Dear Ms Nguyen, Thank you for your support to Somerset Grand Hanoi. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. There is also a washing machine and dryer for doing laundry. Front desk staff will greet guests on arrival. 2022 Expedia, Inc, an Expedia Group Company. Thank you for sharing your wonderful experience with us. Sincerely, Lew Yen Ping, General Manager, Posted by a verified traveller on 11 Feb 2020, Dear Valued guest, For a fee, guests can enjoy a buffet breakfast daily. The room door opens onto a large living area with a circular table, upon which a wide selection of welcome food was placed in a basket. Comfortable apartment in the center of Hanoi, Nice Accommodations - Convenient Location, Very good quality hotel. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Very spacious rooms 3. Plus, Somerset Grand Hanoi Hotel offers a pool and a lounge, providing a pleasant respite from your busy day. If you require any assistance or information about any of our serviced residences globally, please do hesitate to reach us at once. Your sincerely, Nguyen Mai Huong Residence Manager, Birthday celebration at Somerset Grand Hanoi. Pets and service animals are not allowed at Somerset Grand Hanoi, Guests must provide a negative COVID-19 test result, Negative COVID-19 test result must be of specific type(s): Antigen, Negative COVID-19 test result must have been issued within a specific period before check-in: 24 hours, Minimum age for negative COVID-19 test result requirement: 12, Property does not offer on-site COVID-19 testing, Staff temperature checks are conducted regularly, Temperature checks are available to guests, Bed sheets and towels are washed at a temperature of at least 60C/140F, Commonly touched surfaces are cleaned with disinfectant, Property confirms they are implementing guest safety measures, Property uses a professional cleaning service, Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global), Staff do not wear personal protective equipment, Protective clothing is available for guests, Guests are provided with free hand sanitiser, Property confirms they are implementing enhanced cleaning measures, Individually wrapped food options are available, Individually wrapped food options are available for breakfast, Individually wrapped food options are available for lunch, Individually wrapped food options are available for dinner, Individually wrapped food options are available through room service, Fee for buffet breakfast: VND 245000 per person (approximately), Airport shuttle fee: VND 1790000 per vehicle (roundtrip), Airport shuttle fee per child: VND 1790000 (roundtrip), (up to 11 years old). Enjoy features like free WiFi in public areas and free self-parking, plus 3 restaurants. Room service (during limited hours) is available. It is amazing to learn you enjoyed your recent stay at Somerset Grand Hanoi. Should you need any assistance feel free to let me and my team know. Details on site. Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay. A fitness centre, a sauna, and tour or ticket assistance are also featured at the luxury Somerset Grand Hanoi. Thank you for staying at the Somerset Grand Hanoi and we hope you choose to create more memories with us whenever your travels bring you back to Hanoi. I strongly recommend this hotel and would like to stay later if I have chance. Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.coms position. This property advises that enhanced cleaning and guest safety measures are currently in place. We need both a check-in and a check-out date to check availability. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre. My team and I will be more than happy to assist you in our best capacity. Lovely pool with free pool provided. Your dates seem to be a bit off. The carpets are old, and, in some case, parts have been cut out and replaced. Dear Sir/Madam, We were delighted to learn that you enjoyed your stay with us. Understanding of English amongst the Staff is a little bit of a problem, very few are able to Understand, thats understandable given its in Vietnam, But if majority of the guests are from a different country, they might want to look into it a bit, Dear Sir/Madam, Thank you for staying at Somerset Grand Hanoi and we are truly appreciative of your feedback as we always welcome suggestions which enable us to improve further. Review collected in partnership with this hotel, There are more places to choose from in the, somerset grand hanoi hotel hanoi, somerset grand hotel hanoi. Join now! From all of us at Somerset Grand Hanoi, we look forward to welcoming you again. The fridge was also stocked with two bottles of mineral water, coca cola and beer. LCD televisions come with premium cable channels. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. In summary, overall, it is OK, but as said earlier, the good days are over, Dear Sir, We are delighted to have been your chosen our serviced residence during your recent stay in Hanoi. Is parking available at Somerset Grand Hanoi? To the right of the entrance, the apartment has a large kitchen that is well-stocked with appliances and utensils, which I didnt actually use since I was only staying for two nights. The Somerset Grand in Hanoi will impress you: 1. Your kind words have shared to Son, Dieu Anh, Van & Duc and it will motivate the team to deliver the best service to the guest and to you. Many options for food outlets 4. Business-friendly amenities include desks, safes and telephones. The residences food and beverage outlet is Jaspas Restaurant & Bar on the fourth floor. Ms. Van receptionist recognized me even she just heard my voice by phone. Are there opportunities to exercise at Somerset Grand Hanoi? 10 minutes walk from Hanoi Railway Station and 45 minutes drive from Noi Bai International Airport. Own or manage this property? Lovely pool with free pool ), toaster and microwave! To the left of the check-in desk is a seating area that, when I arrived on a Thursday night, was in the process of being recarpeted. When I telephoned downstairs to ask for more, I was told that only two bottles are complimentary and I had to pay for any extra (you also cannot drink from the tap in Vietnam). I spent my Sunday playing billiards and swimming, too hot for tennis :-), Dear Mr Ken, Thank you for your review. Please provide the ages of children below, Please enter your travel dates like this: d/M/yyyy, 24h Saigon Serviced Apartment - District 1 - Ho Chi Minh City - Viet Nam, InterContinental Hanoi Landmark72, an IHG Hotel, General terms and conditions (excluding Vrbo bookings), Each apartment offers a kitchenette, a washer/dryer and a balcony, Options for a bite to eat or a relaxing drink include 3 restaurants, a coffee shop and a bar/lounge, Take a swim in the outdoor pool or soak in the spa tub, Services include babysitting, a kids' club and dry cleaning/laundry, On-site recreation includes an outdoor tennis court, a gym and a sauna, Guests really like the accommodation for the comfy beds and spaciousness, Steps from Embassy of Belgium and Central Maternity Hospital, Airport and train station pick-up shuttle service available for a fee, Train station: Hanoi Railway Station (0.9 km / 0.6 mi), Property shuttles: Airport shuttle and train station pick-up, Wheelchair accessible (may have limitations). The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60C/140F. The location is great as it is very centrally located. At the same time, we are happy to have met your expectations in service and quality standards. Dear Sir/Madam, We were delighted to learn that you enjoyed your stay with us. To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Your sincerely Nguyen Mai Huong Residence Manager. I have read and agree to the, By signing into my BONUS+ account, I agree to the Expedia, By signing in to my ebookers account, Im also joining BONUS+, a free rewards programme. It was truly a pleasure to serve you. You can enjoy a drink at the bar/lounge. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The hotel features room service, a concierge, and a coffee shop. Nearby landmarks such as St. Joseph's Cathedral (0.3 mi) and Imperial Citadel of Thang Long (0.7 mi) make Somerset Grand Hanoi Hotel a great place to stay when visiting Hanoi. My room was perfect for either a single person occupancy, or a couple. In total, there are eight other room types: 1-Bedroom Deluxe, 2-Bedroom Deluxe, 2-Bedroom Executive, 2-Bedroom Premier, 3-Bedroom Deluxe, 3-Bedroom Executive, Penthouse Executive, and Penthouse Premier. Aamiainen aika kallis paikan yleiseen hintatasoon nhden. Muuten upeat ja tilavat huoneistot. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews, 49 Hai Ba Trung Street, Hoan Kiem District, Hanoi, 10000, Vietnam, You can collect Hotels.com Rewards stamps here. If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. Special requests can't be guaranteed and may incur additional charges. The managers Dung and Tu, the front doormen, and the front desk with Dung, Ha, Anh, Duc, Huy, and all of the others without exception always have solutions with personalized attention. At the same time, we are happy to have met your expectations in service and quality standards. One child 5 years old or younger stays free when using existing bedding. Your sincerely, Nguyen Mai Huong Residence Manager, Excellent staying in Hanoi with reasonable price. Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Please check you have entered your email address correctly. Personal protective equipment, including masks, will be available to guests. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.. Thank you for sharing your wonderful experience with us. The shower gel, shampoo and conditioner are from Spa Pure. We look forward to welcoming you back. Please feel free to let us know if we can be any assistances to make your stay more memorable. Taxes and fees that are shown are estimates only. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. You're getting the lowest possible rate We Promise Opens in a new window. The location would make this an excellent choice for anyone new to Hanoi as it places you right in the heart of the city and within walking or short driving distance to many key points in the city. she helped me to make this booking by website with cheaper price. In the bedroom, the bed is soft and comfortable. I had breakfast there two mornings in a row. More. Great hotel. There is also a Residents Lounge where guests can relax in a more sociable area than in their rooms. The hotel staff are friendly and Mai and Jasmine do a great job of looking after you. I was staying in an 840-sqft 1-Bedroom Executive apartment. If you require any assistance or information about booking at Somerset Grand Hanoi, please do hesitate to reach us at once. 6. What food & drink options are available at Somerset Grand Hanoi? Sorry, there are no traveler photos for this property. I am glad that you like the facilities and amenities of our serviced residence. Dear Ms Marsha Karlin, Warm greetings from Somerset Grand Hanoi! To the left of the living area is a corridor that leads to the bathroom at the end and the bedroom on the right. There is noise typical for the center of every city, but the lovely swimming pool, restaurant, fitness club, and in-building. During your stay, you're just a quick walk from Embassy of Belgium. Accommodation at this 4.5-star aparthotel has kitchenettes with full-sized fridge/freezers, microwaves, separate dining areas and coffee/tea makers. Sauna , Steam , Jacuzzi and a Big Gym. Youll enjoy relaxing rooms that offer a flat screen TV, air conditioning, and a kitchenette, and you can stay connected during your stay as Somerset Grand Hanoi Hotel offers guests free wifi. Hotels.com and the Hotels.com logo are trademarks or registered trademarks of Hotels.com, LP in the United States and/ or other countries. Nearby attractions include Collective Memory (0.3 miles), The Craft House Cathedral - Souvenir & Gift Shop (0.3 miles), and Hanoi Police Museum (0.10 miles). We certainly look forward to welcoming you again soon. This accommodation offers separate living rooms. Best regards, Your sincerely, Nguyen Mai Huong Residence Manager, We have stayed many times at the Somerset Grand Hanoi in the past 12 years and it feels like our second home. Ystvllinen ja avulias henkilkunta. The provision of housing is linked to their trade, business or profession. Somerset Grand Hanoi offers 185 air-conditioned accommodations with washers/dryers and DVD players. While in Hanoi be sure to experience local fish and chips favorites at Purple Cherry Restaurant, The Real Kangaroo Cafe, or Gastro Food and Beer Pub. Yes, it is 0.6 miles away from the center of Hanoi. This email has already been used to sign up with CONNECTED_THIRD_PARTY_NAMES. Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. For guests with a vehicle, there is paid public parking available on-site. You have certainly delighted our associates with your positive feedback which essentially inspire them to constantly deliver a service standard that one have come to expect. The living area has a large and comfortable sofa, a television with satellite and cable channels, and a home entertainment system. Professional effective snf efficient care 2. The management also uses this area to display useful notices for guests. Website operated by Expedia, Inc. Expedia, Inc is not responsible for content on external Web sites. There were some unexpected items included at the buffet, including kimchi. Kids stay free! The fees and deposits listed below will be charged at the time of service, check-in, or check-out. they let me check in quite early. Rooms open to balconies. I made the mistake of sitting here to eat the first day because it was quiet, but then another guest sparked up nearby and I had to move to the non-smoking area, which was full of families and quite noisy. The property is within walking distance of the Old Quarter, as well as Hoan Kiem Lake. Connected shopping center. One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Available in all rooms: The property is housed in a skyscraper in the Hoan Kiem district, meaning that many of the rooms, especially those in the higher floors, have great views of the city. Location is also very good for walking tour near city center. Special requests are subject to availability at the time of check-in. We are delighted to have been your chosen our serviced residence during your recent stay in Hanoi. We were delighted to learn that you enjoyed your stay with us. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Evergreen Inn & Suites Seattle/Federal Way, Sherwood Bay Resort & Aqua Sports Inc. Bohol, Demeures de Campagne Domaine de Maffliers Novotel, Renaissance Tuscany Il Ciocco Resort & Spa, Nice and Comfort Studio at West Vista Apartment Promo Code, The Narathiwas Hotel & Residence Sathorn Bangkok, Thank You Express Hotel (Shanghai Songjiang University City Happy Valley), Holiday Inn Hotel & Suites Overland Park-Convention Center, an IHG Hotel, Courtyard by Marriott Dallas Plano in Legacy Park, Courtyard by Marriott Glassboro Rowan University, Olive Serviced Apartment Golf Course Road Promo Code, Hotel Marqus de Riscal, a Luxury Collection Hotel, Elciego Promo Code, Comfort Inn & Suites Collingwood Promo Code, ShriGo Hotel Royal Villa Hall Gate Promo Code, Serviced Apartment- Free Parking - Breakfast Bar Photo. Once again, thank you for your valued patronage. Your comments have been shared with the our management for upgrading/improvement the faciliies to serve you better.. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Youll also find self-serve tea and coffee, though one of the waitresses did offer to refill my coffee at my table when she saw I had finished my cup. For Packages that do not include a flight or Linked Travel Arrangements created on. more. See a whole year of Reward Seat Availability on one page at SeatSpy.com, Flight review: Hong Kong Airlines A320 business class Hong Kong-Hanoi, Singapore: A City in Nature, where large experiences come with small footprints, Birthday greetings from airlines, hotels, and loyalty programmes. This property is managed by a professional host. We were billeted at the fifth floor with a view of the children's play area.The breakfast venue was located at the fourth floor which was just one floor down from our apartment but we still had to use the elevator. You can unsubscribe at any time. Guests also have access to tennis courts on this floor, and there is also a childrens playground. The furnitures are also in an age where replacement is overdue. other staff worked effectively also. Fees and deposits are subject to change and might not include tax. Coffee and beer. , Free wired internet Are any cleaning services offered at Somerset Grand Hanoi? Can not expect more. Opened: 1998 Towering over the charming French-inspired Old Quarters, Somerset Grand Hanoi offers self-catering residences with access to an outdoor pool and fitness facilities. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Conveniently located restaurants include Vegan Banh mi, Bellissimo Restaurant, and Muoi Tieu - Salt n' Pepper Kitchen. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again. I am also assuring you that Van shall receive a deserving reward for accomplishing their services that have made your recent stay memorable. Extra-person charges may apply and vary depending on property policy, Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges, Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed, This property accepts credit cards, debit cards and cash, Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards. You have certainly delighted our associates with your positive feedback which essentially inspire them to constantly deliver a service standard that one have come to expect. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. * Some hotels require you to cancelmore than 24 hoursbefore check-in. At the same time, we are happy to have met your expectations in service and quality standards. You can reach most of the main areas either on foot, with a short taxi ride, or (if youre brave) a motorcycle taxi. This is the version of our website addressed to speakers of English in the United States. Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay. The Craft House Cathedral - Souvenir & Gift Shop. I wish the management could fix the stairway so we could just walk down to the venue. Payments accepted on ebookers.com include American Express, Diner's Club International, Maestro, MasterCard, Visa, Visa Electron and PayPal. Once again, thank you so much for your kind words about our associates at Somerset Grand Hanoi. The staff was very excellent. Nhung Le - Guest Service Manager. We look forward to welcoming you back. On-site venue This restaurant serves breakfast, lunch and dinner. On Friday evening, I returned home to find a notice warning about the typhoon that was approaching Hanoi that day. This may not be a comprehensive list. I am also assuring you that Dung, Ha, Anh Duc, Huy & Phuong shall receive a deserving reward for accomplishing their services that have made your recent stay memorable Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again. My team and I will be more than happy to assist you in our best capacity. Charges for extra guests may apply and vary according to property policy. At the same time, we are happy to have met your expectations in service and quality standards. Once again, thank you for your valued patronage. Be aware that the bar area is a smoking area. An outdoor pool, a children's pool and a spa tub are on site. Free WiFi. The bar staff Son, Thao and Hai Yen are very entertaining. The breakfast was a decent spread. Once again, thank you for your valued patronage. Your sincerely, Nguyen Mai Huong Residence Manager. Rollaway/extra beds are available for VND 750000.0 per night. Your sincserely, Nguyen Mai Huong Residence Manager, Staying at Somerset is a very friendly and comfortable experience. Somerset is a subsidiary of The Ascott, which itself is a subsidiary of Singapore-based real estate company Capitaland. Pets and service animals are not allowed on site. Yes, Somerset Grand Hanoi offers airport transportation for guests. At the same time, we are happy to have met your expectations in service and quality standards. The view out of the living room window is spectacular. The kitchen was so dark that it would have been very difficult to cook something properly. The swimming pool is wonderful on a hot afternoon. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Free WiFi If you look to feel at home, we recommend Somerset Grand Hanoi! I have read and agree to the, url importing http://www.ebookers.com/Hanoi-Hotels-Somerset-Grand-Hanoi.h1559027-p2.Hotel-Reviews?rm1=a2&, There was an error importing /Hanoi-Hotels-Somerset-Grand-Hanoi.h1559027-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.ebookers.com/Hanoi-Hotels-Somerset-Grand-Hanoi.h1559027-p2.Hotel-Reviews?rm1=a2&. The bedroom is also equipped with the excepted amenities, such as a wardrobe, iron and ironing board, safe, power outlets, television, etc. Registered guests are the only ones allowed to be in guestrooms. Somerset Grand Hanoi offers its guests a kids' pool, an outdoor pool, an outdoor tennis court, and a spa tub. Does Somerset Grand Hanoi have airport transportation? All our reviews have come from real guests who have stayed at the property. Please ask us to confirm what financial protection may apply to your booking. Wonderful staff, all facilities in apartments including washing machine (with powder! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again. WiFi is free in public spaces. This Hanoi aparthotel provides complimentary wired and wireless Internet access. Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant. A colourful painting also helps jazz up the decor of the bathroom. Your sincerely, Nguyen Mai Huong Residence Manager. A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in. Extremely courteous staff, Children friendly, central and helpful staff. It was truly a pleasure to serve you. Highly recommend Chris Front Office Ms Nhung Guest service. every body should book the room through website Somerset.com to get best price. Opening the fridge, I also found a fresh coconut, which was a pleasant surprise. Try signing in with CONNECTED_THIRD_PARTY_NAMES or use another email address. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global). Flight-inclusive Packages created on ebookers.com are financially protected by the ATOL scheme (under Expedia, Inc.'s ATOL number 5788). Its on Okayish place The Location is pretty good, situated near the Centre. Is London City Airport losing its advantage? Dear Sir, Warm greetings from Somerset Grand Hanoi! Some thoughtful touches included Corn Flakes with two small cartons of UHT milk, which was convenient in case you have checked in late after the supermarket has closed. Enjoying sty with us. I am also assuring you that both Chris & Nhung shall receive a deserving reward for accomplishing their services that have made your recent stay memorable. Collect 10 stamps, get 1 reward* night. With only 10 minutes till closing time, I had to interrupt my work and rush downstairs to buy the water, which was a tad inconvenient. This property offers transfers from the airport and train station (surcharges may apply). Somerset Grand Hanoi, which was last renovated in 2012, is one of four Somerset serviced apartments in the Vietnamese capital. So I just sit anywhere? I asked, when she didnt show me to a seat after checking my name off a list. What are some restaurants close to Somerset Grand Hanoi? Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We appreciate your business and value your honest feedback. To finish creating your account, please click the link we just sent to. This website and our general terms and conditions will provide you with information on the protection that applies in the case of each travel service offered before you make your booking. There were also Lays potato chips, chocolate, some dried fruits, and some instant pho noodles. See more questions & answers about this hotel from the Tripadvisor community. The negative COVID-19 test result requirement applies to all guests aged 12 and over, and the test must have been administered no more than 24 hours prior to check-in. The second floor is home to the Ascott Management Office, car park and clinic, while the third floor is also the car park and management office. Somerset Grand Hanoi is close to a number of the citys key attractions, such as Old Quarter, The One Pillar Pagoda and Thang Long Water Puppet Theatre. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Thank you for sharing your stay experience and giving us a 5-star rating. They can help you with your luggage and to take a taxi. Please see our partners for more details.
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