e Depot has not fixed it. Return

Home Depot has not fixed it. Returned a motion sensor light. It's embarassing and the clerk looks at you like you are a return abusing thief. You cannot say you show up, which is no help at all. I had to get the card I used to pay for it and slide it on the machine and it processed the refund. I Hope It Costs You Or Better Yet I Hope It Happens To You , For Now I Will Be Just As Crappy By Bad Mouthing You As Much As I Can, Home Depot Great Store , I Have Spent Thousands And Thousands There ,about Ten Years Ago I Returned A Few Things While Doing A Big Job Some Items I Had Receipts For And Some I Didnt , No Problem , I Have Not. The workers their apologized for her attitude. My brother made a purchase for me that was a delta rough in shower and tub valve $30 + paid cash and missed placed the receipt, on that day I picked up my online and other supply's in store. Each month I buy so many materials from the store knowing most likely I'll be returning some. I called back the store and have them a Peice of my mind. They scanned my receipt and ran my driver's lic. I returned all to store showed the defects but they meaningHERthe manager id not find them to be defectives had pictures and sent to the coppery office them did nothing siding with her, now the want to chatrge me 370$ . So when this is done, I'm trying to return extra tiles and unopened items, but even with receipts and within 90 days bought, I can't return my items because I bought them with store credits. The flooring was greenish (not shown in store photos). How many times have I said, or have you said," never again will I shop at Home Depot". With many of the bad comments from other buyers HD only is best to use for smaller items that if they refuse to return it isn't a big lost. I do NOT recommend Home Depot for major appliances. I have all receipts for everything, returned it the same day at the same store and was denied (I learned) because I have a $10 store credit that I use to purchase those items. And, the exchange must be for the same color and product. If you make a purchase on a card and we are able to find your receipt with your card info, but the receipt is older than 3 months, we can give you store credit with guaranteed approval. Home Depot Sucks. I check another store they told they cannot do that against Home Depot policy, and while ago and I don't have a receipt. I paid with credit card over 30 days ago. Free delivery December 20,2019 it did not fit so I refused it. Showed my receipt which stated I had to one year to return policy. This may not be the most practical option for those who prefer to pay with cash, but this can make things easier in the long run. For credit cards, The Home Depot can refund the money to your credit card or give you store credit. I vowed not to return. Home Depot uses a company called RAR to do the dirty work of refusing your legitimate returns. Not a person in the store has a brain law suit filed shop else where, The store has the worst return policy law suit filed shop ant other store that has one person with a brain. I am happy to pay a fair restocking fee and exchange this for a smaller one, but they won't allow it! I still have $100 Home Depot store credit or gift card in total. After taking merchandise back and not receiving a full refund I am going to start using Lowes exclusively for all my future purchases. After taking my merchandise and mixing it with other returns they give me back 80% of my items and kept the rest, so now we got another problem and i got the receipt to prove it! Home Depot is a crook company that pays minimum wage and sells poor quality Chinese garbage. I told him that HD is backwards thinking because the people who spend the most are more likely to have more returns. They wouldn't help me at all. Due to family situations his nephew was unable to use them but by this time he no longer had the receipt. I ordered online for simplicity reasons. In general, Home Depot is unbelievably awesome with returns. Most companies have very fair return policies and they treat the consumer very well. We do have many people who abuse our return policy, either by stealing expensive items and returning them for store credit, or by using items and bringing them back for a full refund, basically getting a free rental. Simply print it out and attach it to your package. before they stop letting you? I then called the Home. Done with Home Depot! After trying to return the extra items after buying close to $25000 for two home the refuse my return of $400. We have talked to our local HD manager, TRE (company Home Depot is using ), to no avail. Lowes congrats u have a new customer.HD do your math. Your mileage may vary from store to store depending on the employee you encounter, but I have personally returned stuff without the box. I am constantly buying supplies for jobs and like many other people who have commented on this site I have run into issues trying to return or exchange items only getting the answers that are convenient for the Home Depot employee. From the looks of all these posts it looks that I am screwed. The Phone Person At The Retail Equation Said That Home Depot Can Deny Any Return For Any Reason At Any Time. So now I have decided to close my Home Depot account & I will bring my business elsewhere. Oh and by the way I'm not done yet. As a majority of the comments are stating not to shop at Home Depot they are correct. Your store should never require a reciept if a customer is returning an item and It was a gift and or damaged. HD said I only had a 30 day warranty on the replacement. First, if you are so unorganized and are not capable of holding on to a receipt, especially if it is a high dollar item you purchased, then you are truly a moron. Worse of all the return cashier looked at me as if I was a thief. If you paid with cash, or a Home Depot gift card, theyll usually still accept the return for store credit. The service at