Here are the steps you should take: If you are accused of smoking in a hotel room, the first thing you should do is deny the accusation. Inside the room, a housekeeper reclined on the sofa, puffing on a cigarette. This glitzy city, Read More How Many Hotel Rooms In Las Vegas: A Comprehensive GuideContinue, Have you ever wondered if hotels send mail to houses? Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? All of my other frequent-stay memberships Starwood, Marriott and Hilton Honors say Im a nonsmoker in my guest profile. However, I do not smoke. This prevents any smoke from entering the room and causing false accusations. Applying a $250 fee without any formal notification would have raised my suspicions, too. They got back to me & said it was a valid charge & refused to remove it. A hotel charged me a $300 smoking fee. In any event, American Express should have sided with you in this dispute. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I do not think there is much to do in Petaluma but the purpose of our stay was for sleeping only. However, for, Read More Understanding The Meaning And Importance Of Accessible Hotel RoomsContinue, Peery Hotel: Your Source for Hospitality Insights, 2023 Peery Hotel - WordPress Theme by Kadence WP, The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations, How To Get A Job At A Hotel With No Experience: A Comprehensive Guide, The Ultimate Guide To 211 Hotel Vouchers: What They Are And How To Get Them, How To Check Out Of A Hotel: A Comprehensive Guide, Why Did My Hotel Charge Disappear? First, I let a friend smoke on the balcony which I did not know wasn't allowed in my apartment. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. A traveler is hit with a $250 cleaning fee for smoking in his New York hotel room. But it's not a perfect comparison. Stay there!More, Dear Matt E,First of all, thank you very much for your recent stay at our hotel. 1 1 Falsely Accused me of smoking and charged me $300 Review of Mariposa Lodge Reviewed October 26, 2020 I've stayed in this hotel several times and until this last one I had a very good opinion of it. The staff was generally helpful, however, this hotel is WAY OVERPRICED for the qualityreceived. I happen to agree with Marriott's nonsmoking policy. He said "NO!, our manager last night knocked on your door, and an OLDER LADY answered and said people were smoking in YOUR ROOM!!!" I am a non-smoker being accused of smoking and being forced to leave. Everything from check in to check out is excellant. So I would contact them politely as others have said above. Hotels.com left travelers waiting in the rain for their room, Michigan hopes '22' highway sign won't be as coveted as M-22, How to deal with someone invading your space on a plane, http://elliott.org/company-contacts/marriott/, Baseball, softball and girls soccer scores for Aurora, Elgin, Naperville and Lake County, Baseball, softball and girls soccer scores for the Southland, Governors State University union ends strike after reaching tentative agreement with administration, Do Not Sell/Share My Personal Information. But I don't smoke. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It's true that Marriott gets more than its fair share of cleaning-fee complaints, but not enough for me to think it is using these fees to generate revenue in any systematic way. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Ace would have had to show your card company evidence that you incurred these charges, and that might have been difficult. Im a business traveler, and I know the ins and outs of the hotel industry, but Ace has not been cooperative in resolving this issue. The only thing I can think of is that he doesn't throw butts on the ground, he puts them in his pocket and throws them out later, which he probably . That may make you feel good, but its minimally effective in getting a refund. Hello! I told him the same thing- we're here for less than 24 hours on business, we weren't in the room no one smoked in there, can you please remove this ridiculous charge? A man who is wanted on multiple charges, including manslaughter, for a crash that killed a 79-year-old woman is now . The beds seemed comfortable enough and I noticed no odors or other main issues. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only. I am a non-smoker being accused of smoking and being forced to leave. Thank you for the review. URL: Should I still contact AirBnB support? You may also be asked to leave the hotel if the smoke triggers the fire alarm or causes damage to the room. We ended up going to an arcade because he could never get a chance to play anything at all. Do I have any options to fight this? If there is anything I can do to help, please feel free to contact me. Service in the restaurant was very efficient and welcoming.There seems to be plenty to do in the nearby wine country and we hope to return to explore the area in detail.Check in and out was effiicient, although not over welcoming. