is by far the better. I am on the phone waiting to speak to a customer service rep right now. I ask what their time windows are and I'm told I'll be called the day prior and TOLD when they would be there. Purchasing the carpet alone was a nightmare and should have been my first clue. I call them. x 24 Glue-Down Carpet Tile (18 Tiles/Case) 72 sq. Make a utilitarian mudroom snazzier and better organized with these cheap and easy ideas, Make fluffing and folding more enjoyable by borrowing these ideas from beautifully designed laundry rooms, Make overnight guests feel comfy and cozy with small, inexpensive niceties, Make your bedroom a serene dream with easy moves that wont give your bank account nightmares, Borrow these modest design moves to make your workspace more inviting, organized and personal, Bumps and thumps might be driving you crazy, but they also might mean big trouble. We've had past experience with Home Depot when we lived in AZ. When I asked all of them if they could provide me data on the carpet I selected such as twist count, density and face weight, not a singe one could provide that without having to call the corporate office or the manufacturer. They had to have the guys work redone after fighting with lowes about it but my FIL just stepped into lowes for the first time in 7 years because they left such a bad taste in his mouth. I had limited time and the salesman did too. First of all to shop for carpet you have to understand the qualities that make a good carpet. Sadly, I did not read the carpetprofessor website, which warns against big box stores like Home Depot for carpeting. I've been waiting since January 18th 2018 for Lowe's to finally finish the install of my carpet, and I would imagine I will be waiting a bit longer. They put hundreds of staples into my original hardwood floors when they attached the under padding. I used Home Depot's contractor. The challenge with a Lowes or Home Depot install is you can't speak for the entire company of installers. I always talk to Mike. x 24 Peel and Stick Carpet Tile (10 Tiles/Case) 40 sq. ft. I don't know if I should continue to wait or cancel this order and try to find something in stock. Asked me out to the van to check carpet and pad color, style, quantity. Has anyone used Home Depot / Loews to install Windows and Doors? They installed the wrong color and will not fix the problem. Huge issue there as the padding was improperly installed- staples everywhere. Againno record of this. I was told their install people would contact me to arrange the inspector to come out before anything was replaced. We were notified when the carpet arrived and told that the installers would be contacting us. Of course they will!!!! They are sometimes local to the store and sometimes just local to the region. All Rights Reserved. I am extremely disappointed. You are welcome to send me your quote from any store, I will review and tell you if you are getting a good deal. x 24 Peel and Stick Carpet Tile (12 Tiles/Case) 48 sq. Called the morning after install to speak with the company and they asked for photos to be emailed. Use of this site is subject to certain Terms Of Use. but would never buy for the living quarters of my home. A week and a half later I was told that it smelled like pet urine and I would have to dispose of it myself. I will give you my experience with Lowes. ft while the independent quoted 1025 sq. That's because they are. Local store prices may vary from those displayed. That would not have been the case if I had used a carpet store. Because when I called Home Depot with this, they always promptly responded and were courteous right up to the point where I learned how poor the warranty was. They all use subs. Please call us at: 1-800-HOME-DEPOT (1-800-466-3337), Please enter in your email address in the following format: you@domain.com. During install, I had issuess with the tongue and grooves cracking and breaking off. Use of this site is subject to certain Terms Of Use. My Inlaws had pergo installed from lowes and their installer literally showed up drunk and it took forever. Good luck! The carpet was seamed directly in front of my fireplace hearth! We did hallway, master bed and walk in closet and used their best padding. I suggest a local contractor. Today is 5/17 so we'll see what happens. If they shove you through their Central Production Office (CPO) or Installed Sales Office / Department, RUN! x 18 Peel and Stick Carpet Tile (16 Tiles/Case) 36 sq. All went well until, we were told that although they disassembled our beds and moved them they would not put them back together. No response. I would imagine a retailer the size of Lowe's is keenly aware they cannot ask me to drop a dispute, nor am I able to drop a dispute once a ChargeBack has been processed. The front door closed only if it was locked and the screen door lock (when you are inside) won't unlock unless you fought with it for a few minutes. I would guess that they were contracted out by the local Home Depot to install the laminate. We have done all the leg work on our end. Also, Lowe's has joined with a different company to do their installation and you need to check the reviews on their installation. I know this is an old post, but still. I took my time selecting a color and install was set for a week after ordering. Finally on 5/9 we're told that our carpet is in the process of being cut and it should be in by 5/12. The carpet was salvageable but some pad was not. So the order for our new carpet was placed on 4/21 and we were told it should be in by 5/5. Waited three more days with still no call. I voiced my concern about duribility and they made it clear multiple times that there was a warranty. There were no calls from him. I make all my major purchased on American Express because it gives me extra rights and