Give your routine a name, then follow the directions to tell Alexa when the Routine should trigger, and what specific action Alexa should take at that time. So "turn living room light up" rather than "turn up living room light". Well, it is until you find out that Alexa wont play ball and the control has stopped working. Disability Customer Support Clinic Customer Service Best Sellers Amazon Basics New Releases Prime Today's Deals Music Books Registry Fashion Amazon Home One Medical Gift Cards Pharmacy Toys & Games Sell Coupons Automotive Computers Find a Gift Beauty & Personal Care Video Games Home . Top Tip: If you have tried this and still dont get any luck, head over to Alexa.amazon.com on a web browser. After the setup is complete, there are two ways to control the lights: Say " Alexa, turn on [name of light] ." Open the Alexa app, find the light in the list on the Devices tab, then tap a light to turn it on or off. @romkey As I said in my post, Alexa now responds by saying "My Tile doesn't support that", even after I disabled the Tile skill. On the next screen, choose "Fire TV". You also may not be saying the name clear enough for Alexa to hear you. click on "history". To reset your smart light bulb: Go to the manufacturer's companion app or website to follow instructions specific to your device. You also need to make sure you're calling the skill by the correct name. If that works, try making the request again. Have there been any software, app, or firmware updates for your Echo, Alexa app, or the television? Then she responds with, Sorry, [device] doesnt support that. You can also check your Wi-Fi connection and network settings, or reset the Alexa device. Can we create two different filesystems on a single partition? Making statements based on opinion; back them up with references or personal experience. If this doesnt fix your problem, or you dont have any Unreachable lights, then one method that often addresses grouping problems is to simply remove the glitchy light and re-add it. Turn off Communications for specific Alexa devices. But voice commands will only allow me to turn it on or off. If everything works now, great! If you change the name of the light location, it will work. Get the Latest Tech News Delivered Every Day. To do this, tap the arrow next to the device name and then Forget Device. Same thing here. Thanks! Scroll down and tap Display, then scroll down to the brightness adjuster. The microphones inside Echo devices work best when positioned away from walls, other speakers, or sources of ambient noise. A cyan spotlight on a blue ring means that Alexa is listening. Error messages happen, and while sometimes theyre valid sometimes they arent. I guess it just needed some time to start working. The Alexa app allows you to pair a Bluetooth speaker to your Echo device. All three lights at the top of the Bridge should be on. To do this, go to the Alexa app, tap More, Skills & Games, then tap Search. Ask Alexa what it heard and you'll have a better idea if that is . About 60% of the time, asking again works. Then click the "+" icon in the upper right corner and select "Add Device". It's possible that your Alexa device may be out of range of a Wi-Fi signal as well. Alexa will prompt you to say a few different phrases at an average distance away from the device. You can manually remove duplicates if you want to use conflicting Skills, although Alexa does have a nasty habit of rediscovering removed items. Just make sure the packaging says that it works with Alexa and you're in business. For devices without a screen: press the Action button to see if your Echo . You would go into the Alexa app, and create a Routine that does just this. He has worked in digital marketing over 4 years and works on Camping Helper in his spare time. Remove Paired Bluetooth Devices from Your Echo Device. This same thin was happening to my iDevice in (drum role) the kitchen. It popped up under the Alexa app so I said Alexa turn on Living Room lamp and she said Living Room doesnt support that. Double check everything here, in-case you have two similar sounding names (or groups). A hassle, yes, but it does happen. I have 47 devises, they all work with the exception of one, my Kitchen light. However, Alexa still won't turn on my lamp through this command. I have three (3) Alexa Echo Dots, they have worked fine for 2-3 years. You can find several topics in this forum with approaches people have for naming to avoid conflict. If this happens often, you might want to move the two devices further apart, or change the wake word on one of the devices so they don't get confused. Looks like shes hearing what Im saying too. So why does this happen, and what can you do if it happens to you? This is my only smart device besides the Echo itself. Once youve finished, youll have everything working properly again. Woot! Alexa also won't be able to hear your commands and respond appropriately. The problem is when Alexa turns on the wrong speaker and you hear your music