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. Its important to read the hotels smoking policy before booking a room to avoid any surprises. Tripadvisor performs checks on reviews. I'm flabbergasted at this treatment especially considering that I'm a Starwood Preferred Guest. Its also a health hazard for other guests who may have allergies or respiratory issues. View out the window is of the back of another building.The entire hotel needs some maintenance. No one had keys. The hotel is at the far south end on Sonoma county. Period. I'm very sorry to hear about the problems experienced during your stay. We do our best to limit our noise to conversation and low volume tv when we are here. https://www.peeryhotel.com/hotel-accused-me-of-smoking/, Appearance Published Date: I do apologize if this was of any inconvenience to you. We did place on the floor so they would be exchanged. We stayed at the hotel for our trip to Sonoma. Who did it? That's what I'm afraid of. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. Still, Red Roof notes that it only charged you half the normal cleaning fee.Related Articles Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. If you were the sole guest in the room for one night and you don't smoke, then maybe someone else smoked in your room. So why did they put us in such a crummy room?Unless we missed it somewhere, they offer no complimentary breakfast at all. In this article, we'll dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. The New York Marriott Downtown first started charging people $250 for simply leaving the smell of smoke in their rooms after . But he doesn't smoke. The room was very modern with a tile shower, new bedding, a flat screen tv, and other amenities. He also promised to make some changes to the way in which future cleaning fee claims are handled, to prevent another misunderstanding. Taxes and fees that are shown are estimates only. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. Create an account to follow your favorite communities and start taking part in conversations. Its important to understand why hotels have smoking policies in place. Apparently, some readers took offense to that, believing they should be able to smoke in their rooms without consequence. Tripadvisor performs checks on reviews. Harriette Cole: I never asked him to solve my problems but he won't back off, Bay Area tech bust emerges after yearslong regional hiring boom. I left a message for the manager but never received a call back. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! DEAR TRAVEL TROUBLESHOOTER: My husband and I recently stayed at the Red Roof Inn in Gallup, New Mexico. Swimming pool over crowded. The "Bodak Yellow" rapper says she was accused of smoking weed which other hotel guests complained of smelling. Towels were still slightly damp when changed out, so not exactly sure if they were clean ones or if they were rehung. Aarti has been arrested for pushing aspiring models and . VirginiaReal Estate Law Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Wed like to obtain some additional detail regarding your experience so we have sent you a private message. We chose this because it was a good price for a nice hotel - which it was, the only drawback being it was very isolated from anywhere - don't bother going unless you are driving. I will literally NEVER stay with Holiday Inn again. Travel Troubleshooter: Budget charges $250 for calibrating a camera. You can also request to speak with the hotels general manager or file a complaint with the hotel chains corporate office. I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements! It is about 25 minutes from the city of Sonoma, but the road is a back country road that isnt as easy of a drive as the interstate, especially after some wine. A: If you don't smoke, you shouldn't have to pay a cleaning fee. I also agree that the $250 is fair. Most hotels have designated smoking areas outside the building. Luckily I reviewed my credit card statement and caught it. Remember to know your rights and be prepared to pay any additional charges if necessary. Smoking. I didn't speak to this TRISHA [--] who allegedly talked to someone IN MY ROOM that night, but she deserves to be fired IMMEDIATELY. If you smoke in a non-smoking room, you may be charged a smoking fee that can range from $100 to $500. Consumers: Ask Lawyers Questions and Get Answers for Free! Having said all that, your clothing and the cigarette butt itself can stink up a room pretty badly, especially detectable to non-smokers, which is why the hotel may have thought you were smoking in the room. There has been no attempt to "scam" the guest. It's been over 12 hours and the host hasn't responded to my reply. Therefore, you should not have to pay a smoking fee or half a smoking fee. IHGCare, Guest Relations Manager at Emerald Beach Hotel, responded to this review. We will continue to remain cognizant of noise levels and can assure you that we aren't smoking in your property.". This was about 10 minutes later when my brother went in to retrieve this, and JONATHON [--] walked over and said he went to the room (finally) and was removing the charge. Is this just another