Home despot is getting worse with the hiring of young kids right out of school with no common sense. Ive have a small electrical business and when I buy material I buy more then I need so I don't have to stop in middle of project and go get more and I don't ever keep receipts I try but have so much paperwork and so busy I loose them and I pay cash and I spend over 100k a year but with there no return without a receipt they just lost my business and a couple contractors business I know. The rep for TRE said I was denied because I had paid with a store credit or cash. More so after speaking with customer service and told that there isn't anything they are willing to do for the missing package besides open a FedEx investigation. Unreal how useless these idiots are. Really were doing them a favor because if they couldn't sell it they would have to take it to a dump and pay dumping fees. Yes it will take some time, but after all, they are paid hourly (or so I was told by the lovely gentleman that assisted me). Hopefully my bank can reverse the charges. Sorry, but thats your job and you should be happy to do it. I have not done returning over 6 months last year I don't believe it if I went in today they still declining it if somebody can sue over hot coffee I should be able to sue over this. WE DONT EVEN HAVE THE APPLIANCES!! I would have no problem paying an extra fee for returning the items to the shelf. This is why the DMV requires your vehicle to have a title, registration and license plate. Which means, not only are they out to take advantage of us, the consumers and buyers, they really never have their employees best interest in mind. Lets do this! So you contractors, upset customers returning things day in day out without proof of purchase, we all know who you are, go ahead and piss about how you are going to go to Lowe's Ace, or any of the other places. After spending close to 6grand at Home Depot on our kitchen remodel we attempted to return an electric stove still in the box and within the 90 days and at firat the asst manager said she wouldn't take it back, then after an employee verified it was in it's box she said she would take back but charge us 15% restocking fee. In most cases, yes, the Home Depot will take stuff back without the original box or packaging. The following merchandise is non-returnable and non-refundable: Blinds: Custom blinds cannot be returned unless identified as Guaranteed to Fit, in which case such blinds can be exchanged. Chalk This Up As A Lesson Learned. :/. Home Depot has long changed their return policy since 2016. We want our customers to be happy, but we also have to protect our assets, and we strive to create a balance between customer service and loss prevention. ONLINE RETURNS ON YOUR SCHEDULE Usually, I have the receipt ot it is on my charge card. I never even seen the order. Not cool. When they were delivered both of the items were damaged with visible dents and scratches that couldn't been hidden,even the delivery driver pointed some out. I will probably be going to my credit card company to get a refund. On the fourth reorder, they offered to ship it to my home via Estes shipping, pad it extra well and refunded all of my money for the inconvenience. Make sure to thoroughly inspect the appliance before accepting delivery. However, I shall go into the store in the morning and make a fuss if I have to. AC unit is defective, remote doesn't work and compressor is outregeously loud. And the reason is because I used a $20 store credit issued by HD to pay for the items!!! And on top of that, they are quietly insinuating that you have, either abused returns to their stores, saying you used it and now don't really need it anymore, or are they saying you somehow managed to get an item as large as a small child into your pocket/purse and really just stole they item to return it and get some cash. I promise Home Depot will never see any more of my money. Not anymore. Can I exchange it without the reciept? That's poor customer service, I went into the store, because I could. My refund was decline even though I have the receipt. Not sure what the local store or HD corporate is trying to pull on unsuspecting consumers. NO ONE WINS. Returns made without a valid sales receipt may be refunded as a Store Credit at the lowest advertised price. I buy and flip houses and sometimes have 4 - 6 houses at the same time. So, I was to get a replacement, I had no stove or gas, I couldn't boil an egg. I wont spend other nickel with that sorry chain. I had my shed rewired and bough too many breakers to make sure i had enough and to avoid unnecessary trips to town. Theives definitely are a nightmare for any business but what's even worse is having a bunch of pissed of theives. I did that and contacted TRE and got my return history. I'm sorry, did I mentioned the gas range I purchased in May, is still sitting in my garage. That amounts to 22 items returned per year over 5 years. And that I was going home and returning everything that was unused. I as well was banned, however it was through Walmart. Here's a neat trick: Given that Home Depot's policy is that returns after 90 days from purchase will only be store credit, when the ban is lifted, it will be too late for me to get a monetary credit on my debit/credit cards for items that I had receipts for and tried to return within the 90 day period! Usually, I have the receipt ot it is on my charge card. I think I have the solution. Then had the audacity to call the next home depot down the way and told them to deny us as well. While this is not stipulated anywhere on the Home Depot website it could very well be a store by store policy. Just within the last 6 months, both Home Depot and Lowe's have started being very strict about not accepting returns outside of the stated return policy window. Do not buy from Home Depot. And that I was going home and returning everything that was unused. What if I donated it to an organization