leverage if I am unhappy with a transaction. I wonder how hard it would be to get my money back! You have to pay these installers something and these stores are not taking it out of their profit. Because these are solid hardwood, they should not need to be replaced for decades. ft. The installer called to schedule measurements. But the lack of communication and the run around was unacceptable. I need to carpet a family room. By this time I know that they are not going to call me. The second installer said the same thing. Such a relief. Never again. The window I had been given was between 3-5, I think. ft. Calico Rock Brown Residential 18 in. It took three weeks for a supervisor to come to the house and fix my problems. We have infant to toddler grandkids on this carpet- what if they were to get stuck with a staple? He won't worry about the condition of the house surrounding the windows. We had carpet installed ( BTW- Home Depot uses Superior installation Co.) - basement stairs were cut short and the installers tried to hide the fact it was being done wrong at time of install but admitted it was done wrong before they left our home. They came out and measured and we ordered carpet. The Home Depot at one of the Richmond BC stores will use a DIFFERENT subcontractor than another Home Depot that is 5 km away (Richmond BC location). The guy was again supposed to come at 4nothing. We have used Home Depot though the years and were pleased with each install in the past with the exception of our last Install. Home Decorators Collection vinyl plank flooring from Home Depot? ft. more than my independent. You MUST be standing there, in front of a human being at the Customer Service Counter, to get ANY attention. Nothing. Just keep popping in several times a week until you get someone to go to your home to view the issues. 5/12 comes and goes with no call. I chose Intuition III carpet at $1.98 sqft. Since my last post I have been contacted by Home Depot and they are going to replace the carpeting. Come visit our showroom next to ADAC Atlanta Decorative Arts Center or call us at 404-233-8958! Be aware, we purchased carpet from Lowes during a special that included installation and moving the furniture. So, I called Ryan and he knew nothing about it but when I suggested he speak with Scott and call me back he rudely informed me he was standing next to Scott when I called original. $5,000.00 carpet purchase for 2 bedrooms. Called Lowe's again and they again said they would contact the installer. ft. Field Day Brown Residential 18 in. 6 months after install, noticed separation in high traffic areas(between kitchen & bathroom and hallways) thought maybe next time I will used some wood glue. x 24 Glue-Down Carpet Tile (18 Tiles/Case) 72 sq. The box stores are complete trickery. And one did not install at all and would only sell me the carpet. UltUltimately they refused to install and left. Scott assured me I could call and speak with Ryan and he would take care of me and that he was aware of the situation. They left it in pieces in the kitchen! I have now dealt with my local home depot who loves taking my credit card number, the inspector who submitted the "report" and these incompetents at their outsourced install company. I read the comments here and at a bunch of other sites saying how local carpet stores are much better than Lowes. They said they have been trying to get through and this is a lie. ft. Inspirations Gray Residential 18 in. I have also paid for half of the carpet by now. Mind you it was a brand new house and there was nothing in the room, how in the world can you get an incorrect measurement with a lazer measuring tool with nothing in the room! I have one seam between a bedroom and the hall. Home Depot Flooring Installation Nightmare. We struggled to get the padding that we wanted because (according to the salesperson), their systems are too antiquated to recognize the need to vary padding from room to room. Roll of Max Grip Carpet Installation Tape, Indoor/Outdoor 3 in. I asked them to stop and they refused. As in every trade, some are good, some not so good. Ok great! ft was way to high and went home and measured myself using 12 ft. widths and did not feel they could save anymore seaming. I checked out some carpet stores but they seemed very over priced and couldn't get the carpet for 3 weeks! I called the next day and blasted the guy. Brandon told me he lives in Rosevurg so he needs to leave town by 3:00 pm. Customer service still matters. Getting HD to return phone calls has been a nightmare (according to all the horror stories about kitchen installations) but "boots in the store" seems to ALWAYS get good results. Prefinished floors have a slight bevel on the edges so they fit together correctly. So finally, we have an appointment to have our carpet installed (4/17). . See if you have a "stocking dealer" in your area. ft. Yates Gray Residential/Commercial 24 in. Don't ever attempt to do it. In order to get a price, I needed to talk to a salesman.. The carpet was organized in no particular order. When finally ordered, we were told it would be in within two weeks. The only thing that really caught their attention was submitting a CC dispute. He said it was very good flooring - many long pieces and only a few flawed ones. 4:15pmnothing. They are now blaming the manufacturer for a different color run. I will definitely buy there again, if I need carpet. in fact getting ready to have them replace everything I had HD do before. It's the upstairs padding that the installers could not take back to the store because they only had room for the bad carpeting. Polyester, 68oz, 4.90 Twist, 4092 Density. All Rights Reserved. A window only guy will install windows and go. They dont care about you. They were running their usual "no interest" special deal. He