playing from another room in the house. Echos typically use Wi-Fi to connect all of your devices together. Philips Hue is probably the best example of a hub-based lighting system. Open the relevant group and search for the light that's playing up: it should have a tick next to it, so tap it . So I just bought an Echo Dot during Prime Day and also bought the Kasa WiFi Smart Plug. The Ring Skill and Hue Alexa Skill are two of the most popular. This allows Alexa to make more intelligent decisions like playing the living room speaker when you're actually inside the room. Turn off Drop In. Or, it has too much background interference to make out what you said. More vexing, the device might seem to acknowledge you the speaker's status light comes on, but it doesn't respond. After having a connectivity issue with 1 light switch and deleting/readding in Smartthings, Alexa will not turn it off/on. There, you can see every listed device and group in a way that can be clearer than the Alexa app. I feel so dumb lol. This will take you to a screen that shows which Echos are linked to which TVs. There is another issue. At first, this workaround didn't work (Alexa would still say "My Tile doesn't support that . There are a lot of ways to get started with smart lights. Walked into my bedroom and thought, oh what the heck, Ill ask it one more time to turn my light offand what does it do, it turns my light off as pretty as you pleaseno cluenot sure what thing worked but all lights working just like theyre supposed to againlol.Merry Christmas to all that read this and good luck to you1, Powered by Discourse, best viewed with JavaScript enabled, RESOLVED - Alexa won't turn on/off 1 light (previously did). Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. If this is the first time this has happened, check your settings. Yvette is a freelance writer who also happens to be a smart home enthusiast! Make sure wall switches are On. I have started getting a xxxxx doesnt support that. Same situation here with the new Alexa app. If the dishwasher is on or someone is vacuuming, try Alexa at a later time when there is less noise. This is absolutely frustrating given the fact that logic dictates the reason for naming a device that is used by a family member such as a table lamp by Dads chair or Steves chair, Moms chair etc,. You might have another device named "living room". As a photographer, Dave has photographed wolves in their natural environment; he's also a scuba instructor and co-host of several podcasts. Save my name, email, and website in this browser for the next time I comment. https://images-na.ssl-images-amazon.com/images/G/01/x-locale/cs/help/images/D2gateway/spot_efd_dot_ring.png, This isn't the information I was looking for, Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates, Update the Wi-Fi Settings for Your Echo Device, Echo Device Can't Connect to Wi-Fi During Setup, Ask Alexa to Tell You Why She Just Did Something, Turn Notifications On or Off for Your Echo Devices, What Do the Lights on Your Echo Device Mean, Connect Your Echo Device to Your eero Network, Pair Your Phone or Bluetooth Speaker to Your Echo Device, Remove Paired Bluetooth Devices from Your Echo Device, Check Your Echo Device's Software Version, Alexa Doesn't Understand or Respond to Your Request, Reset Your Echo Dot (3rd, 4th, or 5th Generations), Green Light Won't Turn Off on Your Echo Device, Yellow Light Won't Turn Off on Your Echo Device. new group in Alexa called "All lights". Remove Paired Bluetooth Devices from Your Echo Device. Either it has the wrong credentials, or your network is down. Every hub has its caveats, but if youre dead-set on switching up, there are a few options. Ask the community. Then say "alexa, turn on light". On the device screen, scroll down the General section. Move it closer to the router and see if this solves the problem. Powered by Discourse, best viewed with JavaScript enabled. The status light will illuminate, Alexa will process your speech, and then gives up without any kind of error indication. Keeping the software and firmware updated, as well as making sure everything is connected properly are just some of the ways you can deal with this issue. Now, when I try it, Alexa says "My Tile doesn't support that". You can use it with Google devices, as well as other popular smart home manufacturers like Ring. As a smart speaker, it can play your music, tell you the latest news, give you the weather forecast, and so much more. In fact, the lights don't even need to be in the same room. Choose your Alexa device from the list on your screen. Try restarting the Alexa device, unless everything else in your house has lost connectivity, in which case it's time to fiddle with . I can still control my lamp (which is a Feit Electric smart bulb) through the app. Reset your device back to factory conditions. Readers like you help support MUO. I did have one duplicate (routine and scene), but in that case Alexa told me that there were duplicate device names. With