We are committed to working with the homeowner to ensure all warrantable items are addressed and completed! Our point of contact regarding this claim was Anthony Zeman. Mungo Homes 441 Western Lane Irmo, South Carolina USA Phone: 8037499000 Web: www.mungo.com Category: Real Estate Services Mungo Damages Property, Refuses Responsibility Headquarters in Damaged our Mailbox, Lied about fixing it, Hung up on us, Refused responsibility, Dishonest about locating witnesses Irmo South Carolina For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Then they tried to say we must have removed dirt from on top of it! We had just moved in during January. Customers are unhappy with the way Mungo Homes has handled their concerns and the lack of transparency in the building process. Mungo Homes Customer Service less than expected - Mungo Homes Mungo Homes Poor quality homes Sensible Home Warranty Total scam, charged me $2,000 for home warranty and refuse to repair AC unit Sensible Home Warranty This type of terrible and mismanaged home warranty business McBride & Son Homes So they would have to get in touch with Mungo homes in order to see about fixing this issue. They even went ahead and landscaped in its place. I feel like I've been deceived and Mungo was aware, especially since one of their warranty managers directed me to file a complaint to have my issue resolved. The offer was accepted by the homeowners. Business Response We have been in contact with the homeowner regarding the repairs/replacement of their driveway. We are now in the process of having a third party to test the substance to determine it's make-up. So i reached out to mungo on 6/7 with my concerns that i thought this was mold bc it just keeps coming back and getting on everything. With a track record of success based on quality,. What i was experiencing with the company had nothing to do with my warranty nor the pandemic. I heard nothing. He agreed that the damage was severe but basically told me it was my problem now and I had to know because there was a splash block. We apologize for any inconvenience and appreciate the feedback provided. They have only paid for one testing and i have done my own testing. He said that the builder who arranged services was supposed put notice on doors. Parent Review. This has been VERY STRESSFUL FOR ME WITH NUMEROUS NIGHTS AND DAYS OF TEARS! So being a new homeowner they told me the house would do things before it settles and i thought this was just one of those things but they it just kept getting worse and coming back as soon as i clean it. He said that would have had to been spoken about in the pre construction meeting. He informed me it was sewage and I needed to contact my builder. Now the hood of the vent is loose and there is a big visible gap underneath the hood and the top of the oven is uneven. All items mentioned were assessed and/or addressed by our warranty team. He got to my house that day, got on the ladder and was done in 7 minutes. Have removed splinters of wood from faucets, several still smell 9) Siding defective. Office hours. September rolled around and here we are still begging mungo to come out and remove the paint they had splattered on our flooring and windows, when our low and behold, our shingles start falling off. All cracks observed were within the tolerance limit of the warranty agreement, and cosmetic cracks are not covered under warranty. The company is facing issues related to poor customer service, lack of communication, and delayed construction timelines. He ONLY replaced the stone he never checked the other ones. Amanda Leigh Huskins and Jay R. Huskins (collectively, the Huskinses) appeal the circuit court's order granting Mungo Homes, LLC's (Mungo's) motion to dismiss and compel arbitration. There are many factors that can delay the construction of a home, including weather and the availability of products and skilled tradespeople. If I had known the extent of this process and how we would be kept in the dark the entire time I would have swallowed my $3k and taken my money to someone else who would appreciate us as customer and be empathetic to our situation. The History of Mungo . The plumber (Wendell) from the Mungo SOS sticker (*** Plumbers of Columbia) indicated that the water main break was present since the home was entered; indicating the leak was caused by a brick hitting the water main pipe. They (QBW) refused to cover the roof leak as they had no prior dealings with this issue and because it does not fall into their category of being covered in this 3-10 year range. The roofing company came back and provided documentation that the section of shingles coming off was in fact installed incorrectly. Was able to work schedule as needed. In that message I also asked him how I should proceed. Scripted responses are not the same as personalized responses. So we contacted Mungo Homes warranty to try and get both things replaced and fixed but they would either not pay the extra amount to get it replaced or not a replay at all. Saying he would not fix it and they would stand on that. After Dark: Lake Mungo. We paid a $7000 Lot Premium to purchase the 2nd biggest lot(.4+ acre) in the phase. Getting any type of response or repair is like pulling teeth. The company is facing issues related to poor customer service, lack of communication, and delayed construction timelines. I texted Mr. P on 4/6, 4/7 and 4/12. We contacted Mungo again in December and they told us to call *** Builders Warranty, which referred the matter back to Mungo. Although we would have preferred sooner at this point we are desperate. The homeowner contacted the Mungo Homes on January 17, 2022 regarding issues regarding some discrepancies as far as the readiness of the home. l spoke to Precision Landscaping and The Crawlspace Medic came out - they saw that the house next to