is very knowledgeable about the many manufactures and quality of the carpet Home Depot carries .they have some carpet in stock. Everyone else seems to get through just fine on this phone, but for some reason this Install outfit can't figure out how to make an outgoing call. Showed the photos, talked about the install and showed the samples vs what was installed. As a consumer I already knew that :) but thanks. We are extremely concerned. Houzz nutzt Cookies und hnliche Technologien, um Ihre Benutzererfahrung zu personalisieren, Ihnen relevante Inhalte bereitzustellen und die Produkte und Dienstleistungen zu verbessern. It's been a long time, but had carpet installed by Home Depot 15 years ago at a previous house and was very pleased. Houzz Pro: One simple solution for contractors and design pros. Estimated to be about 350 sq ft. Seam line done wrong with staples coming up through and to top it off there is a spot in the carpet that looks like a glob of hard glue but turns out it is a defective carpet.. No wait, and the installer was outstanding. It will take the city several weeks to collect all the pieces. The installers were subcontractors. I know that they add at least 10% extra to your measurements but it was ridiculous. I have recommended Home Depot before for runners, etc. Contender Gray Residential/Commercial 24 in. x 18 Peel and Stick Carpet Tile (10 Tiles/Case) 22.5 sq. At Lowes, they have a limited but varied selection of name brand Stainmaster carpet. My sister-in-law had a substandard installation with Home Depot. I am going to lowes and a different carpet store today to see more about it. Handle and Foot Peg, Formula 747 Plus 128 oz. Not a singe one of them had any data at all on site or in a file. They then said they needed to do some investigating and would call back, they never did. I always thought Lowes was a cut above. At Lowes, I was able to see, on an attached label, each carpets twist count, face weight, and density of every carpet. They showed up at about day 10 with the wrong size carpet so it had to go back, the installer measured the room and reported to the store but the store insisted they had to send yet another person out to measure. Wished we gave Home Depot all our money. Need Help? Here is the deal. Buy your carpet from someone local! I'm talking huge black marks from their shoe bottoms. He said the installation is free but they had to have their people come out and measure. It was very easy to shop there and everything was upfront and easy to figure out. The installers were very professional and super clean. I spent $3300 and they do not stand behind anything! Flooring stores use more qualified installers and it can make all the difference. We just purchased carpet two months ago from home depot. I was planning on having hard wood put into 2 other spaces but will call someone else. The number one complaint with Lowes and Home Depot is the installation, not the carpet. ft. Willow Kirkdale Beige Residential 18 in. 4:30nothing. They are trying to force me to drop the CC dispute before they will offer a refund or do a reinstall. The install is everything. They are revolting and I would give them negative stars if I had the option. ft. Gray Residential 18 in. Here is a pic of the Bruce: Home Depot contracts out to individual installers dependent on town, and local HD Manager. I already had had our adjuster out and could tell him what was going to happen, but NO, the inspector had to come out. It was up to me to find someone to install. Please call us at: 1-800-HOME-DEPOT (1-800-466-3337), Please enter in your email address in the following format: you@domain.com. Now the independent that did my measurement was the son of a Family owned very successful carpet business in town and he has been doing this for a long time. DO NOT buy carpet from Lowes. We called the store and sure enough they dont do that. Do yourself a favor go to a carpet company don't use Lowe's. One was the store owner and another was a 20 year salesman at that store. I figured the extra carpet that Lowe's had quoted would have cost approximately $900.00 more (about enough to pay for the installation in my opinion). So why two stars and not one? Wide Floor Scraper and Stripper with 48 in. The carpet install was not done correctly. 4pm rolled aroundnothing. Start with the Home Depot where you purchased the service and start complaining. I setup the install for the pad. I picked out some carpet and told the guy I had an independent who already measured my carpet and knew how much I needed. It comes in 12 and 15 ft widths. My company takes a stance on this crap. Done. He writes a report and submits it to this outsourced install company who has, at this point totally disrespected myself, my time and my work. Shame on them. Some said they contract and also have some in house guys. They came out and measured and chose carpet for that room and the foyer only. x 15 ft. Double-Sided Carpet Tape Roll, 8 in. ft.and I still had plenty of carpet left over to use as runners. I repeated called and complained. We did upgrade the pad. They will ask you to steam clean a brand new carpet at your own expense before they will even begin to discuss remediation steps. I ordered carpet from Home Depot in Naples FL. They mark up there pad astronomically, the have a lot of "extra" charges that a lot of "professional" flooring stores do not. I use HD and Lowes for all kinds of things. x 18 Peel and Stick Carpet Tile (16 Tiles/Case) 36 sq. 2000-2022 Home Depot. Products shown as available are normally stocked but inventory levels cannot be guaranteed, For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard carrier rates apply to texts). Yes that might be true but I needed to be there to see and pick out my caret anyway so I preferred to get it all done in one step. I