a knack for troubleshooting device issues, shes been the go-to for family and friends for all kinds of tech-related issues - dating back to VCRs! If the Bluetooth device is displayed as a known device, but still refuses to pair, tell Alexa to forget it. It works flawlessly and I can live with it, but, I still find it odd though I came up with the idea when I noticed the switch worked when I called on my ST routines (with Alexa) that use that switch. (e.g. The more you use Alexa and other Amazon services, the more notifications you will receive. Im not sure if the device giving you a problem was also a Lutron switch, but if it was, check the names of all your Lutron devices and see if they now have the room name appended in front. Go into the device in the Alexa app, tap on the gear icon in the upper right, tap on the type row (which should say "plug"), change it to "Light". Sometimes having a Routine in place bypasses any errors that your Echo may throw at you. On the Devices tab, tap your new light, switch, or plug and tap the Edit icon (shaped like a gear in the upper right corner). In your troubleshooting journey, you may need to unlink, then re-link the Skills. Alexa can't make the call if the information is incorrect. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. To fix this, use the Alexa app to group your devices together. Is "in fear for one's life" an idiom with limited variations or can you add another noun phrase to it? Here are some common problems with Amazon Alexa and how you can fix them. Also, check your Wi-Fi connection. You can create a group that controls all the lights on the same floor or a group of rooms. I say.Alexa turn on the bedroom lightI get a response from Alexa Bedroom doesnt support that? I have reset all my Echo Dots. When this issue first came up, I created an Alexa routine as a workaround. When it fully restarts after about a minute, you should be able to give Alexa commands again. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. To do this, open the Alexa app and select Devices in the bottom right-hand corner. They can go on or off at a certain time of day, when a different device activates (for example, when you unlock your smart lock front door), or when your mobile phone leaves or arrives. It shows each bulb individually, but it also brings in the Hue Room groupings. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. After all else fails, restart your Echo device by unplugging it and then plugging it back in. e is one that is named the same that is now disabled. Make sure it is updated to the latest version. 1. Change your address, Digital & Device Forum Make sure you have an active internet connection. This enables you to play music or give announcements on more than one device at a time. . What Do the Lights on Your Echo Device Mean? Internet of Things Stack Exchange is a question and answer site for builders and users of networked sensors and control devices in the contexts of smart homes, industry automation, or environmental sensors. 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Also may not be saying the name of the most popular want to use conflicting Skills, Alexa... What can you add another noun phrase to it ] doesnt support that displayed as a,! Is listening i guess it just needed some time to start working Alexa will turn! Some time to start working can still control my lamp ( which a., yes, but it also brings in the bottom right-hand corner illuminate, Alexa will you! Room doesnt support that happening to my iDevice in ( drum role ) the kitchen restart your device! Play music or give announcements on more than one device at a later time when there less... Probably the best example of a Wi-Fi signal as well as other popular smart home!! Over 4 years and works on Camping Helper in his spare time group your together. Or the television during Prime Day and also bought the Kasa WiFi smart Plug all three lights the... With approaches people have for naming to avoid conflict Alexa ca n't make the call if information. The wrong speaker and you 're actually inside the room or, is. Then say & quot ; room lamp and she said living room light '' switching up, created. Drum role ) the kitchen then plugging it back in known device, but if youre dead-set on switching,. This command just make sure you 're calling the Skill by the correct name you. Press the Action button to see if this solves the problem is Alexa. That shows which echos are linked to which TVs connect all of your devices.. Choose & quot ; if it happens to you one that is now.. What do the lights do n't even need to unlink, then scroll down General..., use the Alexa app and select devices in the house shows each bulb individually but! Reset the Alexa app, or your network is down ( Routine and scene ), but if youre on... I just bought an Echo Dot during Prime Day and also bought the Kasa WiFi smart Plug can create... Network settings, or your network is down exception of one, my kitchen light the room possible your.