me- has a lot of run off from their rooftop and hill and from their driveway- that is running down the property line- causing standing water and bad erosion straight down to the back end of the hill - My complaints were directed to next manager- Lane- Lane then showed up with his boss- His boss told me that MUNGO is not RESPONSIBLE FOR THIS erosion and that they won't fix it and they do not install FRENCH DRAINS- so one week later and I am meeting a new neighbor at unit 423 who tells me she got a French Drain installed right away and she got gutters too. *** said that the type of material that they laid on the floor is out of circulation. I want a French drain installed right away that extends to the back end of the property I want gutters installed on the house The Plumbing needs to be repaired -and the toilet and ring need to be replaced on the first floor- plus the water levels need to be adjusted Countertops in kitchen need to be replaced- I want to select the countertop Carpeting needs to be inspected and removed for all the black nails that are facing up Business Response Although we were not scheduled to be at the home until the 30-Day Visit (re-scheduled by the homeowner for February 23) the warranty and senior warranty manager visited the home last week to assess any drainage issues. My first contact with project manager was in April for pre drywall meeting. The hood itself became loose. They have also told me that they didn't think my issue was serious or health rElated but again no one knows what it is. Visit PayScale to research Mungo Homes salaries, bonuses, reviews, benefits, and more! 7% of Mungo Homes employees are Hispanic or Latino. As with any insurance claim, the insurance company who incurs the cost for repairs has the option to recoup their losses by filing a claim against the insurer of the party at fault. When you buy a home from a company like this you are rolling the dice sometimes you win and sometimes you lose. This situation is being handled very lightly and mungo has shown me they can't be trusted and that they are not on my side when it comes to figuring out what went wrong with my build of my home or even the company whom they hired to do work them. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I will attach pictures! Mungo has now indicated that since this is beyond the 12 month warranty period that they owe me nothing. Find 648 listings related to Mungo Homes in Lillington on YP.com. The grade should fall a minimum of 6" within the first 10 feet from the structure. Despite additional challenges posed by COVID-19, this home is on schedule to close on 7/13, which is within the time frame communicated on the contract. So, we are here to share the real tea on what's going on in Congleton Farms and other Mungo communities. So they sent people in to paint over it And to clean my whole house(without actually knowing what it is or the cause and still don't). In their discussion it became apparent that corrections were needed and they agreed to meet on-site the following day to formulate a plan for repairs. The bottom line is they know it is expensive to replace the kitchen floor. My husband showed him the home inspection report. Overall I have contacted them along with the outside entities in order to fix the structural problems I have faced with my home since moving in with no response or care to take action in addressing this for me. Taylor Morrison2. The Mungo family started building new homes in Columbia, South Carolina in 1954, and now builds in markets throughout South Carolina, North Carolina, and Georgia. Mr. P finally responded to me on 4/12 telling me Mungo had no record of receiving the ***'s report. When sixteen-year-old Alice Palmer drowns while swimming in the local dam, her family experiences a series of strange events leading them to discover that Alice led a secret, double life. I'm marking this as no for now since we are not meeting prior to this expiring and I do not want the case to close. A week later, it went out again. Cons. The contractor had to cut a large hole in the wall of our master bedroom to fix the problem the builder had caused I was assured by Mungo's Maintenace Manager Kenny that he would come back in a few days and fix it. In March of 2022, my wife and I moved into a new home built by Mungo Homes in the ******* ***** subdivision near Youngsville, NC. Self Employed Contractor (Former Employee) - Columbia, SC - January 5, 2018. Mungo Homes Customer Support Earns Excellent Rating. I contacted the builder and the home advisor of these issues. The key was never provided. Even with them cleaning my whole house painting and changing light fixtures switches etc everything came back next day. A Mungo representative has been in contact with the homeowner and an appointment has been scheduled for February 19 at 10:00am. 5ba. Landmark 24 Realty, Inc. SOLD APR 5, 2023. With a track record of success based on quality, value and stability, Mungo Homes builds new homes in nine markets throughout South Carolina, North Carolina and Georgia. I contacted the builder to place a warranty request on Sunday, June 7 to request repair. 108 Indigo Pointe Drive, Unit LOT 250 Greenville, SC 29607 $598,480 Price 5 Beds 4 Baths 1 1/2 Bath Sq. Put us in a bad situation due to their desire to penny pinch rather than focus on good customer experience, and now I'll be letting everyone I meet know how I feel about this company as a result. Ashton Woods 7. Mungo Homes Inc sent their warranty manager out to my home. 05/26 - No response from 5/20 email, sent a follow up email. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Mungo Homes, Overview of Mungo Homes customer experience. I'm asking for my yard to be repaired as the issues I'm experiencing are due to faulty grading that even the investigator from the SC LLR determined was in violation. We look forward to working with the homeowner to ensure a resolution is reached. I was home all day on the 10th and the Maintenance Manager never showed up. Pate Graham, Customer Service Manager. Now that we've lived in the house, we have realized that the lot is not properly graded. Due to COVID, we were not able to have our inspection with Mungo (L*** P) until 11/11. We built our dream home and moved in April 9; everyday since that has been a nightmare. MUNGO HOMES - Request Information - Real Estate Services - 138 Canal St, Pooler, GA - Phone Number - Yelp Auto Services Mungo Homes 2 reviews Unclaimed Real Estate Services Edit Closed 8:00 AM - 5:00 PM See 6 photos Write a review Add photo Location & Hours 138 Canal St Ste 203 Pooler, GA 31322 Get directions Edit business info About the Business The homes built by the company have also been reported to have construction defects and poor-quality materials, resulting in increased repair costs for homeowners. From the beginning we were told closing date was June 30th but could vary forward or backward. These days, big-box builders like Mungo, Crown Communities, KB Home, etc., can build homes that look beautiful with all the amenities that buyers think they want nowadays, and all for prices much lower than we might expect. The warranty manager contacted me on Tuesday, June 9 to inform me that Mungo will not make repairs and that this item is not covered under their warranty because we do not have any standing water after 48 hours. Mon-Tue 11am-5pm. We worked with Debra O (Sales Rep) and Trent C (Lead Builder). I have reached out fo cooperate leaving messages on different people lines to call me back and i haven't heard from anybody! You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home. I was amazed and will definitely refer them to anyone! Sharelines. Mungo Homes is committed to providing the best homeowner experience possible and we stand behind the work we perform. I reached back out to the contact to try to set something up with no response. Mungo Homes of Alabama, Inc. The average D&I rating left by the Mungo Homes employee community has improved by 2.2% over the last 12 months. This is one of two complaints I am filing, with Mungo Homes and *** Builders Warranty. Predecessors to the first anatomically modern humans Lived with Hominins (humans and their ancestors but not . A Mungo representative will be in touch with the homeowner directly to schedule an appointment for review. Business Response When this concern was brought to our attention initially and inspections occurred, it was found that there were no structural defects. We find this keeps a long forming relationship with our homeowners that we truly cherish. Due to COVID-19 they couldn't have in person contact, but no one reach out to us by email to request a Skype or FaceTime for the meeting it just got skipped. Mungo Homes. Business Response A member of the Customer Care team will be in touch with the homeowner directly to further discuss this issue. Business Response When any issue was brought to our attention during the first-year warranty period we made sure to assess the issue and address it, if warranted, as we do with all our homeowners. I noticed on my baby toys, bottles, shower liner anything i bought it was coming on it. Bought home (*** Dr. Lexington, SC 29073) in *** neighborhood on 4/16 for $170,455, and was told home had 1 yr complete warranty and 10-year conditional guarantee. They want to take no responsibility for the sewage that my family has had to smell and was told we couldn't use our backyard. The complaint has been investigated and resolved to the customers satisfaction. Purchased a home from Mungo Homes on 12/9. My kitchen floor is getting worst, 04/26 - First contact with Mungo Warranty regarding issue with ground erosion around a/c unit. Toll Brothers 5. He did not respond. Business Response We strive to keep open lines of communication with all homeowners during the homebuying process, and thereafter. As of today I still feel buying a home with Mungo has been the worse decision that I have made. They called themselves doing some patch work covering with dirt on 07/13 to bury the sewage problem. Mungo Homes (mungo.com) has been receiving numerous complaints from its consumers. We will never build again. I ask him 3 times if he was in fact going to be able to do that and he assured me each time that he would and that he would inform his supervisor and Mungo Homes and that I didn't need to do anything. 1003 Meridian View Ct, Knightdale, NC, 27545. They are merely trying to get out of having to reimburse for their negligence and I am disgusted by the entire way that they have approached this. Several issues noted after closing on the property. Due to extenuating circumstances surrounding COVID-19, we are experiencing longer wait times than we are accustomed to providing. We do want to make sure this issue is fully reviewed, and we have full intent to communicate with the homeowner about any concerns that may arise. Meanwhile, our shower is out of commission. Mungo definitely was NOT taking my home Issue serious from the beginning of me reporting the issues. Upon inspection by the HVAC installer, white dust is inside the air handler, as well as dust accumulated in the ducts as found by removing the registers and filter access panels. Come to find out, almost every neighbor in our mungo neighborhood suffered some kind of AC issue. We apologize for the inconvenience this has caused, as well as the time it has taken to resolve this issue. Mungo Homes, a part of Clayton Properties Group, is adding a Purchasing Agent toSee this and similar jobs on LinkedIn. Products and skilled tradespeople done my own testing weather and the Maintenance manager never showed up with manager. 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