to do with what they want? However, my son-in-law didn't give me the reciept, nor doe she has it. Used the store credit to buy two fruit trees. Another few days went by had a call from a courier in Creston that they missed us our order arrived. Home Depot, it is not just me saying these things. i paid cash for the ring pro and it didn't work and so I went to return it. I wish to move on to Lowes. I have called then all I was in transit. Just like that. With used items, it often comes down to the amount of wear & tear the product shows and is typically handled on a case-by-case basis. Why? Called Home Depot and they wouldn't even talk to us. So, today 9/6 I call customer service. If you paid with a credit or debit card, a Home Depot associate can look up your purchase in the system for up to 90 days. I will be filing a complaint with the Texas Attorney General and request Home Depot be investigated because it knew or should have known that failing to disclose there's a limit on the number of returns in a given time period would affect a consumer's decision to shop at Home Depot. Stay Away From Home Depot! 1st time I went with a handyman and bought several items including a garage door opener. If your schedule is too full for regular store hours, start your return online by clicking the "Return Items" button. Do not buy a dishwasher from Home Depot!!!! Why are they letting people buy with store credits but denying their return? This is absolutely RIDICULOUS. It is supposedly has to do with store credit and bank card. I call another HD customer service number "call rejected". To pick through hundreds of receipts to find the few items is an unreasonable expectation. Lowes is the same but every 365 days. Making nice interest on it. When I tried to return some UNOPENED and completely UNUSED items less than 7 days after my purchase that I ended not needing for my project, the return was denied. If you still have the original packaging, receipt, and still within 90 days, you can return most opened or used items. You shoulda just bought a new one and then used the new receipt to return the faulty one, you should have no trouble returning a tool that failed within a day or two of purchase. I am in there almost every day. My response, (since I worked in retail for 10 yrs) Im not returning a Christmas tree in July! When Lowe's catches up, this is one of the main reasons. DUMB STUPID IDIOTS. DO NOT SHOP AT HOME DEPOT. Another cool aspect of The Home Depots return policy is they can often find your order in their system using the credit card or debit card you used to make the purchase. This seems like horrible customer service - everyone I have talked to is shocked. I bought a house and have been repairing it. Had I returned everything I had purchased listed on the receipt, they would have refunded me my full amount. We put them in a box. As you can see Home Depot has a very strict policy on returns. It was my first, but I am now in their database. HD sent some company to repair it, they came and couldn't, the repairman said the gas valve wasn't properly seated in the burner venturi and that I could have died if my detector wasn't working. They dug there own grave. There is a new Lowe's going in about 5 miles away. In the past we would receive store credit make our purchases and the cycle would repeat itself.I spend 6 figure money on materials. Home Depot accepted the return ha me my store credit and 3min late took the funds back off, leaving me with no merchandise & no store credit. Of That $51.75 We Used A Store Credit Of $1.73, The Remaining Balance Was Paid For By Using My Visa Card. Just had this happen to me 9/18/15. If there is a class action, I would be willing to join it. More than 6 months had gone by until I noticed because these were for new construction and home depot not only took them back, but gave me Cree lighting at the same price due to the documentation on the HD website being for the newer revision light even though they had sent me the previous revision. Lmao. No thank you Home Depot. FYI he got enough money for bail just incase he gets cauught if he gets caught!! If not I will have to go to Lowes from now on. Escpecially when I am buying the GiftCard and have NOT BEEN GIVEN AND FULL DISCLOSURE regarding this abnormal Gift Card policy. This is your confidential information! quit being a whiny "entitled" brat!!! You walk toward en employee for help and they turn and walk away this Attempted to return the tool and exchange for a compatible 12v one. Believe it or not, barcodes on items are universal and you can have the same barcodes on the same items at different stores from different companies. Not sure what my options are. DON"T BUY APPLIANCES AT HOME DEPOT. Stop spending your money there then they will get the point. I am an avid DYI'er and do not live close to the store. My days are finished with Home Depot and there shoddy service, I am having a terrible experience both with Home depot and LG.Purchased a brand new LG Electric range on July 13t, Product came defective the ove overheats causing handles to be extremely hot.. then the Electrical range burners would not switch on the right side. This policy does not apply to cut flowers or floral arrangements. Returned some unused faucet cartridged today, 9.11.15 at home deppot and got denied. Home Depot return policies apply only to items purchased from The Home Depot (in store or online at homedepot.com). Tried to return a few items with receit,denied by third party twice.Call this number got a lot of BS.Have stock in company and have spent thousands per year,no more.Im going to lowes after reading all other comments I know its a scam. On October 23, 2013, we ordered 4 base cabinets on special order and paid close to $3000 for them. So like many I do buy a lot just in case to save trips, then return the leftovers always in unused good condition and usually WITH receipt.

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