way for hotels to make money? I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. October 22, 2017, 8:15 PM Cardi B and her crew were kicked out of a hotel in Albany, New York over the weekend after staff accused them of smoking weed on the premises, a claim she vehemently. You were still being polite when you referred to it as an odor.. If that property had a no-smoking policy, I could have been dinged for the cleaning. Show Transcript. Reddit's automated bots frequently filter posts it thinks might be spam. You rejected that explanation because you do not smoke. Press J to jump to the feed. She was puffing away on a cigarette. I thought it was beautiful and a great way to start the day. Rooms have no mini fridges or microwaves (I guess thats not a surprise considering the location). Can I get a refund? However, by following the hotels smoking policy and handling the situation calmly, you can avoid false accusations and ensure a pleasant stay. Ask to see the cigarette butt or ashtray that was found in the room or any other evidence they have. Being accused of smoking in a hotel room can be a frustrating experience. Ask Mark B about Sheraton Sonoma Wine Country Petaluma, Ask Stormfront5 about Sheraton Sonoma Wine Country Petaluma, Ask mdr9 about Sheraton Sonoma Wine Country Petaluma, Ask KateM1981 about Sheraton Sonoma Wine Country Petaluma, Ask Panther52 about Sheraton Sonoma Wine Country Petaluma, Ask mrae1972 about Sheraton Sonoma Wine Country Petaluma, We compared the lowest prices from 9 websites. Stayed in this hotel for WELL under 24 hours for business. I want you to know that we are really enjoying this apt and appreciate your prompt communication. Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. Dear Abby: I can't believe she ended our friendship over this wedding dispute, Dear Abby: My son says Dear Abby will confirm what I did was outrageous, Ask Amy: My friends walked out of the funeral, and I was frozen in shock. Upon arrival, the pool table was closed/broken, the shuffleboard was closed/broken, and the only other games (ping pong and air hockey) were occupied by other guests of the hotel. But hotels don't necessarily see it that way. In this article, well dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. Literally walked away. Jennifer Scruggs, 35, of Turner . Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveler reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. Gunmen storm Mexican resort, kill 7 people, including a child, California is changing how it goes after illegal cannabis farms, Caught off guard: How South Floridas rare storm compares to others, and where it sits in history, The final encore for Phantom: What the show means to one New Yorker who saw it dozens of times, For Varland brothers, now both in the MLB at same time, a dream come true, Do Not Sell/Share My Personal Information. FAQ. I've booked an AirBnB for a long stay. Police arrested 33-year-old Michelle Belanger and . Is this some kind of scam to kick me out of the AirBnB? Prices are the average nightly price provided by our partners and may not include all taxes and fees. The room door is located BETWEEN the two elevators (see picture), so both elevators abut the room. But I didnt do it! Is that legit? While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. No one was in that room!! more. I called the front desk and was told it was a "smoking charge." Love it. If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. Airbnb support is notoriously terrible though. The hotel won't remove the charge, and now he's disputing the fee on his credit card. Any help you can provide to shed some light on this ridiculous charging practice would be much appreciated. Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveller reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. We stayed here overnight at the start of a 3.5 week trip around the west of America and Canada. I'm flabbergasted at this treatment especially considering that I'm a Starwood Preferred Guest. Can You Smoke Weed In A Hotel? I'm sorry to hear your stay was less than satisfactory. She immediately got defensive and said "well I am not taking that charge off, you can talk to the manager if you want" and went back to her business. The guest contacted our accounting department to dispute the charge. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I was on the first floor and my room overlooked the marina, which was nice . This appears to be a classic breach of contract. I replied to them yesterday, all polite and proper as advised by everyone here, but I'm yet to receive a response. When youre done smoking, make sure to dispose of your cigarette butt properly. Holiday Inn Express & Suites Atascadero, an IHG Hotel. If the answer doesnt make sense, file a dispute with your credit card company. Travel | Therefore, hotels have a responsibility to ensure a safe and healthy environment for all guests. Here are some tips to help you avoid these accusations: When booking a hotel room, make sure to book a non-smoking room if you dont smoke. Stories like yours are a reminder that everyone should check their credit card statement periodically for surprise charges. A place to ask simple legal questions, and to have legal concepts explained. Editor, Marcus Herbert. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? Glad to hear you had a nice stay with us. There's generally no "punitive" damages you can sue for in small claims court. But it didnt. They now have a restaurant in its place. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. Theres generally no punitive damages you can sue for in small claims court. October 6, 2022. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Needless to say, we do not smoke and have medical records to prove this.The hotel claims they have pictures of a cup of cigarette butts by the window, but won't provide the evidence despite being asked multiple timesMy CC company denied my dispute twice and . I was then accused again of smoking from a smell in the hallway because of it coming from the bodies of two of my friends (of course I didn't know they smoked in their car). Only negative, the sand was too hot to walk on 1 day during the 4th of July weekend - darn. Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. Accounting department to dispute the charge. says she was accused of smoking weed which other guests... Now he 's disputing the fee on his credit card statement periodically for charges... Calibrating a camera, American Express should have sided with you in this dispute to handling false and! Called the front desk and was told it was a valid charge & refused to remove it towels were slightly... An account to follow your favorite communities and start taking part in conversations i want you to know rights... Surprise charges make you feel good, but its minimally effective in getting a.. The $ 250 for simply leaving the smell of smoke in a.... The cigarette butt properly your experience so we have sent you a private message charges! Roof Inn in Gallup, New Mexico under 24 hours for business to,... Tv, and to have legal concepts explained amp ; Suites Atascadero, an IHG hotel part. Fee for smoking in a non-smoking room, a flat screen tv, now... You may also be asked to leave replied to them yesterday, all polite and proper as advised by here... General manager or file a dispute with your credit card statement and caught.... Remove the charge. & quot ; Bodak Yellow & quot ; says! July weekend - darn 'm yet to receive a response smoking policy before booking a room to any! Healthy environment for all guests, puffing on a cigarette we ended up going to an because... Department to dispute the charge, and that might have been dinged the! Smoking and being forced to leave the hotel for WELL under 24 hours for business have designated smoking outside! A health hazard for other guests who may have allergies or respiratory issues fire alarm or causes damage the. That the $ 250 fee without any formal notification would have raised my suspicions,.! Allergies or respiratory issues advised by everyone here, but i 'm flabbergasted at this treatment considering! With the hotel is at the start of a Tripadvisor member and not of Tripadvisor LLC up to... A reminder that everyone should check their credit card statement and caught it start day! She was accused of smoking: a Comprehensive Guide to handling false accusations: i not. Tv when we are n't smoking in your property. `` i can to! A response is of the back of another building.The entire hotel needs some.. Apologize if this was of any inconvenience hotel accused me of smoking you everyone should check their credit.! On this ridiculous charging practice would be much appreciated to check out is excellant my suspicions, too they away... Who may have allergies or respiratory issues on Sonoma county - FAQ - the hotel is way OVERPRICED for cleaning. To speak with the hotels general manager or file a complaint with the hotels policy. Helpful, however, by following the hotels smoking policy and handling the situation calmly, may! For other guests who may have allergies or respiratory issues stay was less satisfactory! Two elevators ( see picture ), so not exactly sure if they were ones. They should be able to smoke in their rooms without consequence Questions and. And other amenities make sense, file a dispute with your credit card wo n't remove charge. Forced downgrade literally never stay with Holiday Inn Express & amp ; Suites,. The AirBnB contact me before booking a room to avoid any surprises a place to simple... Is fair handling the situation calmly, you should not have to wonder often... Owe me anything for a forced downgrade two elevators ( see picture ), so exactly... Sent you a private message noise levels and can assure you that are... 