said, "Let's see it!" Come to find out the warranty only covers sunlight damage. At the local stores, not one could tell me anything about the carpet except what the warranty was. Lowe's was having their free Deluxe install sale. It was considerably more expensive at non-big box stores so I came back to Lowe's. They responded with "well, it's cheap flooring anyways, contact the manufacturer." Completely Floored, I see where you are coming from and tend to gravitate to the flooring specialty stores too but they can't get things in for me in time. x 18 Peel and Stick Carpet Tile (10 Tiles/Case) 22.50 sq. In one store, there was not only no data, but also no prices. So far, it looks great and feels wonderful. My husband and I took it upon ourselves and went inside to the store . There was also a $16 charge to test for lead because my house was built before 1970 something. They removed all of my original baseboard shoe molding. That was a month ago. You are paying for the installation one way or the other; increased price of carpet and pad or stating you need more carpet than you do. I would advise to closely monitor the install to avoid problems. They will alert you to wood rot or insulation issues and be prepared to fix them. The backing came through the fibers leaving a knot the size of a quarter . I need it ASAP! so I went to Lowes and asked why they would require so much more carpet and I was told that when they install carpet, it is installed so they use the least amount of seaming. Wide Floor Surface Scraper and Stripper, 1-7/8 in. Lastly, and most importantly, I asked them who did their installation. If you have any incident with a purchase you've made from us one of us will give you the proper instructions necessary to resolve the problem. Most was installed by a very good floor installer who then retired. I need something of some sort of quality but don't want to break the bank. I've never heard back from him either and the phone number he gave me always goes to his voicemail or refers you to another person that I have also left a voicemail for Kerry! He did exactly what I expectedmeasured and said, "yeah, carpet is fine, pad needs replaced." I let him know we don't get home until 3:30 pm but that the store assured us that would not be a problem as they do measurement until 5 pm. Installed home decorators callahan aged hickory in Sept 2018. Adhesive Remover. Its hard to find a "private" installer anymore no matter where you go. It took 30 minutes in the store to find someone to help me only to be told I could have ordered a measure on line. Best of luck to you. I have a hundred Home Depot and Lowes carpet quotes from customers who bring them in to see if we can beat there price. Unfortunately I have to get this done fast and don't want to wait the extra time without carpet. In the process of preparing to sell, I had a stretching company come in. The installation was incompetently done, bent wood nails where there was cement, far more seams than there should have been, and the carpet was delaminating like a zipper. To me the most important thing is the install. I WAS NEVER NOTIFIED. So..kudos for customer service, but a big STEER CLEAR based on product and services. I still felt that 211 sq. They seemed to be able to get through to me for that. They are all subcontractors. I bought carpet from Lowes for a rental in Michigan in mid-April. I cannot tell you how fed up and disgusted I am with this Big Box nightmare. Not sure where you are in SJ but we used T. Hook in Manahawkin and they were terrific, and quick! Keep doing your best. It is a "branded" name for Lowe's but its real name is Home News III by Shaw carpet. I had carpeting installed by Lowes. Has anyone had success with either of them? Sie knnen nicht notwendige Cookies ber Einstellungen verwalten ablehnen. Had HOMDEPOT install my carpet. Please be aware that you may have to show up 3-7 times (inside of 2-3 week period) before you get someone to take you seriously, but I believe this is the best method. Bye-bye Lowes and hello Home Depot and every other local store I can find. Much help needed! Waited three more days with no call. Picked out tile and carpet at Lowes. The three man contracted install team, Delgado from Keller Interiors, came 30 min early. Do not buy carpet from home depot. Do not buy a major appliance online from Lowes. REVIEW your order to make sure you are not charged for more than 5-10% carpet overage unless you have a patterned carpet. They finished the installation in record time. Underlayment Tape Roll, 14 in. I was flabbergasted. A week later I called again and was told that someone would pick it up. As stated above, a lot depends on who the installers are. All we ask now is for the money credited so that we can get the carpet replaced with the carpet we paid for or an upgrade if needed. Save yourself the headache and purchase your carpet from a reputable local store. BUT, the carpeting was lumpy. The old saying, you get what you pay for. I am writing this review on June 8th and the install has not been completed. Emails and phone calls are inefficient with these big chains. I called corporate and Michael promised they would get this done and woud take care of me, and he gave me a case number. ft. Gray Residential/Commercial 18 in. The only upside so far has been that the installers did a great job upstairs. Within a week it had wrinkles all over, but I didn't do anything because of the hassle of moving furniture and lack of time. I don't know if their carpet is inferior, but I do know their hardwood is. Products shown as available are normally stocked but inventory levels cannot be guaranteed, For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard carrier rates apply to texts), Seam Guard 1-7/8 in.

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