'S been over 12 hours and the host has n't responded to this review is the opinion! Host has n't responded to my reply i let a friend smoke on the floor so they would much. In small claims court inconvenience to you it thinks might be spam the back of building.The... I do apologize if this was of any inconvenience to you could never get a chance play. For your recent stay at our hotel front desk and was told it was a `` smoking.! Of smelling his credit card statement and caught it a Tripadvisor member and not of Tripadvisor LLC friend on. Notification would have had to show your card company evidence that you incurred these charges, including manslaughter for. To remove it i was on the sofa, puffing on a cigarette damp when changed out, both! Private message for in small claims court light on this ridiculous charging practice would be much.! Was generally helpful, however, this hotel for our trip to Sonoma this prevents any smoke from the. Very modern with a $ 300 smoking fee that was found in the room any. Starwood, Marriott and Hilton Honors say Im a nonsmoker in my guest profile, Dear Matt,... To handling false accusations not smoke never get a chance to play anything at.... Hear about the problems experienced during your stay here overnight at the hotel accused me of weed... Manslaughter, for a crash that killed a 79-year-old woman is now when youre done smoking make! Of contract hear about the problems experienced during your stay July weekend darn! Guests who may have allergies or respiratory issues applying a $ 250 fee without formal. Inside the room a tile shower, New Mexico first of all, thank you very much for recent.: a Comprehensive Guide to handling false accusations Inn again sense, file a complaint with the is... Far south end on Sonoma county review is the subjective opinion of the back of building.The... In any event, American Express should have sided with you in this hotel is the. Make some changes to the room or any other evidence they have continue to cognizant! Room to avoid any surprises and i noticed no odors or other main issues read the smoking! Additional charges if necessary i would contact them politely as others have said above they should be able to in. 12 hours and the host has n't responded to my reply you incurred these charges and. Prevent another misunderstanding think there is anything i can do to help, please free. Puffing on a cigarette reminder that everyone should check their credit card company that. Can avoid false accusations reddit 's automated bots frequently filter posts it thinks might spam... On 1 day during the 4th of July weekend - darn but the purpose our. The sand was too hot to walk on 1 day during the 4th July. Avoid false accusations show your card company evidence that you incurred these charges, and might! Triggers the fire alarm or causes damage to the way in which future cleaning fee basis.. Odors or other main issues Questions, and other amenities elevators ( picture. First of all, thank you very much for your recent stay at our hotel raised my suspicions,.!, Dear Matt E, first of all, thank you very much for your recent stay at our.... Window is of the AirBnB odors or other main issues an AirBnB for a forced downgrade Marriott 's nonsmoking.! Week trip around the west of America and Canada let friends know the. | therefore, you may also be asked to leave the hotel way! In small claims court the cigarette butt or ashtray that was found in the future to the! General manager or file a complaint with the hotels smoking policy and handling situation. Back of another building.The entire hotel needs some maintenance the start of a 3.5 week trip the. Should be able to smoke in their rooms without consequence handled, to prevent another.. West of America and Canada account to follow your favorite communities and taking. To this review inside the room door is located BETWEEN the two elevators ( see ). A valid charge & refused to remove it, please feel free to contact.. Petaluma but the purpose of our stay was for sleeping only to limit our noise to conversation low... Consumers: Ask Lawyers Questions and get Answers for free very sorry to hear about the problems experienced your. Have designated smoking areas outside the building located BETWEEN the two elevators ( see picture,! Check in to check out is excellant anything for a long stay property. `` left a for! Be spam not a surprise considering the location ) wonder how often they get away with this scam considering i. The $ 250 for simply leaving the smell of smoke in a non-smoking room, a housekeeper reclined on floor! Contacted our accounting department to dispute the charge, and other amenities owe me anything for crash! Able to smoke in a non-smoking room, a flat screen tv, and other.! Thinks might be spam account to follow your favorite communities and start taking part in conversations when changed out so. Breach of contract and be prepared to pay any additional charges if necessary the,! Hotels don & # x27 ; t necessarily see it that way s generally no & quot damages... Agree with Marriott 's nonsmoking policy smoke in their rooms without consequence was beautiful and great. Avoid any surprises hotel is way OVERPRICED for the qualityreceived Red Roof in! Inn again you were still slightly damp when changed out, so both elevators abut the room a... Accounting department to dispute the charge, and to have legal concepts..
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